IPad Syncing / Update / Restore errors...

I was trying to update my iPad to the new iOS4 Software and it starts the search for the update and after a while the Plug > Earth icon appears. I have the newest version of iTunes and this is the second time it has happened. Last time this happened I brought it to the Apple store because every method I tried to restore it didn't work. The guy @ the store just plugged it into his laptop and boom, it was fixed with all my old info on it in about 2 minutes. Any reason why I try to update the software on my iPad it keeps basically bricking my iPad? Again, I have tried every method out there when it comes to restoring the iPad ... Hold both home+Power ...rinse and repeat, no luck. Any ideas?

#9 is loss of USB connectivity, the other two are security software errors. Sounds like you may have third party security software that is not allowing iTunes to connect.

Similar Messages

  • My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. Help

    My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. HELP.

    Hi there owain11,
    It looks like that particular error may be realted to a hardware issue. Take a look at the article below for more information. 
    Resolve iOS update and restore errors
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
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    Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Confirm that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.
    -Griff W. 

  • HT1430 ipad will not restore - error 4014 not found on website

    ipad will not restore - error 4014 not found on website - will not turn on for hours

    Take a look at this thread. Several solutions are offered.

  • HT201263 while update & restore error 1015

    Hi,
    while update & restore error 1015, please help me in this issue

    1015 error: There are 4 possible causes of this error:
    The activation server truly is unavailable. Rare, usually fixed within minutes.
    Your antivirus or firewall or router's firewall is blocking access to
    gs.apple.com on ports 80 and 443.
    Your iPhone is jailbroken or otherwise hacked.
    The computer you connected to during the restore/update was
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    (Thanks to Lawrence Finch for the wording in
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  • Attempting to restore ipad, recovery starts and then quits with msg saying ipad cannot be restored, error 3014

    attempting to restore ipad, recovery starts and then quits with msg saying ipad cannot be restored, error 3014

    Try the troubleshooting on this page : Error 3194, Error 17, or "This device isn't eligible for the requested build".

  • "Can't connect to iPad Software Update Server" Error. How Can I Fix This?

    I keep getting an error saying, "The iPad cannot be updated at this time because the iPad software update server could not be contacted or in temporarily unavailable.", whenever I try to update to 3.2.2 or restore my iPad. This has been happening for a couple of months now. Can someone please help me!? Apple only addresses this issue for Windows. And have searched all of google and can't find anything.

    Ahha! I have just overcome this problem myself.
    Being a highly tech savvy I immediatly assumed that this was a most complex and difficult problem to overcome. So naturally I started looking at things like port 80 and internet proxy options.
    But alas, it was my anti-virus which caused this error! A most dispicable fiend.
    Solution:
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    Open up the program and its friendly user interface, go to Settings at the top. In the newly opened Settings window go to the left and chose Troubleshoot from the nice little list at the bottom and then in the check box area that has appeared uncheck the Avast defence module. Now hit OK / APPLY.
    Now you may close Avast completely. (Since exitting out only hides it in the background)
    Hit control+alt+delete and open the Task panel.
    Scroll across from programs -> processes,
    Now find the AvastUI.exe or something along those lines and end that process.
    Avast! It is now closed! and you may Restore/Update at will!

  • HT4097 my ipad is not restoring error 3014 occours

    Tried to update my ipad mini  and error -2 occoured and my ipad went into restore mode.After that i tried several times to restore it, but it does not restore and says error3014

    From 2nd link below.
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
        1.    Install the latest version of iTunes.
        2.    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
        3.    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
        4.    Try to restore from another known-good computer and network.
        5.    If the errors persist on another computer, the device may need service.
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

  • Failed to sync update. Error The Microsoft Software License Terms have not been completely downloaded and cannot be accepted.

