IPad number 3... back to the Apple store it goes...
Just a quick query about the iPad screen & if many people have had problems with dead pixels?
I've spent the last few days going back to the Apple store to replace my iPad, each one had a dead pixel in different locations...
And today the replacement iPad I have been given has yet another dead pixel, AND a scratch on the glass edging!
I'm trying not to be too anal about a dead pixel, but using the iPad as a photographic portfolio something like a dead pixel can be quite visible on some photos!
It does suck that the one I got today though not only has a dead pixel, but a scratched screen too... i mean, aren't they supposed to replace a new ipad with a new ipad!?
Quality control??
Be interesting to hear if anyone else has had similar probs here in the UK...
Had thought i'd given it a good check before I left the store today, but the lighting in the store seems to be a lot harder to notice details like that than the ambient light at home.
Am hoping to get them to replace mine with a sealed one tomorrow instead of a refurb... don't wanna be taking back a 4th one!
Similar Messages
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hello i just came back from the apple store and they had to restore my phone and i just downloaded all my apps and music back but my photos that are on icloud i only got 80 out of 768 back. what do i do to get all of them back?
If you tried to restore to your iCloud backup and your photos didn't fully restore, first go to Settings>iCloud>Storage & Backup and make sure it isn't still in the process of restoring.
If the restore is complete and all your photos weren't restored, all you can do is try restoring the backup again. You might try the solution posted by ezjules in this discussion: https://discussions.apple.com/message/19518589#19518589. This involves opening the photos app after the phone restarts and you provide the passwords for your Apple IDs, then leaving it open for the remainder of the restore process. -
I just got it back from the apple store and they reset it (becuase it kept shutting down and not turning back on).
I put in a new password because i needed to start over from factory settings, but now it doesnt let me log in anymore. (I don't know if this is because it doesnt accpet my password, or I forgot my password in less than 5 minutes, or because when i typed in my new password, i typed it in wrong twice)
Command R doesnt work, all i hear is a sound, but nothing happens.What I don't understand is why it is rejecting a password I am creating.
Perhaps the password you are creating is too short, or has characters that are not allowed, or is not secure enough because it is a word in a dictionary.
FileVault may have standards for what it considers an acceptable password. If the password is part of the 128-bit encryption scheme, it might have to be 16 characters, for example. (Don't know if that is true, but it's a possibility.) Check your documentation for password requirements. -
Just got back from the Apple Store...optical drive officially dead
I just got back from the Apple Store, which confirmed what I feared all along. I received my MBP C2D over the holidays and was worried when it had trouble booting up several times. After trying to burn a few cds (some would quit, others worked fine), and a few discs that refused to read or eject I visited the boards to find out that issues with the Matshita UJ 587 were widespread. At this point my computer does not even recognize the ATA or Disc Burning hardware or the OSX disc inside. The only positive to come out of this is the customer service offered by Apple. I took the computer to the genius bar and the computer refused to boot up after the tech installed an OSX disc (hence the stuck cd inside). They are giving me a new computer since this one is brand new, but unfortunately I will have to order it from Apple Care since it is a custom job. For all of you out there with early MBP C2D optical drives that are acting up I feel your pain. Get your computer into an Apple store before the problem gets worse, these optical drives are awful.
Macbook Pro Core 2 Duo 2.33 Ghz Mac OS X (10.4.8)Thank you. After 2 hours on the phone with Apple Care this morning they finally confirmed what the Mac Genius told me last night. The computer was shipped back this afternoon and I'll post again if there's any trouble with the new unit, I think I just got a lemon with this one...too bad. This is my first Mac so I'm really trying hard to stay positive.
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My iphone charger has a shortage or something . It's not working . Can I take it back to the apple store for a replacement ?
Yes. Take your iPhone as well so Apple can check warranty
status to see if the charger is covered. -
I bought the iPad 4 of America through the Apple Store of almost a month, and I am now in Egypt, and went to Tradeline company in Egypt, and said in an error made, and they do not do anything, what can I do.
