IPad no syncing Contacts via Exchange Active Sync

We have set up a Exchange 2003 server with Active Sync and everything is working good except it is not syncing the users contacts. Any ideas?

You mean on the device? Yeah, it's set to sync contacts as well as Calendar and Email.

Similar Messages

Syncing calendar via exchange active sync with my corporate account

I recently transferred my data from iphone 4s to my new Z1 compact using the Xperia Transfer Mobile App.
Firstly, all the appointments in my calendar on the X1 are now in there twice. Can this be corrected?
Secondly, when I test the syncing between the devices it all seems to work except if I put something in the calendar on the X1 it does not appear in the calendar on the 4s. I'm reluctant to switch to using the X1 until I know that the syncing works in both directions so how do I acheive this?
Solved!
Go to Solution.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
It sounds like you have got the calender appointments transferred and saved to the local device calender and when you added the EAS (Exchange ActiveSync) you got the meetings added in the ActiveSync calendar.
I would suggest that you make sure that you have all your meetings synced to your ActiveSync account. Go to settings > apps > all > calendar storage > clear data. (all your meetings will disappear from your phone).
Go to settings > accounts > your EAS account and select to sync your calendar. Than you should get back all calendar appointments again but not any duplicates.
When it comes to adding new appointments, make sure that you select your EAS account under the option 'calender' and not the 'device calendar'. It has to be saved to the EAS calendar in order to sync.
If you want a quick fix, you can open the calendar > tap the calendar icon in the upper left corner > select to hide the 'device calendar'.
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E-mail and Exchange Active Sync

