Ipad not sending email to certain addresses
A family member is having trouble emailing me from their iPad, and I'm at a loss as to how to solve the issue, or why it would even occur.
I use an email address of the form [email protected] Emails sent to this address by iPad fail to send: the iPad appears to send, yet they never arrive and instead remain in the Outbox with an exclamation mark next to them.
The iPad in question is able to send successfully to other family members with emails in the form [email protected] and [email protected] It also successfully sends to me at [email protected]
Emails sent from an iPhone linked to the same account as the iPad also successfully send to [email protected]
Does anyone know why this error occurs, and how to fix it?
On the iPad that's having the issues, try to go into the settings, mail, contacts and calendars. Delete the mail account you are trying to send from. Exit out, go back in and re-add the account and see if that fixes the issue
Similar Messages
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Why all of a sudden will my iPad not send emails to one specific address at work but still work to everyone else at work?
Contact the person by telecon. Their email address may have changed.
Cheers, Tom -
Ipad not sending email, forced to reboot for changes to apply
Hi all
I was asked to look at a friends two week old iPad today.
It was set up for them last week.
Initially the person setting it up tried to add a Gmail account but found that it would receive but not send emails (using the native email app).
They then decided to open an outlook.com account and use that instead of the gmail account.
This worked fine for two days but then error messages saying that the mail could not be sent started to pop up. It struck me that the speed with which the error message appeared after clicking send suggested that this was an iOS issue rather than the server rejecting anything.
I tried to check the imap/smtp settings in the "control panel" but they were not available (read:visible) so I deleted the account and entered the settings manually.
It still wouldn't send emails but this time it didn't throw up any error messages, instead it decided to just dump them in the outbox without notifying me that there was an issue.
Suspecting that the issue was with the ipad rather than the outlook servers, I decided to use my own smtp server details. Initially I tried using SSL but when this too failed I switched to the unsecure version on port 25.
It still wouldn't send anything so I eventually rebooted by holding down the power button until the power off slider appeared. On rebooting I discovered that I could now send emails.
TBH I have no idea if using the different SMTP server will be an issue if they ever want to check their outlook.com "sent mail" on line or not but i do have some questions
1. Why was the reboot necessary? I had closed all open, unnecessary apps by double tapping the home button Might it have been the case that manually entering the outlook.com settings would have worked (given that the ideal set up would be to use the SSL outlook servers).
2. Is this an unresolved iOS7 problem. Google searches resulted in many owners complaining that the iOS7 upgrade had rendered their email accounts incapable of sending emails. TBH the advice given ranged from perhaps sensible to plain daft.
3. can anyone using outlook.com as their email provider on iOS7 confirm which smtp server, port, etc they use?
4. Are there better email apps that actually give you detailed feedback?
i don't know when I will next get the chance to get my hands on their ipad again but I would rather that they were using the correct outgoing servers with encryption (rather than my unencrypted smtp server).
Thanks in advanceneilyoung1 wrote:
For the past few days I am now having trouble sending my client emails. I get them bounced back with a permanent error of retry time exceeded.
This is getting fustrating now as my client is needing answers that I cant give. She is unable to email her colleague in the USA, and I am now unable to email her on a btinternet.com address.
Do BT engineers monitor these forums?
-Neil
Hi again Neil.
Your extra info now to me means that it appears to be problem at the client end!
I hope you don't mind me asking a few questions ....
Is she a regular BT Broadband user with a normal BTinternet email address ? Does she use secondary email addresses ?
Do you know if she can happily email other people ? If not - it could be an account problem which may last a few days ....
If you don't wish to provide the complete bounce message you received, could you perhaps email me the detail (emailing me using my shortcuts). Also pehaps you could ask your client to email me via my shortcuts, and see what happens and I'll take a look at replying to see what happens.
The user on shentel.net domain she's been trying to email, did she ever manage to send any emails initially ? It could be the destination user having a problem.
The mods do monitor these forums, but there are a lot of posts to go through of course ......
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures -
Hosted Email Server can not send emails to certain domains including Hotmai
I host my own email server and domain, but when I try to send emails to certain domains Hotmail being one of them, It gets refused saying something about spamming, when I know I am not a spammer because only one of the users in my domain can actually send and receive emails.
Is there a list I can include my domain in, so that I can bypass the spammer status?
Any help is greatly appreciated it.