(Find Permanent telephone network)
QUESTION: -
1 / What to do
2 / Can you switch the iPad in Egypt (Tradeline)
3 / Can you switch the iPad in the Apple Store is located in the countries of the world, and what these countries.
* I do not speak EnglishSwitching an iTunes Store account to a different country
http://www.ilounge.com/index.php/articles/comments/switching-an-itunes-store-acc ount-to-a-different-country/
iOS: How to change the language when it’s set to one you don’t understand
http://support.apple.com/kb/HT2371
iTunes: Changing the display language
http://support.apple.com/kb/ht2242
iOS: Using international keyboards
http://support.apple.com/kb/HT4509
Cheers, Tom -
I purchased Lion and installed it my first Mac. I then went back to the apple store using my laptop to install Lion. Under purchases it tells me I have no purchases. What am I doing wrong?
Another option is to DL with the first Mac and save a copy of the installer app. Then, just copy it to the other machines and stop wasting resources DLing for each machine.
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My Imac was just repaired at Apple Store and I have no sound. The Speaker Icon is not on???
Check the Sound system preferences. If the volume is turned up and the Mute checkbox is not marked, you don't have anything plugged into the headphone/output jack, and testing the Alert Volume on the Sound Effects pane doesn't generate a tone, then the technician may have failed to properly reconnect the speakers and you'll have to take the Mac back to the Apple Store. First, though, try resetting the PRAM:
http://support.apple.com/kb/ht1379
Regards. -
Just got back from the Apple store RE: wifi problems. No fix in sight.
I took my iPad into the Apple store this afternoon because of the wifi issues I've been having. The problem I'm having is that the connection frequently drops and I get a message that says "Incorrect Wifi Password". This has been happening a TON lately and is getting really annoying.
The genius at the Apple store tested my iPad on their network and couldn't replicate the problem. Therefore, he concluded that the iPad is not defective. He talked a lot about router technology and basically said that every other router and network other than what's at the Apple store is old technology, that's why it doesn't work. This is an unacceptable answer. He offered no fix or remedy for the problem.
I asked him if Apple is working on a remedy and he said they are NOT because there is NO PROBLEM.
Judging by what I've read on here and experienced, there IS A PROBLEM APPLE!
Since he was convinced that my device is functioning properly and also that Apple is not going to provide a fix or update to address the wifi issues, I asked about the return policy. He said I WOULD HAVE TO PAY A RESTOCKING FEE BECAUSE MY DEVICE IS NOT DEFECTIVE! <--- can you tell I'm yelling??!!
I asked him to help me understand how a device is not defective that can't function as intended on any network other than an Apple network. He said if my iPad works in the store, it's not defective and I'd have to pay the 10% restocking fee.
This is really really not what I expected from Apple, not at all. Since the Apple genius told me that Apple doesn't recognize that this is a problem, and that Apple is NOT working on a fix for it, I am going to return my device to Best Buy this afternoon.
I'm really not happy about this because I really love this device, but it's just not usable if it keeps dropping connections.
I'm having a sad Friday.Good heavens, I can understand why you're having a bad day - and in essence you are absolutely right, if your iPad doesn't work with your network and other devices do, then the iPad is the problem. After all, if you go to Starbucks, a hotel, airport, hotspots provided by cities or any vendors, you can't ask them to replace their routers if you can't connect. It's not your job to resolve infrastructure problems, but it is Apple's to ensure the device is compatible with the infrastructure which exists.
However:
This is really really not what I expected from Apple, not at all. Since the Apple genius told me that Apple doesn't recognize that this is a problem, and that Apple is NOT working on a fix for it, I am going to return my device to Best Buy this afternoon.
I would urge you not to believe this genius speaks for Apple as an authority on the subject. Even if right at this moment, the more complaints, calls and returns they have for wifi faults, the more they will react to the problem, because they have no choice. What they generally won't do (based on past experience) is announce publicly that there is a problem, but it doesn't mean they are not collecting and reviewing data and researching potential solutions.
