IPad Stuck in "Please Connect to iTunes" Mode, but is Fully Booted.
So today was like any day, just downloading some apps, and like I often do I decided to restart my ipad before trying out a particularly large app I just got (Epic Citidel). So shut down is normal. I restart it, Apple logo, good, 30 second boot time, good, "Connect to iTunes" message, wait, what? My iPad is displaying the little iTunes icon and a 30-pin dock connector being attached to it, just like when I first got my iPad out of the box. But here's the odd part: iOS is fully Booted. How can I tell? I have a pair of headphones with one of those push-to-talk buttons, which also happened to pause and play music on my iPad. And upon pressing this button in my iPad's current state it does indeed proceed to play and pause music, as if everything were perfectly normal. So this must mean that iOS is fully booted and that there must not be anything majorly wrong hardware wise. I can't make it do much else though. Home button, double home, etc, nothing. The only other UI element that functions is the Shutdown Slider, which acts like normal. I have shutdown and restarted, cold booted, done just about everything, and it won't change.
So, I should just connect the iPad to my MacBook, do what ever it says, and get over it, right?
No, because iTunes says "Please Enter the passcode on your iPad before Syncing may take place" (or something to that effect). But the problem is that the passcode keypad only appeared once, on the very first "limbo" boot, and hasn't since. So I can't very well restore or do anyhting if iTunes won't connect.
Since I know you'll ask: No, I have never jail-broken or used any 3rd party anything on this iPad, it is "clean". It had OS 3.1.2? I don't know, the one right before the most recent (before the PDF fix). It's a 64GB 3G+Wifi Model, only like two months old. I've never had a significant problem with it before.
Hello triflyer. I'm afraid I have lukewarm news. I was finally forced to bring it to the Apple Store (since it wouldn't even recover) and they basically said it's a hardware issue and there was nothing they could reasonably do for it. However, if your iPad is still under warranty (and I don't think any are old enough yet to not be) they'll most probably replace it for free right there at the store. (or at least that's what they did for me) Very painless and quick, just describe the problem to them and let them fiddle with it for a bit.
I only resorted to the Apple Store because it would not restore in Recovery Mode. But if you haven't tried Recovery Mode yet I suggest you do, because that might fix it. Follow these directions:
http://forums.ilounge.com/iphone/232387-instruction-how-force-restore.html
(Warning, this will delete all the data on your iPad that hasn't been synced!)
If you get error 1013 after it's almost done then make a Genius Bar appointment, because that's the same one I got.
I'm sitting here now with my new iPad restoring all of my data and media. It all worked out well in the end, hope yours does too!
Similar Messages
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ipad stuck with a connect to itunes sign but it won't update when connected because it says content is full
You are in Recovery Mode
http://support.apple.com/kb/ht4097 -
my iphone 3g is stuck on the connect to itunes mode and it wont show up on itunes. itunes hasnt even detected it on recovery mode. what do i do i really need my phone.. please help
Please stop altering the fonts, it makes reading postings extremely difficult. If help is desired, making postings difficult to read is not the way to get help.
Put the device in DFU mode (google it), then restore. -
my ipad 3 is stuck in the "connect to itunes" mode. whether i restart or try to restore. when i try to restore itunes gives an error message saying an unknown error occurred (-1). any help.
That error sometimes indicates a hardware problem. See 2nd link below.
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
Cheers, Tom -
So I was updating iPAD and while updating it stopped and gave me a typical error message but with error 4013. It worked fine before and is now stuck in the "connect to itunes mode" recovery mode. I have tried updating and no luck. I have even tried updating in DFU mode and no luck. Anyone git any solutions
Are you following these instructions?
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device. -
My iphone is stuck in the connect to itunes mode after stopping during update of IOS7. When I connect to itunes, I get the prompt that it is not connected to the internet, please help!!!
1)Turn off iPhone – Hold down the Sleep/Wake button for a few seconds until the red slider appears, then slide the red slider. Ignore this step if your iPhone is already off.
2)Press and hold down the Home button for about 10 seconds until a yellow triangle with a text which says Please Connect to iTunes appears.