Thanks!This is getting common as people attempt to cut down the spam.
Check your reverse dns is correct, I'd suggest an external test like http://www.mxtoolbox.com/ against your system/domain is a good place to start.
In the case of the problems I had at home a while back this was down to my ISP not setting up the reverse DNS correctly. I got the Reverse DNS not matching the SMTP Banner i.e. IP address then ISP name:-
xxx.xxx.xxx.xxx.btopenworld.com
Microsoft and some other companies introduced a while back the use of SPF records, so check your zone file info to make sure this is there and valid.
http://old.openspf.org/index.html will help here, if you haven't got SPF set-up.
Some ISP's employ Goodmail systems, now which isn't a problem for small companies/home users sending small amounts of email, but will effect large companies.
If you're not sending large amounts of email to AOL, Hotmail, Yahoo etc this shouldn't effect you. Basically, it will force a 'drip feed' into their email systems. One company I worked at had to send email to customers, and this meant the first few emails would be accepted, then the server wouldn't accept more email for 20 minutes or so, then it would take another 5 emails, and so on....
Dynamic IP addresses, from your ISP can also cause huge problems. If you haven't got a fixed IP address, many systems will reject email. Even if you have a static IP address, ensure your ISP has this correctly allocated. Sometimes, you'll get it from the wrong range (ones which normally are Dynamic), and this will cause problems. 'Cheap state' ISP's can often allocate you a fixed IP, but because they have 'run out' of fixed addresses, they may pinch a dynamic one....
Some places check your MX records http://vger.kernel.org/mxverify.html will help here. It's a bit of a cheat, as large companies may not have the same outbound servers as inbound servers, but I have seen this cause problems when ALL the mail servers are not listed in the MX records.
The only one I wouldn't worry about too much is the Goodmail system, unless you're sending large amounts of email. But even then, they normally only slow email delivery down and not actually reject it. -
Restrict Broadcaster to not send Emails for certain Queries
Hi,
is there any possibility to restrict a user on sending Emails for certain queries?
With the existing authorizaion objects S_RS_BCS and S_RS_ADMWB it is not possible to do so.
He will need S_RS_COMP to be able to open the Query.
With S_OC_SEND I just be able to take his ability to send Emails, but the user will need this option.
Does anybody has an idea?
Thanks and best regards
SaschaThe Workspace User role ony controls whether the user is allowed to use Workspace or not. A user will only be able to Start a Process in Workspace if they a) are a Workspace User and b) the process security settings allow them to by having the INVOKE_PERM enabled. The INVOKE_PERM setting is usually controlled from within Application Management area in the Adminui and would be set per process to define who is allowed to invoke (start) that service (process). Take a look at your processes and see if they are defined for the All Principals group having the INVOKE_PERM as this is one way in which everybody can start a process.
I'm unfamiliar with the Services User role but if it sounds like maybe this has the INVOKE_PERM so this could be why all your users can start processes, presuming they are all in this role.
But however the INVOKE_PERM priviledge is being granted, it is not via the Workspace User role.
Hope that helps.
Jon -
Not receiving email from certain addresses
Hi, I have a problem of not receiving email from a number of email addresses. I don't have a spam folder ... not sure what is causing this. The sender receives a msg back that my email address has 'fatal errors and message cannot be delivered'. My quota is fine and I receive other emails.
Any idea where I can rectify the problem?
Thanks
MagzI suppose I should list my external DNS settings as well. I don't know if this has anything to do with it, but according to DNSCog, the mailexchangers IP is not reporting reverse DNS. Again, I don't have DNS set up on the server, so I don't know if that is causing the issue.
DNS is hosted on everydns.com.
*Host - Type - Value - MX - TTL*
*.domain.tld - A - [My IP address] - - 3600
domain.tld - A - [My IP address] - - 3600
domain.tld - MX - mail.domain.tld - 10 - 3600
servername.domain.tld - A - [My IP address] - - 3600 -
Ipad not sending email but recieving OK
Hi All
My IPAD is receiving my emails OK, but when it tries to send them it says server not avaiable and puts them into the out box.
My iphone is working fine (sending and recieving) from my email account and IOS settings all seem to be the same.
