IPad says it is disabled and I need to connect to iTunes but when I try to connect it says to enter password for ipad
My ipad says its disabled and need to connect to itunes but is says to enter password which I don't have because of my kids. How can I reset the i[pad
You may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad and restore/resync your content to it
Similar Messages
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my sons iphone 4s is saying "disabled connect to iTunes". but when I try to connect it to iTunes I'm prompted that the phone is locked and needs to be unlocked in order to connect to iTunes. What can I do? b
Hello becca0523,
The steps detailed in the article linked below can help restore access to your iPhone.
iOS: Forgot passcode or device disabled
http://support.apple.com/kb/HT1212
Cheers,
Allen -
My child has put in the wrong password on my phone multiple times, my iPhone now say "iPhone has been disabled connect to iTunes" When I hook my phone up to iTunes, iTunes then says that my iPhone can not be hooked up to iTunes because it has a password on it, but will not allow me to put in a password because the disabled message is still showing. What is the next step?
You may need to put the iPhone into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the phone and restore/resync your content to it.
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my IPod is disabled and says connect to iTunes but when I plug it in it says I need a password. I would put it in recovery mode but my home button doesn't work. any suggestions?
Use the method listed in this previous discussion for placing the iPod in Recovery mode without buttons
Turn on without Home/Power Button -
My iPod is disabled, but not because I forgot the password. It says I need to connect with iTunes, but when I try it says I need to enter the password. What do I do?
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
I found my old ipod touch and it says the ipod is disabled and to connect it to itunes but when i try to connect it to itunes it says cannot connect cause ipod has passcode but i cant unlock passcode cause ipod disabled. Please anyone have an idea?
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... -
hi my phone is disabled and asking me to conect to itunes but when i conect to itunes it says can not conect as u have to type code first on ipone ....help pls
If the phone is actually working you can reset it fron the handset, but yours does not appear to be working. Be sure you are using a good cable and the cable is connected directly to a USB port on the computer (not a hub). Follow the instructions carefully in that link; the computer will not recognize the phone until it is in Recovery mode, and it's complicated to get it there. If you have followed the instructions exactly and it still is not recognized in iTunes. try removing and reinstalling iTunes: http://support.apple.com/kb/HT1925. If that still fails try a different computer, and also try restoring from DFU mode (Google is your friend).
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My iPod touch 5th generation says: iPod is disabled, connect to iTunes. When I try to connect to iTunes it says: cannot connect, please put pass code in iPod... Please help!!!!
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps..
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?
Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso -
It seems that all apple products used in my house at times will not connect to our wifi. It's hit and miss. It says I am connected, but when you try to connect to any search engine it does not. I have disconnected and reconnected the power to the dsl provider and to our wifi units. I have rebooted the computers. I have reentered the password. Still no connection. We do not have connectivity issues with our PC products. Anyone have any answers for me?
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
hi can anyone help me with this?
Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
hi, i have to reset an ipad from work which belonged to another employee. It says on the screen that it is disabled and connect to itunes but when i try to connect it says error i need the passcode, can anyone help?
You have to use recovery mode which will totally erase the iPad. Read here.
iPad: Unable to update or restore - Support - Apple -
My ipad is showing it is disabled and asking to connect to itunes but when i try it is telling me to put in a passcode. I have put in a passcode. This is fresh out of the box. What can i do?
Try and force iPad into Recovery Mode:
1. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
2. Connect USB cable to computer, leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad -
so recently i wanted to load my friends music onto my phone because my laptop broke and i had no other way to get my music. i loged out of my itunes so the music could load without any problems. i tryed to so an update on the softwear today and my phone says i need to conncect to itunes, but when i try the only option is to restore it! that would mean all my things on my phone GONE. please help i cant live without a phone for long but i dont want to have to restore it. pleaseee please tell me somone can help.
The problem is your friend's music does not belong to you. It is owned by your friend.
I'm afraid you cannot do what you are trying to do. Restoring the iPhone is what you would have to do.
In the future, put your music on the computer and transfer it to the iPhone, not the other way. -
my iphone is disabled. it prompted me to connect to itunes but when i connected to itunes... it will just say cant detect iphone because it needs to unlocked. how can i unlocked if theres no way to unlock it? pls advise. ty!
Hey aldrichangel!
Here is an article that has a few suggestions for you that will help you unlock your phone:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Take care, and thanks for visiting the Apple Support Communities.
-Braden
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