IPad neither sees, nor is seen by computer
IPad 1,1 won't respond when connected to any computer, using any cable.
Symptoms:
-iPad shows no sign of recognition of being plugged into computers
-screen does not light up, if sleeping
-ipad will not turn on if turned off
-ipad does NOT say "not charging"
-ipad does NOT have lightning bolt in battery
-does not sync
-computer does not see it
-computer does not see in itunes
-windows device manerger does not see it
-If running a VM in osx the "connect to mac or windows" dialog box DOESNT appear
-worked with:
-PCG-R505DL(broken?)(old)(638MB RAM)(1GHz processor)(runs windows 7)(designed for windows xp)
-this computer is no longer operational, due to HDD cable failure, wifi card failure, display failure, graphics chip failure.(Windows!)
-iPad WILL charge IF plugged into wall using ANY cable.
-iPad could connect and act completely normal with PCG-R505DL(though only this computer.
i posted about this in a previous post, however i had found a temporary solution-No Longer Working- and that thread was closed
someone named "Texas Mac Man" posted a reply, to read the following:
iPad not appearing in iTunes................................................true
http://www.apple.com/support/ipad/assistant/itunes/ -..........already tried everything, no effect
iOS: Device not recognized in iTunes for Mac OS X ...........more than that device not seen at all by computer nor itunes.
http://support.apple.com/kb/TS1591 ....................................already tried all of this, no cigar
iOS: Device not recognized in iTunes for Windows.............more than that, it is not seen at all by the computer, not even device manager, no errors, just nothing
http://support.apple.com/kb/TS1538 ...................................tried all of this already, multiple times
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server............had this error with an itouch 4g, but my ipad isnt seen at all, so this doesnt apply, and the message doesnt pop up
http://support.apple.com/kb/ts1814 ...................................this didnt apply, worked on my itouch 4g though
iTunes for Windows: Device Sync Tests............................tried it....failed, same result plugged in to computer as not
http://support.apple.com/kb/HT4235.................................added to my troubleshooting toolbox, useless on ipad ptroblem however.
IOS: Syncing with iTunes.................................................already know quite well how to operate, and navagate itunes, and ipod/iphone/ipad....thanks though.
http://support.apple.com/kb/HT1386 ..............................re-read the article anyway, just in case
Apple - Support - iPad - Syncing ....................................read this, itunes is updated all the way, ios on device is at its max of 5.1.1
http://www.apple.com/support/ipad/syncing/...................i have like 10 sync cables...they work with all other ipods i try them with
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing...wifi sync worked, until i got a new laptop, it never synced with it so i couldn't enable this
http://support.apple.com/kb/ts4062............................................could this be enabed without having to connect it physically the first time? to itunes that is
iOS: "Not enough free space" alert when trying to sync.............no alerts of any type, nothing, i repeat nothing happens.
http://support.apple.com/kb/ts1503 ...........................................ipad has over 4 GB left, anyways, under general>about, in ipad settings
Cheers, Tom
-thanks tom
i am open to any new suggestions.... thank you!
Thanks for the reply Skydiver119
well, i suppose that that could be the case, though this has been a problem for about 2 years. also i could use it on the old pcgr505-dl laptop, 6 months ago. it seemed fine, and it charges, the port is not loose, don't have to wiggle the charger, etc. I had gotten it to work bu connecting the ipad to a usb hub, then connecting that to my computer, but the hub stopped functioning when it got run over by a car. also, for some odd reason other usb hubs i tried seemed to do nothing...
i could take it in, however i would like to avoid spending more money on the iPad, those visits can be quite expensive...
Similar Messages
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If they are all turned off can you supply a screenshot ? -
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Usually it's because you are not making internet connection via wifi.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
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Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Cheers, Tom -
I was google mapping and my ipad bacame hung. Can neither exit nor switch off. need help!
I was google mapping and my ipad hang. Can neither exit nor switch off. Any advice on what's gone wrong?
Try a restart:
To restart (reboot) Press and Hold the Home and Power buttons until the Apple Logo appears, about 10 seconds. -
Tried to update my ipad to OS7 through itunes but my screen has frozed on "terms and conditions" and I can neither agree nor disagree. I can't go back or forward. Cannot reload it as it says my OS is up to date.
Reset iPad and continue with update.
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
Against my better judgement, I let iTunes update my ipad with the 5.1.1 IOS. After the download was complete, the iPad showed the Connect to Itunes screen and the device wasn't showing in my iTunes so I unplugged the USB. Now the iPad is stuck on the Connect to iTunes screen. I have tried doing the system restore trick, and that looks like it works when the Apple logo shows up, but right after that it goes back to the Connect to iTunes screen. I tried just plugging it back into my computer and connecting it to iTunes but now neither iTunes nor my computer recognizes the device. The iPad will not go to any other screen and will not even power off, just stays on the Connect to iTunes screen. I live 300+ miles from the nearest Apple store so going in is not really an option. I would appreciate any help that would keep me from throwing this thing against the wall.
Dear Diavonex,
I have a similar issue, I tried doing the restore, but now the computer is unable to recognize the ipad. Itunes does not detect the ipad. The ipad works but not able to sync with the computer.
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Unable to load youtube videos. Neither browsing nor the youtube app are working, the video start loading but nothing more happen. This issue is hapenning after I updated to iOS 6.
Try this first.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
And then try this.