Planning on configuring E-mail in your Xperia phone? Or do you experiencing problems syncing your E-mails? If yes this might be the topic for you.
Below you’ll find some guides on how to setup E-mail sync and troubleshoot any problems.
POP3/IMAP
POP4/IMAP E-mail accounts are the most commonly used. This guide will show you the steps of configuring your E-mail manually if your E-mail server doesn’t support auto setup. Please note that the Next button won’t be lit if you have typed an incorrect E-mail address containing characters or symbols that are not supported.
Configuring POP3 or IMAP E-mail
Go to the E-mail application and enter your E-mail address and password. Now press Manual setup.
Chose the kind of E-mail server your provider is using. If uncertain check this with your E-mail provider.
Under Incoming settings enter your username, password and server details. If you’re uncertain about these details contact your E-mail provider. But in general your username is the same as your E-mail address but some providers may use a specific user name for your account.
Here you can also set if the server should delete the E-mails if you delete them in your phone. This setting is by default always set to Never.
Next step is Outgoing settings. If your E-mail provider also has an SMTP server you can enter the details for sending E-mails here. This normally requires a sign-in on the SMTP server. If yes, check the Require sign-in box and enter your E-mail address and password. As above if you’re uncertain about any of these details contact your E-mail provider.
If your E-mails provider lacks an SMTP server you can check if your network operator provides an SMTP server and use their details. Using your network operators SMTP generally doesn’t require sign-in.
Now it’s time to set how and when to check for new E-mails. Set and check the options you desire.
The last step of the setup is to enter an account name and your name (signature).
Troubleshooting POP3/IMAP E-mail
First make sure that you have a working Internet connection in the phone.
You can download Internet and MMS settings for your phone by going to Setting > Xperia > Internet settings.
If you have a working Internet connection but still not able to connect to your E-mail server or sync your E-mails check that no Proxy server within your APN settings may be blocking this. You can check this by going to Settings > More (Wireless & networks) > Mobile networks > APN or Access Point Names > Your Internet APN. Check if any details are set for Proxy and Proxy port. If yes you can try to delete them (temporarily) and save the APN. Now check if you’re able to connect or sync with your E-mail server.
You can also verify suspected Internet connection issues by trying via a Wi-Fi network instead.
E-mail disappearing?
By default our E-mail application is set to only mirror the server. So if an E-mail on the server is deleted it will also be removed from the phone at the next sync.
Syncing sent E-mail?
This is not possible on POP3 configurations. To be able to sync sent E-mails in the phone you must have configured an IMAP or Exchange Active Sync account.
Problem sending E-mail?
If you’re not using the same SMTP server as network operator in your phone you might experiencing problems sending E-mail via mobile networks. If this is the case you can connect to a Wi-Fi network to send E-mail or check with your SMTP provider if the outgoing port can be encrypted.
If none of the tips above helps you, you can try to download a third party E-mail application from Google Play store. This can be easy way to rule out where a specific problem may be located.
Exchange ActiveSync
Our Xperia phones come with the built-in Android native client for synchronizing your corporate E-mails, calendar and contacts. Here are some things worth double checking if you would experience any problems with Exchange sync.
Begin with checking your sync account details and if you haven’t configured the Exchange ActiveSync account yet see the instructions bellow.
Configuring a Exchange ActiveSync account
Go to the E-mail application and enter your corporate address and password. Then press next.
Don’t worry if the setup might fail at this point because most Exchange servers don’t have auto setup enabled. In this case just press Manual setup. Please note that the Next button won’t be lit if you have typed an incorrect E-mail address containing characters or symbols that are not supported.
Now our E-mail application needs to know what kind of account you want to configure. Press Exchange ActiveSync.
This will bring you to the incoming settings screen. Enter domain\user name, password and server address. If you’re uncertain about your details contact your IT department to check which credentials to use. You will also need to know if you should accept all SSL certificated or use a client certificate.
When all details are correct you will have to setup how and when to sync. So enter and check the options you desire.
When you see this screen the setup is complete.
If your Exchange server requires certain security settings you might see the following pop-up after finishing the setup. If this is the case you must approve the security update in order to sync E-mail, calendar and contacts.
Pressing OK will give you a screen showing you what permissions you need to give the E-mail application. These permissions/ security settings are set from the Exchange server and depend on your corporate IT policy.
Troubleshooting Exchange Active Sync
First make sure that you have a working Internet connection in the phone.
You can download Internet and MMS settings for your phone by going to Setting > Xperia > Internet settings.
If you have a working Internet connection but still not able to connect to your E-mail server or sync your E-mails check that no Proxy server within your APN settings may be blocking this. You can check this by going to Settings > More (Wireless & networks) > Mobile networks > APN or Access Point Names > Your Internet APN. Check if any details are set for Proxy and Proxy port. If yes you can try to delete them (temporarily) and save the APN. Now check if you’re able to connect or sync with your E-mail server.
You can also verify suspected Internet connection issues by trying via a Wi-Fi network instead.
ActiveSync protocol version
You can check which Exchange ActiveSync protocols that are supported by your phone model in its white paper. http://developer.sonymobile.com/downloads/whitepapers/
Compare this with your server to make sure they’re compatible.
“SERVER REQUIRES UNSUPPORTED SECURITY FEATURES”
If you get the error message above your Exchange server is using security settings which are not supported by the Android native Exchange ActiveSync application. Which security settings that your phone model supports depend on firmware version and phone model. If your company runs on security settings that the Android native mail application doesn’t support and you don’t plan to alter the security settings, an alternative is to download any of the dedicated Exchange ActiveSync applications from Google Play store.
New meetings don’t sync?
If you have entered a new meeting in the phone and it doesn’t sync make sure that the meeting has been put into the correct account. When creating a new meeting in the calendar application make sure that you’ve chosen your ActiveSync account as calendar when creating the meeting.
How to use GAL (Global Address List)?
In most of our models you can access the GAL by opening the contacts application and tap the search icon. This will search the Global Address List on your exchange server. Our mail application also searches GAL when typing something in the To: field. Unfortunately we don’t have any default support at the moment for browsing the complete Global Address List.
For more information about what is supported by our Contacts, Calendar and E-mail applications please see this link (Xperia Z, Xperia ZL, Xperia ZR and Xperia Tablet Z). Or this link (Xperia Z1, Xperia Z ultra and Xperia Z1 Compact).
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Are you sure that your account is really configured for the ActiveSync protocol? Because we've seen this occur only when using IMAP with Hotmail/Outlook.com.
I suggest that you make sure that the account is configured as POP3 or EAS. Or use their own dedicated app.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Exchange active sync - multiple problems

I am having some serious issues with Exchange Active Sync. I just set up 2 new accounts from scratch - both using EAS. One is a gmail (for apps) account and another is a hotmail account. The google account I have set up to sync only emails and the hotmail account I set up for emails and contacts.
The gmail account is not pulling anything but the latest email in my inbox, even though I set it to "No limit" under mail days to sync.
The hotmail account is only pulling 764 contacts out of 1278 that I have on hotmail.
Both seem to be stuck in this state no matter what I do.
Any ideas? I am using iPhone 3GS with iOS 4.1.
update: just sent myself a test message and it looks like the emails got sync-ed properly. the contacts issue persists. i created a new contact on hotmail and it sync-ed just fine, but there are many contacts on hotmail that are not coming through to the phone.
Message was edited by: rpmm

