Ipad retina replaced unresponsive touchscreen
I changed a retina ipad recently (broken screen), a few weeks ago.
I am finding the touch screen stops responding. Hard buttons work ok, rotate screen works, home button works, but touch screen does nothing.
This is for a length of time (5 minutes +)
It then responds and works normally for a while before the touch screen freezes again.
Is this a known software /hardware issue, I may not be at the latest software version, or am I going to have to take it in for replacement again.
are there any diagnostics I can run.
thanks
Hi asdfasdfasdfsdfwefwef,
Did you change the screen on your iPad, or did a Third-Party change the screen for you?
If so, this could be the reason why this is happening. This is the reason why Apple usually swaps out the device rather than repairs the screen-only.
I don't believe any Software troubleshooting would remedy the issue, however you can always try to go through a Backup and Restore of the device.
The Backup is going to ensure that there is nothing lost during the Restore process. The Backup we can complete would be through iTunes ( This Computer ), and it will be mirroring everything on your device into the Backup itself.
Here is additional information about iTunes and what it backs up:
http://support.apple.com/kb/ht4946
The Restore is going to remove and reinstall the Software on your device. This will wave the possibility that this is a Software related issue. It will also remove everything from the device, so that’s where the Backup comes in handy.
Here is how to Restore your device:
http://support.apple.com/kb/ht1414
If these steps do not work, then you can see if Apple will service the device. However if the modifcations were not authorized through Apple ( not repaired through Apple ) then you have voided your Warranty in full.
Edit: If you replaced it through Apple, take it right back to them.
Good luck,
Alena
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