IPad Syncing issues - what's the deal??

So I decided to download the movie "Heat" on my iPad (first generation) and purchased the movie for about $20. After the download was complete I synced my iPad with my iMac / iTunes library. The movie shows in my iTunes library as a purchased movie so everything is great, right? Well, I then took a look at my iPad and saw that the movie was no longer in the Video section. I thought it was odd but thought it might be a synching issue (for all the money Apple makes you would think they would get these simple things right, but I digress). So I plugged my iPad into my iMac and decided to re-sync my library then this message came up:
"Could not download "Heat" to your iPad. Your Computer is not authorized to play this move. Please do to .... and authorize this computer blah blah blah"
But my computer IS authorized and have authorized and de-authorized it several times just to be sure. So I started reading posts on this board and they said that the iPad can't sync movies in the format "M4V". ***?? Are you telling me that I can download an M4V movie on my iPad but once it leaves the iPad it will never come back and that I'm out of luck? Some forums mentioned renaming the M4V file to MP4. That worked and I was able to synch my movie but are you telling me that there is no solution for this issue?
Dear Apple: I'm starting to dislike your products. Things that use to be so easy have now become cumbersome. I hope that this is not a sign of the company getting "too big" and stops caring.

Contact Lacie since it's their product you are having issues with.

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IPad Syncing issues - what's the deal??

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