I've been looking into this for about a year off and on. More recently it seems to be iPads/iPhones that are the worst. Even the latest iOS 5.x. It does seem to be people who travel a lot and/or jump on/off wireless a lot.
Deleting the device partnership does at least for a short time, resolve it in most cases.
I have a little script I run against the logs to show top user syncs. Basically, they do sync constantly all day and night up to 80,000+ hits per day on the ActiveSync frontend server (Exchange 2003), which is about every second or two. I know of a couple of people who got new phones because there battery was dying like crazy. It was just the sync problem killing them.
Anyone else have any info regarding WHEN this starts happening for a device?
It also happens with Android and Windows phones. It may be worse on iDevices for us because a lot of the people traveling have iPhones and/or iPads.

Calendar Invitations Using iCal Synced with Google Calendar via Exchange

I have a very complicated system set up for syncing multiple calendars. I use CompanionLink to sync my work Lotus Notes calendar to iCal. I then sync my Google Calendar and my husband's Google Calendar to iCal via Exchange. I've recently added the iCal step as a way to get push notifications. That's the only reason I've gone to iCal as I have CalenGoo on my iPhone and it's been working great up to now. However, the only notifications it can do are through email. I have 2 questions.
First - using the iCal program on the iPhone, I tried to invite attendees for a meeting. No invitations were sent. Is there something that has to be set up to make this happen? Also, is it supposed to be sending them through Google or through my own email (mobileme is the primary email account on this phone)?
Second - Is it possible to mark events as Private or Public? I don't want personal events to show up in my work calendar so that others can view them.
Thanks!

I am having the exact same problem with my ipad 2. Hope someone can help....

Enterprise Data Plan required for Exchange Active Sync?

From:
http://www.wireless.att.com/cell-phone-service/specials/iphone-info.jsp
"What is the Enterprise Data plan?
Customers interested in using iPhone to access corporate email, business applications or corporate intranet will activate with an Enterprise Data Plan for iPhone."
So, if I have a normal $30 data plan will I be able to connect to my companies Exchange server with email/contacts/calendar push? Is there really a way AT&T could prevent me from using the Exchange Active Sync on the iPhone 3G without the Enterprise data plan?
I'm just a regular guy who works at a small company and would like my personal cell phone - used 99% of the time for personal needs - to be able to access my work email/calendar/contacts.
Message was edited by: engstrom

Ok, so I went by the AT&T store this afternoon to pre-approve my credit in order to save time on the 11th. Well, turns out it won't help, because they told me they are going to have to run a special iPhone credit check the day you buy it anyway, so it is pointless to get pre-approved (great job AT&T).
But, back to the subject at hand, they gave me this piece of paper with all this info on getting ready for the iPhone. Under the iPhone for business heading, it reads:
"It's easy to set up your iPhone for business use on company intranet sites, corporate email or other business applications. SIMPLY SELECT ANY BUSINESS VOICE RATE PLAN and add a $45 Enterprise Data plan for iPhone..."
To me, this would mean that you would have to start with a base business plan, then add the iPhone Enterprise data. Well, if you are an individual opening a personal account, can you even sign up for a business plan? If this is the case, then their own literature prevents you from even getting the Enterprise plan if you wanted to. It seems to me that the would be proof that you don't HAVE to have the Enterprise plan to use ActiveSync, Exchange, etc.

Battery drain after 2.2 update (Exchange Active Sync users or those who use a calendar on the phone)