    SCCM 2012 R2 on Windows Server 2012.  The SUP is unable to sync updates and the wsyncmgr.log shows "Failed to sync update <guid>.  Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted.
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  • IPad update/restore error and itunes no longer recognizes device

    I just updated my iPad to 5  today.  An error occurred during the restore and it is now stuck on the "connect to itunes" screen.  I have followed all the instructions to restart my iPad but now itunes will not recognize it.  When I follow these steps, the connect to itunes screen comes on but itunes does not start on my computer.  When I open itunes, the ipad is not listed as a device.  I've researched a ton of threads and have tried the following with NO success.
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    Unable to update or restore
    http://support.apple.com/kb/ht1808

  • How to resolve this IOS 8.3 update/restore error : RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage

    Yesterday, I encountered failed update from IOS 8.2 to IOS 8.3 on my ipad mini (model:A1455). Have tried several attempts but still getting below error on the time update/recover was almost done, thus, stucking my device on recovery mode
    [18:12:45.0849] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
    [18:12:45.0864] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 0
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    [18:12:46.0785] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 13
    [18:12:46.0878] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 14
    [18:12:46.0956] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 16
    [18:12:47.0050] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 17
    [18:12:47.0128] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 19
    [18:12:47.0206] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 20
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    [18:12:50.0014] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 99
    [18:12:50.0014] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 99
    [18:12:50.0014] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 99
    [18:12:50.0029] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 99
    [18:12:50.0045] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 100
    [18:13:07.0439] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 100
    [18:13:07.0642] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 100
    [18:13:07.0845] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 100
    [18:13:08.0219] <Restore Device <<<<<IMEI>>>>>>0>: operation 19 progress 100
    [18:13:08.0297] amai: AMAuthInstallBasebandHandleUpdaterStatus: commandAccepted: NO
    [18:13:08.0359] device returned CFError with code -1
    [18:13:08.0359] dumping CFError returned by restored:
    [18:13:08.0375] CFError domainXXXXXXXXXXXXXXXXXXXin code:-1 description:failed to update device firmware
    [18:13:08.0375] CFError domainXXXXXXXXXXXXXXXXXXXin code:-1 description:ramrod firmware update failed
    [18:13:08.0375] CFError domainXXXXXXXXXrorDomain code:1004 description:update_baseband: failed to perform next stage
    [18:13:08.0391] CFError domainXXXXXXXXXr code:48 description:Modem returned to download mode
    [18:13:08.0391] Sending acknowledgement that final status was received
    [18:13:11.0011] Restore completed, status:-1
    [18:13:11.0011] Failure Description:
    [18:13:11.0011] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1
    [18:13:11.0011]    Depth:1 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg)
    [18:13:11.0011]       Depth:2 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error -1 - failed to update device firmware)
    [18:13:11.0011]          Depth:3 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error -1 - ramrod firmware update failed)
    [18:13:11.0011]             Depth:4 Error:The operation couldn’t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage)
    [18:13:11.0011]                Depth:5 Error:The operation couldn’t be completed. (BBUpdater error 48 - Modem returned to download mode)

    If it has NEVER been jailbroke, here are some standard repair procedures:
    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, read this.

  • Windows vista, sync and restore errors. I give up.

    I have had continuous problems with my 8gb ipod touch, 2nd gen. I just returned one which I had had for 4 months during which it worked, but then I could not get it to restore and now have a new one and have the same problem. When I first got the new one , it would not sync it had a number of errors such as;
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    I then tried to restore it and have had more errors such as:
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    -The 'ipod' ipod could not be restored, an unknown error occurred (14).
    I have done all the things specified such as:
    -Restarting the computer,
    -Reinstalling Itunes,
    -Using differnt USB ports on the computer,
    -Removing the firewall, Zone Alarm,
    -Removing everything from itunes.
    Is it due to an itunes update possibly around june, that I have started experiencing problems.
    Will I be able to fix it?
    Any help would be appreciated, otherwise I shall return it and not bother with an ipod again.
    Many Thanks

    I have exactly the same problem with my 8gb ipod touch 2nd gen and have tried everything you have with no success (see http://discussions.info.apple.com/thread.jspa?threadID=2531624&tstart=0)
    It's definitely due to the itunes 9.2 update in June. I get the same itunes restore and sync errors you have on Windows Vista and Windows 7. It only starts restoring and syncing properly on Windows XP. I've tried downgrading to an itunes version that worked for me on Vista before, but Apple have updated the ipod touch firmware so that its not supported anymore by the earlier versions of itunes.
    Apple phone support is a waste of time. They want to charge me £25 before they are interested in helping as they say my ipod is out of warranty - but its not the ipod that's broken, its the poorly written ITUNES, so why shouldn't I get free support for itunes even though my IPOD, which is perfectly fine, is out of warranty?!
    Truth is, now apple has your money, they don't care...