Go to Settings>Safari>Clear History, Cookies and Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
And ... Are you using the mobile YouTube website?
http://m.youtube.com/home -
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Thank you.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
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/S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls );S1() { printf kMDItemContentTypeTree=com.apple.$1'|sort';};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :'$1'" {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CSeq "I/O e"|sort|uniq -c' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne '08012|Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|idle ex|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' "`S1 bundle`" "`S1 mach-o-dylib`" `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i '-app Safari UserStyleSheetEnabled' -name\ kMDItem${p[35]} "`S2 ${p[35]}`" );N1=${#c2[@]};for j in {0..10};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files I/O\ errors 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns Nets Stylesheet );N3=${#l[@]};for i in {0..3};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D13 5 5 69 1;D13 5 54 30 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 24 22 29;B7 12;B2 14;A4 39 57 70 14;B2 15;B6 14 15 4;C3 29;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+10)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 57;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 58 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 58;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
On my iPad2 the swoosh sound is checked in Settings but neither it nor the jingle when the iPad is connected for recharging are working. Any ideas ?
Ensure that the mute switch is not activated. If it is not be sure the volume is at a level in which you can hear it. If your still having issues, test the sounds in other applications. If it is affecting multiple things, you may want to attempt a reset by holding the lock/power button and the home button until you see an Apple logo.
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hey...my iphone 3G(4.2.1) is dead. It aint starting. When i plug a charger to it an apple's logo gets appeared for 2-3 seconds and then its getting buzzed off! neither PC nor Itunes is detecting the iphone. i guess there was battery around 20-30%(last i saw)...please please help me out!!!!!!
Those can be the features of faulty battery. See if you can get Recovery Mode, don't Restore just enter Recovery Mode. Connect iPhone to computer or Charger. Hold both home and power buttons for about 20 seconds, see if it enters Recovery Mode. When you unplug Recovery Mode will go away. If it enters Recovery Mode fine, then most likely faulty battery. If you like you can always enter Recovery Mode and try to Restore.
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Missing menu and all other bars; neither [Alt] nor [F10] do anything
I just installed Firefox on my PC with Windows XP 2002. (It is a work computer from a public school.) I have the newest updates. When I open the browser, there is no menu bar, address bar, or anything else. Neither left nor right clicking anywhere in the heading produces any options to adjust settings. When I open new tabs, I can't navigate between them because there are no toolbars. I have searched the previous questions, and none of the trouble shooting tips work. There is no response from the browser when I press [Alt] or [F10].
Hello Mike.
Try running Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] to disable all extensions, themes and plugins to see if it's them that's causing the problem. If the problem goes away, then enable one of them at a time until it reappears, and you know which one it is that's causing it.
If safe mode doesn't fix it, then right-click your toolbar (white space), select "Customize..." and click "Restore default set". -
Could neither send nor receive emails
I could neither send nor receive emails even though I already sent the Service Books. I also contacted the network service provider and they then relayed to me that my Blackberry subscription is active.
Anybody could possibly help me out on the next steps? Thanks.Hi and Welcome to the Community!!
I believe you have done a portion of this, but not the entire thing. Therefore, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you need to continue working with your service provider...they are responsible for delivering all service as well as formal support to you...right now, they seem to be delivering neither. Further, they have the power to escalate into BlackBerry cases that they cannot handle.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
I have bought itunes songs on an ipad with my daughter apple id. i would like to back them up on the same computer I sync my iphone with using my apple id but they will not transfer. Both iphone and ipad have only been synced on the computer mentioned since they were purchased. Is there any way to get the ipad music transferred to the computer?
And they were definitely purchased from the iTunes store, they show on the account's purchase history (Store > View Account on a computer's iTunes, or you can view the last 90 days purchases via http://reportaproblem.apple.com) ?
You could potentially log into the account on that computer's iTunes (Store > Sign Out to log out of your account, that will then change to a Store > Sign In option) and redownload them by clicking on the id towards the top right of the iTunes screen and Purchased on the popup :
But that will potentially tie that computer to that account for 90 days : Manage your associated devices in iTunes - Apple Support
Or do you have a different computer that you could redownload them on and then copy them over to that computer via a flash drive or memory card, and then add them to its iTunes via File > Add To Library ? -
I just purchased a new computer and downloaded I tunes but when I go to sync my iphone and ipad touch my library from my old computer doesn't show up on the new one. Only the purchased itune songs come up. How do I get my original itunes library?
Have you copied your content over from your old computer and onto the new on ? If not, and you still have your old computer, then there a number of methods described on this page which you can use to copy your library over : http://support.apple.com/kb/HT4527 . If you no longer have your old computer then have you got a backup of your content that you can copy onto the new computer and add into iTunes ?
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Hello,
My iPad 2 has never been "paired" with any PC. My one and only PC is corrupted and will not, after many many attempts, download iTunes. When I turn on my iPad it insists that I connect to my iTunes. How can I avoid this and just get the iPad to work like normal? Any help is much appreciatedYou cannot do anything with the iPad until you do as instructed by the iPad and connect to iTunes on a computer.
You probably need to restore the iPad and the only way to do that is via iTunes on a computer.
Take it to an Apple Store and ask for help at a Genius bar or take it to a friend's house that is running iTunes on their computer and try to restore it.
You will lose all of your data and settings now because you never backed the iPad up in the past.
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My computer crashed, erased my iTunes.
Everything on my computer is erased. I have about 1500 songs on my iPod. How do I get it so I can redownload iTunes and have it so they don't get erased? I really don't want to redownload all those songs.
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I am using a corpus and installing the software has been a pain. I have unzipped a compressed file and sent it to a location on the C drive. The instructions tell me that I need to hit the install.tcl folder. When I do I get an error message from Rea