3)Plug the iPhone into Mac or Windows PC. Release the button if you haven’t.
3)Run and open iTunes if it’s not already opened yet.
4)iTunes will prompt a message that says iTunes has detected an iPhone in recovery mode. Click OK.
You will be taken to the iPhone pane. Then, click on Restore
try this it should factory reset your iphone even if it is stuck in connect to itunes -
i forget my lock screen password, after numerous attempt, my ipad shows the message, ipad stop function, please connect to itunes, what shall i do?
Force iPad into Recovery Mode.
Follow step 1 to 6 closely to recover your iPad.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times -
my niece gave me her old ipod touch 8GB and her passlock code. It is stuck in the "connect to itunes" mode and won't let me even access the slide to unlock. How do I fix??
You will need to Restore it as a New Device...
Restore...
1: Connect the device to your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414 -
I attempted to update my iPhone 4 without realizing that I need to sync it with my laptop. My iPhone 4 is now stuck in the connect to iTunes mode and now I cannot use it. Is there a way to reverse this so I can use my phone because I do not have my computer with me?
Maybe it was hacked before and now through the update it's locked back to the original carrier.
-
please help me!!
I have an iPhone 5, just updated software as per itunes notice. the phone is now stuck in the "connect to itunes" mode on the phone, therefore not even started up completly.#
I am going on holiday in 4 hours and need this ............ thanks iphone for screwing it up again -
HT1766 my phone is stuck in the "connect to itunes" mode. HELP
I went to itunes and synced by phone, Then I tried to upgrade to the 5.0 . It said I didn't have enough memory space, so I tried to restore it, but now the phone is stuck in a mode that shows "connect to itunes" on phone screen.
1)Turn off iPhone – Hold down the Sleep/Wake button for a few seconds until the red slider appears, then slide the red slider. Ignore this step if your iPhone is already off.
2)Press and hold down the Home button for about 10 seconds until a yellow triangle with a text which says Please Connect to iTunes appears.
3)Plug the iPhone into Mac or Windows PC. Release the button if you haven’t.
3)Run and open iTunes if it’s not already opened yet.
4)iTunes will prompt a message that says iTunes has detected an iPhone in recovery mode. Click OK.
You will be taken to the iPhone pane. Then, click on Restore
try this it should factory reset your iphone even if it is stuck in connect to itunes -
I have an iphone 3g that is stuck in connect to itunes mode it keeps coming up with error messege #1015 everytime i try to restore it
Generally a sign that the iPhone was jailbroken or modified to work with
other than the original wireless provider. Terms of Service for this forum
prohibit discussion of jailbroken iPhones.
Google may provide an answer. -
IPhone stuck on "Please Connect to iTunes"
So I attempted the update. Received an error message (I beleive 2003). Now the iPhone itself is stuck on the "Please Connect to iTunes" message with the yellow exclamation point sign. I beleive I'm attempting to reset the iPhone correctly (top button and home button held down).
Even after a reboot I still get the same dialog.
Problem is, after a PC reboot, different USB ports, iTunes can not see the iPhone. Windows sees it, but iTunes does not. I'm confident I could get this thing to work if I can re-apply the update, or even reboot the phone.
Any insight?OK, updated itunes to latest version. It saw the Iphone and said it must be restored, etc. Attempted a restore, and it gave me the dialog that an error occured and that this iPhone cannot be restored. Sheesh.
I'm leaving it plugged in, letting iTunes "do its thing" as you say, however, I think that patience and trust work better with human beings
Edit: Ok, three attempted restorations and three "Iphone could not be restored (Error 1604)" dialogs. Hrmmm...this is troubling.
Please tell me all my contact info isn't lost....
Message was edited by: danny_76 -
Hi, issue quoted above, how can I fix this? I have been using it for revision, so it needs to be fixed urgently.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
Tried to update my iphone 5 to new apple sofware, using window 7 operation system phone is stuck in connect to Itunes. Cant get out or use my iphone
Hello erwerw
Check out the first article to force a restore on your iPhone to get it back up and running again. If you get an error code check it against the second article for further troubleshooting.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Regards,
-Norm G.
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