A lot of folks are having "issues" with battery life after the over the air (OTA) update and there has been much speculation as to the cause. My frustrattion level increased with each new post I read that did not reveal a resolution. The back and forth banter about FTC complaints (that was an interesting escape from the battery problem but not very helpful), new apps running from startup (I don't like 'em either), Linux really working better with all these programs running (don't really care as long as the battery level isn't drained after an hour of just sitting on the counter) just made matters worse.
I would like to share with you my experience and hope that it helps some of you who have taken the time to read my post. First, let me say that the cause is not due the the "bloatware" applications that were installed during the OTA update.
Secondly, the primary purpose of my handheld is for voice calls but running close behind is my need for immediate email, contacts and calendar information (which is configured through Exchange Active Sync). If you are not using your phone with Active Sync or updating a remote calendar like Google), you can stop reading this post.
I noticed that the yin/yang (sync) icon at the top of my screen kept popping up more than usual after the update. Looking through the items I have set to sync (Menu -> Settings -> Accounts & Sync), I reviewed all the things I have set and disabled the sync settings for the things I did not want. After disabling the "Backup Assistant", "Google", "News", "Stocks" and "Weather", I thought for sure the issue would be resolved. Not yet. When those adjustments didn't change the frequency of the sync, I decided to look at the Exchange Active Sync and to my surprise, the culprit was revealed - the calendar was stuck in a sync loop (syncing over and over). I disabled the "Sync Calendar" feature and the phone stopped it's maddening attempt to refresh the calendar.
I let the phone cool off and thought that I could get by with manually toggling the option to sync the calendar but I couldn't accept that was the only way this thing would work. I removed the Exchange Active Sync account and created a new one. After the new account was verified, it attempted to sync mail, contacts and calendar but this time, there was a error that occured during the calendar sync. Instead of repeatedly attempting to re-sync, an error message that stated "Client/Server conversion error". At this point, the calendar sync loop was no longer a problem (wasnt' draining the battery) but now my calendar wouldn't sync at all.
To fix it, I cleared the data in the Calendar applications (Menu -> Settings -> Applications -> Manage applications -> All [tab at the top]). Scroll down the list and open each of the Calendar items and click the "Clear Data" button.
(Credit goes to "Brenny" at AndroidForums.com for the post that explains how to clear the Calendar Data)
It seems that adjustments made to events before the update were kept in the phones local storage. After the update, the calendar data in the phone's cache was not matching my remote calendar and appears to have been the cause for my battery drain. After performing these steps, everything is back to normal. Good luck!

Super frustrating, I know. Do you use Exchange Active Sync?
If so, you might be having the same issue that I've explained. Since making the adjustments (clearing the data from the Active Sync components like mail, contacts and calendar), my battery life is back to normal.
Try clearing the data (see first post in this thread) and let me know what happens.

Since upgrading to Maverics, can no longer sync Contacts via cable!

Since upgrading to Maverics, can no longer sync Contacts via cable!
As I am not willing to put my Contacts data on iCloud, I am no longer able to update Contacts between MacBook, iPhone and iPad. This greatly reduces the value of these products.
Any help here???
Thanks.

Wait for the next iTunes release.
http://appleinsider.com/articles/14/03/20/apple-restores-usb-itunes-contacts-cal endars-syncing-in-new-os-x-mavericks-1093-itunes-1116-betas

How to Create a Microsoft Exchange Active Sync Account

Okay people: This is what I was given, "How toCreate a Microsoft Exchange Active Sync Account" in a recent post in regarding to eliminate the "Invalid Email Account" notice box which appears every other day, after I deleted and added the email account.
I still have one email account functioning which is fine, but still, I'd like to have both of my accounts working. Anyhow, I found the webpage for this creating a Microsoft Exchange Active Sync Account. Setting up an Exchange email account on BlackBerry PlayBook OS 2.0 | BrightPoint GB Blog
I need help here. I have no idea what "Domain Field" indicates, and what is the IT Department? Would that be my server for my private WiFi connection? I need a more specific instructions. Plus the Server Address, what would that be?
Signed: Confused and Bewildered.
Solved!
Go to Solution.

in options goto accounts
choose acount type Email, Calendar, contacts
tap on advanced on bottom
choose Email, Calendar, contacts
Set the Incoming Mail Server to m.gmail.com
Leave Domain blank
Set your username to your full email address
set password and continue
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Exchange Active Sync Draining iPhone Battery Quickly. Help?

Exchange Active Sync seems to drain battery on both Iphone 4 iOS4 and iOS5 software platforms. I have 3 users that this is happening to. Users are on both AT&T and Verizon networks. Exchange is 2003 and the version is 6.5.7638.1. I’ve tried rebooting the phones (soft and hard resets), redoing push (Deleting the account and re-adding it), and restoring as a new iPhone (as a new iPhone not from backup) with no success. When you are in the mail account you just see the account trying to sync constantly, the battery drops like a rock, and the battery gets hotter than usual. This only seems to happen to users after they go away for a weekend trip or leave the geographical area where they live. I’ve even updated roaming capabilities on the phones. These are not the only users I have. Myself for example, I have exchange set to push, I’m on the Verizon network, and I have no problems. Does anyone know how to fix this issue?