So, before you return your iPad - and might face the debate on restocking fees - call Apple and discuss the problem, if necessary escalating the call to the next tier up until you get someone who can help you work through it, or arrange for a timely replacement, or a return without you having to face a penalty. Apple are typically very good in customer service, as the surveys show, but that isn't always the case in the early stages of a fault where the issues are not yet clear.
Good luck! -
My iPad won't connect to the apple store, how do I fix this?
My iPad apps are not connecting to the apple store. So I can't update my apps. What can I do to fix this?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
IPad security When taking to the Apple store for repairs
I'm taking my iPad to the Apple store today. I'm logged onto most of my social sites, etc. How do I make my iPad secure so no one looks at my photos or any other info like my emails when it goes in for repair.
Granted my experience was best buy, not an apple store, but I returned my iPad a couple of years ago because it had an issue. Best Buy exchanged it and before I gave them my old one I asked and they let me go in and 'erase all content and settings', which wiped it clean.
Apple and Best Buy do have strict rules about customer data but they don't and can't make promises, probably due to liability issues. So doing it yourself is the one way to make sure, and I have yet to run into any store person that wouldn't allow the user to wipe the device.
If the employee balks, ask to talk to a manager and just tell them you want it wiped. You should have no issue at all. Honestly, I don't think they want access to your data any more than you want them to have it. -
I'm curious as to what kind of packaging a gift I ordered online from the Apple store will come in. It's going to be an IPad, and I don't want it to be too obvious what the item is, just in case the recipient sees the package. I'm hoping it's in a brown cardboard box.
Mine shipped in a standard brown box. Inside was the white Apple retail packaging for the iPad.
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I have an iphone 5 and and ipad3 which I wish to sync.
I went to Apple store and tech unable to do this - wasn't happening and said there was an icloud problem and to go on line to find out, as they didn't do icloud issues in the store.
I've backed up my phone in the meantime.
I want to be able to read my kindle books and access contacts between these items.
Another question, I brought more icloud storage, but iphone is not saving to icloud as well.phone will not back up as says not enough storage - keh?
Appreciate any assistance on these two things.
I have another appointment with Apple store end of this week.
Last time they also said I may need to have my iphone replaced - this would then be my thrid iphone in 4 months! First iphone the camera didn't work (lucky I found out on second day and automaticallly replaced).
This iphone is doing black screens, will not ring (despite techy trying to get phone to ring - YET the alarm works fine to wake me up). Phone vibrates but won't ring, even though set to ring.
Appreciate any help with icloud issue mainly.
I think I'm feeling a bit fatalistic I will end up with yet another replacement phone.
I am very disappointed as this is m first introduction to the iphone - not going well so far.
ipad 3 is great. Love it.
PhyllisBackup your iPhone. Tap Settings > iCloud > Storage & Backup > > Back Up Now
iCloud: Backup and restore overview -
HT201272 Today I upgraded my iPad 2 to iox5 at the Apple store in Fairview MALL
I am pleased with the upgrade. But I lost all the downloaded videos that I had already bought they iTunes.
Help how can I restore them ASAPYou probably cannot.
You shoud ALWAYS make sure that you have all of your content on your computer before any update.
You can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Can I take my MacBook Pro back to the Apple store to have them transfer information from my HP?
I just bought my MacBook Pro yesterday and I was in kind of a rush so I just picked it up and then went home. So since I just bought it yesterday, can I bring my MacBook and my HP laptop to the store so they can transfer some of the information I want from my HP onto my MacBook, like my iTunes music? Also, if I can do that, do I just make an appointment with the genius bar or what? Thanks for your answers.
Why don't you do it your self? Here are the instructions:
http://support.apple.com/kb/HT4527
The best way to learn is by doing it yourself.
Ciao.
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