  • RE: Issues with iPhone 4 sync/charge/restore ERRORS after iOS6 upgrade

    I saw a lot of people through the forum that experienced the exact issue I have and I spent 4 hours trying to resolve it myself with frantic research.
    What helped me get my iPhone back:
    This morning I received the message to upgrade my iphone 4 to the ios6 upgrade through my home internet. I accepted.
    After the download went through my phone directed me to connect to itunes. I complied.
    After connecting to itunes it informed me that my phone was in recovery mode and that I must restore my iphone.
    Yet again, I complied.
    After hitting restore and it going through the restore process, it instructed me of an error and could not complete restore. My computer refused to recognise my phone at all and said that I needed to enter my passcode.
    My phone then continued to tell me to connect to itunes before it then went a step further and began restarting and just had the apple logo and/or loading circle for about 4 hours. No matter how long I held the home and power button on it just kept doing the same thing and to be honest, I was about to throw my phone out the window.
    I researched different tips on here and other forums for hours and pressing all the reset buttons.
    I downloaded itunes on a different computer and followed this tip
    AjaxOfSalamis
    Re: iOS 6 update attempt bricked iPhone 4s 
    19-Sep-2012 12:28 (in response to geoff566)
    This is the proper procedure as per HT1808, Unable to update or restore
    Plug the sync cable into your computer, but leave it disconnected from your iPhone
    Hole the sleep/wake and home buttons down until the phone powers off completely
    Set the phone down on a flat surface and hold the home button down
    While holding the home button down, connect the sync cable to your iPhone
    Continue holding the home button until you see the Sync to iTunes screen (iTunes logo & USB connector)
    If you have iTunes running, you should see the alert box stating the iTunes has detected an iPhone in recovery mode
    After many tries my phone then told me to connect to power as the battery was dead. After resetting it also had the same apple logo and loading screen.
    Finally, itunes recognised my phone and went back into recovery mode. I restored  my iphone with my fingers crossed. It downloaded the new iphone software update as well and before the restore was finished my phone reset once again and displayed an error message. I was infuriated and thought nothing would solve it.
    Once again, I repeated the procedure until recovery mode was deteced and restored my iphone again.
    This time it proceded a little further than before and successfully restored completely to factory settings and my phone finally switched on like it was a brand new phone.
    I then set up my phone and connected it to my laptop and backed it up from there.
    It was A LOT of fiddling around and just luck of repeating the same process over and over but this is what solved the issue that seems to be very common at the moment.
    Any questions you're welcome to ask. I reassure you, I tried EVERY hold down button reset procedure and every time it failed and my computer absolutely was not registering my phone.
    Hope this helps anyone.

    Ajax, i tried the procedure you have given here and it worked first go. Thanks you legend.

  • New update on iPad and updating app error.

    Yesterday I ran the new 7.3 something, no issues.  Today I am trying to update the apps that are required and I keep getting error message .....update error retry or cancel.  I have retried and retried, powered off and retried, deleted one app and tried to reinstall, no luck.... Very frustrating.  Please help!  

    FORCE IPAD INTO RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note:
    1. Data will be lost if you do not have backup
    2. You must follow step 1 to step 4 VERY CLOSELY.

  • IPad sync/back-up error message

    Connecting my iPad to my Mac the sync process starts in iTunes.
    Problem is that all over sudden no backup is been made anymore whilst the syncing of new apps etc. works.
    At the end of the process I am getting the following error message:
    Any idea ?

    hi all,
    i've just now encountered the same problem.
    i've tried deleting the old backup. no go.
    i've tried deleting all the apps i've installed since the last backup. no go.
    i've tried hard resetting the ipad 2. no go.
    i've reset all setting on the ipad. no go.
    i tried backing it up on another mac, same error.
    i tried manually backing up as Demo suggested, same error.
    any other suggestions before i restore to factory settings? i can't restore from last backup, since i now don't have a backup.

  • HT4097 ipad cannot be restored error 3194

    My daughter's ipad has been disabled because she cannot remember her password. When I go to restore it while in recovery mode, it gives me an error saying that it cannot be restored. What do i do now?

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

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