I've been looking into this for about a year off and on. More recently it seems to be iPads/iPhones that are the worst. Even the latest iOS 5.x. It does seem to be people who travel a lot and/or jump on/off wireless a lot.
Deleting the device partnership does at least for a short time, resolve it in most cases.
I have a little script I run against the logs to show top user syncs. Basically, they do sync constantly all day and night up to 80,000+ hits per day on the ActiveSync frontend server (Exchange 2003), which is about every second or two. I know of a couple of people who got new phones because there battery was dying like crazy. It was just the sync problem killing them.
Anyone else have any info regarding WHEN this starts happening for a device?
It also happens with Android and Windows phones. It may be worse on iDevices for us because a lot of the people traveling have iPhones and/or iPads.

BES or Exchange Active sync?

Hi. (First time poster).
If a company is gonna replace all the old BB's with Z10 (or newer?) do you really need the BES server anymore? The phones are syncing email, contacts and mail. That's it.
Myself, I don't see the use of BES if the Exchange server can do the same.
We started up with a couple of Z10, and still had to use the BES security code to gain access when using Exchange Active sync.
I guess if we remove the server, this wont happend and we just set them up "normally" as an exchange account.
The big issue here is that it might same some money on license(?).
Hope its not to dumb question(s)

Hey HK416,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
There are a few differences between BES and regular activesync:
1. With BlackBerry Enterprise Server 10 you can get the Personal and Work spaces on the BlackBerry 10 smartphone.
2. BlackBerry Enterprise Server 10 also can activate Android and iOS devices and push down policies.
3. The IT admin can push down applications in the work place on a BlackBerry Enterprise Server.
Other than that, BlackBerry 10 supports ActiveSync for enterprise integration with Microsoft Exchange and other enterpris email platforms that use ActiveSync. In fact we already support ActiveSync on the BlackBerry PlayBook tablet today. It will be simple to setup and sync BlackBerry 10 smartphones out of the box with ActiveSync alone, and that’s fine if you don’t need a high level of security and control (ActiveSync supports a small number of policies which are insufficient for most enterprise MDM requirements) so we also give you the ability to add enterprise-level security and management with BlackBerry Enterprise Service 10.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Cannot Set Exchange Active Sync Email Account ot Default

OK, I am having a problem setting the Default Email Account as Exchange Active Sync. I am seeing this in iPhone and IPad both running 6.1.2. The Active Sync Mail account is installed on both devices and works fine. The problem is I am unable for some reason to change the Default Email Account from iCloud to the Exchange Active Sync Account installed. When I select the option to change Default Email Account, iCloud is there and checked however the Active Sync Account does not even show up as a selectable option here. Please help! Thanks

Hi Flipper507,
Im having the same issue on a couple of devices. I am unable to select my exchange mail on my iphone 5 on ios 6.1.2 but on a colleague of mines iphone 4 we are able to select it. he is also on 6.1.2. on my iphone 5 it also not shows up as an option.
Would like to hear a solution for this.
Kind regards

Treo 755p - Exchange Active Sync

I have been unable to consistently maintain Exchange Active Sync without a "reload or resetting" of the mail, contacts and calendar on my Treo. AirSAMStateMachine.c errors are consistent - for example - 3874 4 Synckey invalid, cmd:4, status 4 is the most recent, but I have had 1913 3, etc.
I've cleared my offline folders, removed the duplicates that this creates at least 4 or 5 times. Reset my devices etc.
Is there any way to fix this? What is causing this? I've checked our Exchange Server and it appears okay - there isn't any errors.
Matt Anderson
Post relates to: Treo 755p (Verizon)

