IPad Pop3 email deleting from mail server even though set to NEVER

Hello.
We are experiencing a most strange behaviour with our e-mail.  We use a web host and access e-mail through POP3.
Two of our users are experiencing similar problems, and this is how their lives are setup:
1) Outlook 2010, set to remove e-mail from server once downloaded, however, we are manually polling to receive e-mails at will, rather than periodically.
2) iPad 2 3G - Set to delete e-mails from server "never".
3) iPhone 5 (ios 6) - Set to delete e-mails from server "never".
One of the users is receiving e-mails to their iPad, but not to either of the other two devices, sometimes to the two i-devices but not t Outlook, and sometimes to all three.  Occasionally, they are not receiving e-mails at all.
I have talked to our web host, and in all instances and testing we have done with them, they can see e-mails received, and deleted from the server. However, their logs cannot tell us anymore than that.
Here's the scenario:
1) Send an e-mail.  Check the web host e-mail interface and can see the e-mail has arrived in the user's inbox.
2) Open e-mail on iPad.  Receive e-mail.  Refresh webmail to see if e-mail is still present, and it is.
3) Hit send/receive in Outlook 2010.  E-mail not received in Outlook 2010.  Refresh webmail to see if e-mail is still present.  It is not.
So from all indications, it looks like doing a send/receive in Outlook is deleting the message from the server, but it is not being received in outlook.  I should note here that we have done extensive searches to check if the e-mail was received into some other folder, and have setup a search folder of all e-mails received today, just to make sure we weren't missing anything. The e-mails are indeed never reaching Outlook.
If we hit send/receive in Outlook 2010 after we receive the e-mail on the iPad AND HAVE CLOSED THE E-MAIL APP on the IPAD, then we DO receive the e-mail into Outlook 2010, and it disappears from the server.
This would leave me to guess that POP3 is trying to latch on to the e-mail on the server from both the iPad and Outlook 2010 at the same time and is failing, but Outlook is deleting the message from the server before it can actually download it because iPad has POP3 locked.
Anyone have any experience with this?  Any way to stop it from happening?

Was this ever resolved?

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