My email system is also working fine via MS Outlook
Any suggesations as to why IPAD is having problemsOn the iPad that's having the issues, try to go into the settings, mail, contacts and calendars. Delete the mail account you are trying to send from. Exit out, go back in and re-add the account and see if that fixes the issue
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Mail does not send emails out of address book under Mavericks
Since I upgradet to Mavericks I cannot drag and drop addresses from the address book into mail to send them out. Anybody a solution or idea? Thank you!
Sorry, new mail program deleted that function. Start to type the person name or group name in the email and it will fill in the rest.
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Have a new IPad with IOS6. Will not send emails. Addresses are valid but get notice each time that "recipient was rejected by the server." Apple has apparently neglected to put out a manual with IOS6 and the previous manual has no indication of what to do. Really miss Steve Jobs.
Try going into Settings > Mail, Contacts, Calendars > select the account > account name , tap on SMTP (under the 'Outgoing Mail Server' heading) and then tap on your Primary Server and try entering your email account and password and see if it then works
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In my iPad 2 with IO6 today I can not send emails from my gmail account, they go to the outbox directly...why? How can i solve this problem? ..I restarted the IPad but the problem was not solved. Please help.
Greetings,
Questions:
1. What version of the Mac OS are you running (Apple > About this Mac)?
2. What version of the iOS are you running (Settings > About)?
3. Do you use MobileMe/ iCloud or another server based sync solution like Google or Yahoo?
4. Do other changes to synced information like Address Book content sync successfully back and forth?
Based on your description it sounds like you have a 1 way sync issue. Events sync fine between the iOS devices and fine from the computer to the iOS devices but not from the iOS devices to the computer.
Try:
Backup your computer and iOS devices before doing anything else:
http://support.apple.com/kb/HT1427
http://support.apple.com/kb/ht1766
Ensure all the devices in use are fully up to date: Apple > Software Update / Settings > General > Software Update
Make separate backups of critical data:
Backup your computer Addressbook: http://docs.info.apple.com/article.html?path=AddressBook/4.0/en/ad961.html
Backup your computer iCal: http://support.apple.com/kb/HT2966
Reset syncing on your Mac: http://support.apple.com/kb/TS1627
Reply back if that does not resolve your issue.
Hope that helps. -
TS3899 I still can not send email from my ipad but iPhone works on those accounts
I still can not send email from my .mac account or a .comcast.net from my ipad. I how 2 people so far that has brought to my attention. We have exchange accounts setup on the ipads for work. I compare the settings from iPad to iPhone from my view it appears identical. I am looking at an iPad 2 and a Mini.
I turned on and off the ipads and nothing really changed. The emails come into those accounts.
Any suggestions?
Thanks
VickiHTCWhen you say you can't send...as in they never get the email? Does the email appear to send? Error message? When?
It may be more than one iPad that has a problem.... -
I can not send email from my iPad . Have been using it for over a year, all of a sudden I can only receive email. I have a wifi connection in my home and have a A T &T cellular data plan?
I have a 1st gen iPhone that I just updated the software to 2.0.2
Now whenever I press the mail icon it goes to the mail app for about 4 seconds, does nothing, no loading of folders, old messages, nothing.
Then it reverts back to the home screen. Tried restarting, haven't tried restoring, thought I'd look here first.
Anyone??? -
HT1430 Hello, email settings correct, can not send emails from the ipad,
****, I HAVE ENTERED ALL MY EMAIL SETTINGS CORECTLY INTO MY IPAD FROM MY EMAIL ACCOUNT ON MY PC AND I CANNOT SEND EMAILS FROM IPAD , WHAT AM I DOING WRONG CAN YOU HELP PLEASE
it could be one of many reasons, is it giving you a reason why it is not sending emails?
I know you said everything is the same as your PC email settings, but I would double check, also the iPad will tend to default to IMAP, so if you are using POP3 for your email, you may need to change the settings on the mail server. For example Gmail default to POP3 and needs IMAP turning on.
What email account are you using? Who is it with? -
Hi, I have just set up my domain email address with google and Im trying to set up mail on my mac. Its receiving mail but its not letting me send emails from that address. I have tried quite a few solution but cant figure it out. Can anyone help
Hi Lawrence1981,
Thanks for visiting Apple Support Communities.
You may want to check this article for additional troubleshooting steps:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Cheers,
Jeremy -
I can receive, but not send emails on iPad. All settings checked several times and with internet provider. imap settings confirmed as ok. Account deleted and set up under guidance of service provider several times - problem not solved - help!!
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom
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