After working for hours on Good Friday, with a Microsoft Exchange technician, we determined that the 755p just does not like a policy being in place on the server,
We even created a new profile after doing the following and the sync stopped until the new policy was removed.
Step 1: Open the Exchange Management Shell
Step 2 Show what the current ActiveSync policy is; type the following at the shell console
[PS] C:\Users\administrator>Get-ActiveSyncMailboxPolicy
Displays the following...
AllowNonProvisionableDevices: True
AlphanumericDevicePasswordRequired: False
AttachmentsEnabled: True
DeviceEncryptionEnabled: False
RequireStorageCardEncryption: False
DevicePasswordEnabled: False
PasswordRecoveryEnabled: False
DevicePolicyRefreshInterval: unlimited
AllowSimpleDevicePassword: True
MaxAttachmentSize: unlimited
WSSAccessEnabled: False
UNCAccessEnabled: False
MinDevicePasswordLength: 4
MaxInactivityTimeDeviceLock: 00:15:00
MaxDevicePasswordFailedAttempts: 8
DevicePasswordExpiration: unlimited
DevicePasswordHistory: 0
IsDefaultPolicy: True
AllowStorageCard: True
AllowCamera: True
RequireDeviceEncryption: False
AllowUnsignedApplications: True
AllowUnsignedInstallationPackages: True
AllowWiFi: True
AllowTextMessaging: True
AllowPOPIMAPEmail: True
AllowIrDA: True
RequireManualSyncWhenRoaming: True
AllowDesktopSync: True
AllowHTMLEmail: True
RequireSignedSMIMEMessages: False
RequireEncryptedSMIMEMessages: False
AllowSMIMESoftCerts: True
AllowBrowser: True
AllowConsumerEmail: True
AllowRemoteDesktop: True
AllowInternetSharing: True
AllowBluetooth: Allow
MaxCalendarAgeFilter: All
MaxEmailAgeFilter: All
RequireSignedSMIMEAlgorithm: SHA1
RequireEncryptionSMIMEAlgorithm: TripleDES
AllowSMIMEEncryptionAlgorithmNegotiation: AllowAnyAlgorithmNegotiation
MinDevicePasswordComplexCharacters: 3
MaxEmailBodyTruncationSize: unlimited
MaxEmailHTMLBodyTruncationSize: unlimited
UnapprovedInROMApplicationList: {}
ApprovedApplicationList: {}
AllowExternalDeviceManagement: False
MailboxPolicyFlags: 0
AdminDisplayName :
ExchangeVersion: 0.1 (8.0.535.0)
Name: Default
DistinguishedName: CN=Default,CN=Mobile Mailbox Policies,CN=DOMAIN,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=Domain,DC=int
Identity: Default
Guid: 4397529b-6561-4a0c-80cb-b0aac655fee6
ObjectCategory: Det13.int/Configuration/Schema/ms-Exch-Mobile-Mailbox-Policy
ObjectClass: {top, msExchRecipientTemplate, msExchMobileMailboxPolicy}
WhenChanged: 4/10/2009 6:53:21 AM
WhenCreated: 3/29/2009 11:17:07 AM
OriginatingServer: hostname.domain.int
IsValid: True
Step 3: Type the following at the shell console
[PS] C:\Users\administrator>Remove-ActiveSyncMailboxPolicy -Identity "Default"
Step 4:
[PS] C:\Users\administrator>iisreset
Attempting stop...
Internet services successfully stopped
Attempting start...
Internet services successfully restarted
Step 5: Sync the Treo 755p
Step 6: Wipe sweat from brow

E6 & Exchange Active Sync (Gmail). Emails received...

Hello I have the E6 with Belle Refresh and I am having problems with exchange mailbox (Gmail).
I have configured it properly and all my emails and contacts and calendar items are syncing properly.
Actually it's the second Nokia E6 that I have and I am very familiar with it.
But the new emails are not really arriving in time. It can take up to 15 minutes to arrive althouh it is set to always on in daytime. I am attaching the exchange log so you can figure out
05/09/2012 17:19:50 Mail for Exchange Build : 1.00.000
05/09/2012 17:19:50 Device Software Version: 111.140.0058
2012-08-01
RM-609
(c) Nokia
06/09/2012 09:00:26 AUDT Timer expired
06/09/2012 09:00:26 Entering Peak Time
06/09/2012 09:00:26 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr,Sa
Peak start time 09:00 - Peak end time 21:00
Off-peak sync schedule: Manual
Peak sync while roaming: No
Off-peak sync while roaming: No
Heartbeat interval: 7
Access point: 4097, Destination: Internet
Secure connection: Yes
Port number: 443
E-mail sync: Enable
If conflict: Device wins
Remove email older than: 1 day
Calendar sync: Enable
If conflict: Device wins
Initial sync: Delete items on phone
Remove entry older than: 2 weeks
Contacts sync: Enable
If conflict: Device wins
Initial sync: Keep items on phone
Tasks sync: Disable
Junk E-mail,Sent Items,[Gmail]
06/09/2012 09:00:30 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:00:30 PING Command Requested
06/09/2012 09:00:37 start E-mail sync
06/09/2012 09:00:40 Deleteing Message 536871028 from Folder 268435563
06/09/2012 09:00:41 server->client adds=1 changes=0 deletes=1 fails=0
06/09/2012 09:00:41 end E-mail sync
06/09/2012 09:00:41 start Calendar sync
06/09/2012 09:00:42 end Calendar sync
06/09/2012 09:00:42 start Contacts sync
06/09/2012 09:00:44 end Contacts sync
06/09/2012 09:00:44 start [Gmail] sync
06/09/2012 09:00:45 end [Gmail] sync
06/09/2012 09:00:46 start Sent Items sync
06/09/2012 09:00:48 end Sent Items sync
06/09/2012 09:00:48 start Junk E-mail sync
06/09/2012 09:00:50 end Junk E-mail sync
06/09/2012 09:00:50 Sending a Ping to the server
06/09/2012 09:00:50 Heartbeat interval is 7 minutes.
06/09/2012 09:05:26 CurrentJob is PingAuto. JobId=41
06/09/2012 09:08:21 Timer expired while waiting for HTTP response
06/09/2012 09:08:21 Exception during Ping.
06/09/2012 09:08:21 HTTP Server Error 408 : Request Timeout
06/09/2012 09:08:21 Sending a Ping to the server
06/09/2012 09:08:21 Heartbeat interval is 5 minutes.
06/09/2012 09:08:27 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:08:28 Sending a Ping to the server
06/09/2012 09:08:28 Heartbeat interval is 5 minutes.
06/09/2012 09:10:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:13:31 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:13:31 Sending a Ping to the server
06/09/2012 09:13:31 Heartbeat interval is 7 minutes.
06/09/2012 09:13:32 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:13:32 Sending a Ping to the server
06/09/2012 09:13:32 Heartbeat interval is 7 minutes.
06/09/2012 09:15:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:20:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:21:03 Timer expired while waiting for HTTP response
06/09/2012 09:21:03 Exception during Ping.
06/09/2012 09:21:03 HTTP Server Error 408 : Request Timeout
06/09/2012 09:21:03 Sending a Ping to the server
06/09/2012 09:21:03 Heartbeat interval is 5 minutes.
06/09/2012 09:21:08 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:21:08 Sending a Ping to the server
06/09/2012 09:21:08 Heartbeat interval is 5 minutes.
06/09/2012 09:25:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:26:11 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:26:11 Error occurred during Ping: -15052.
06/09/2012 09:26:11 Exception during Ping.
06/09/2012 09:26:11 Mail For Exchange Error -15052
06/09/2012 09:26:11 Set SimulateAlwaysOn mode : 1
06/09/2012 09:30:31 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:30:39 start E-mail sync
06/09/2012 09:30:40 end E-mail sync
06/09/2012 09:30:40 start Calendar sync
06/09/2012 09:30:41 end Calendar sync
06/09/2012 09:30:42 start Contacts sync
06/09/2012 09:30:43 end Contacts sync
06/09/2012 09:30:43 start [Gmail] sync
06/09/2012 09:30:45 end [Gmail] sync
06/09/2012 09:30:45 start Sent Items sync
06/09/2012 09:30:46 end Sent Items sync
06/09/2012 09:30:46 start Junk E-mail sync
06/09/2012 09:30:48 end Junk E-mail sync
06/09/2012 09:45:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:45:39 start E-mail sync
06/09/2012 09:45:41 end E-mail sync
06/09/2012 09:45:41 start Calendar sync
06/09/2012 09:45:42 end Calendar sync
06/09/2012 09:45:43 start Contacts sync
06/09/2012 09:45:45 end Contacts sync
06/09/2012 09:45:45 start [Gmail] sync
06/09/2012 09:45:46 end [Gmail] sync
06/09/2012 09:45:46 start Sent Items sync
06/09/2012 09:45:48 end Sent Items sync
06/09/2012 09:45:48 start Junk E-mail sync
06/09/2012 09:45:50 end Junk E-mail sync
06/09/2012 10:00:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:00:40 start E-mail sync
06/09/2012 10:00:42 end E-mail sync
06/09/2012 10:00:43 start Calendar sync
06/09/2012 10:00:44 end Calendar sync
06/09/2012 10:00:44 start Contacts sync
06/09/2012 10:00:46 end Contacts sync
06/09/2012 10:00:46 start [Gmail] sync
06/09/2012 10:00:48 end [Gmail] sync
06/09/2012 10:00:48 start Sent Items sync
06/09/2012 10:00:50 end Sent Items sync
06/09/2012 10:00:50 start Junk E-mail sync
06/09/2012 10:00:52 end Junk E-mail sync
06/09/2012 10:15:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:15:40 start E-mail sync
06/09/2012 10:15:42 end E-mail sync
06/09/2012 10:15:42 start Calendar sync
06/09/2012 10:15:44 end Calendar sync
06/09/2012 10:15:44 start Contacts sync
06/09/2012 10:15:46 end Contacts sync
06/09/2012 10:15:46 start [Gmail] sync
06/09/2012 10:15:47 end [Gmail] sync
06/09/2012 10:15:48 start Sent Items sync
06/09/2012 10:15:49 end Sent Items sync
06/09/2012 10:15:50 start Junk E-mail sync
06/09/2012 10:15:51 end Junk E-mail sync
06/09/2012 10:30:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:30:40 start E-mail sync
06/09/2012 10:30:41 end E-mail sync
06/09/2012 10:30:41 start Calendar sync
06/09/2012 10:30:43 end Calendar sync
06/09/2012 10:30:43 start Contacts sync
06/09/2012 10:30:45 end Contacts sync
06/09/2012 10:30:45 start [Gmail] sync
06/09/2012 10:30:47 end [Gmail] sync
06/09/2012 10:30:47 start Sent Items sync
06/09/2012 10:30:49 end Sent Items sync
06/09/2012 10:30:49 start Junk E-mail sync
06/09/2012 10:30:51 end Junk E-mail sync
06/09/2012 10:45:34 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:45:41 start E-mail sync
06/09/2012 10:45:44 end E-mail sync
06/09/2012 10:45:44 start Calendar sync
06/09/2012 10:45:46 end Calendar sync
06/09/2012 10:45:46 start Contacts sync
06/09/2012 10:45:48 end Contacts sync
06/09/2012 10:45:48 start [Gmail] sync
06/09/2012 10:45:50 end [Gmail] sync
06/09/2012 10:45:50 start Sent Items sync
06/09/2012 10:45:52 end Sent Items sync
06/09/2012 10:45:52 start Junk E-mail sync
06/09/2012 10:45:55 end Junk E-mail sync

OK, since nobody is actually bothering to help out I will try and clarify more things after extensive testing.
I flashed again the phone with fresh Belle Refresh and tried again. Same problem, for beginning exchange active sync works fine with Gmail but after some time or even after a day it still goes back to receiving mails after fifteen minutes.
I thought it might be some compatibility problems with Gmail so this time I tried native exchange server (office 365 exchange online). Same scenario here, working fine at the beginning but as time goes by I mails received after fifteen minutes.
I noticed also that the internet connection symbol is not active in the screen but it gets active every fifteen minutes and then goes off again by itself.
I studied the admin_log.txt file to see what is going on and I think I have found the problem
25/09/2012 18:46:11 Mail For Exchange Error -15052
25/09/2012 18:46:11 Set SimulateAlwaysOn mode : 1
(at this time I was in an office building with poor mobile network coverage)
So for some reason when the phone cannot connect to the server it simulates an always on mode which means it will check the server every 15 minutes.
So when I power on the phone everything works fine, when for some reason there is no connection to the provider (for example I go into an elevator or work in the basement and get into the subway) the mail for exchange client in the E6 thinks there is generally problem with the connection or the server and sets simulation to check every 15 minutes.
Ok with this, but when I come out back to an area with mobile network connection the exchange client on E6 does NOT resume the proper always on connection and just keeps checking for mails every 15 minutes until i reboot the phone.
I hope this can clarify the situation and I trully hope someone can come out and help a bit.
Thanks

Exchange Active Sync Attachment file size limit?

We are using a UAG 2010 SP1 to provide Exchange Active Sync for both Exchange 2010 and Exchange 2003.
It seems that especially with our IPADs some users are having problems downloading fairly large file attachments. I'd say in the neighborhood 15-20 MB. My question what is the maximum file size download limitation for Exchange Active Sync on Exchange
2003? And Exchange 2010?

See this for 2010:
http://social.technet.microsoft.com/Forums/en-AU/exchange2010/thread/c6ddc56e-da96-4ea2-98c5-4ff9223dac5b
2003? Hmm not sure where that is stored. Dont forget you can set attachment sizes on the activesync policies as well.

IPad no syncing Contacts via Exchange Active Sync

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