IPad to iPad FaceTime error

Hello,
Ok so my entire family got an ipad 2 for Christmas, we can FaceTime each other at the house but cannot FaceTime our other family members in their houses. They can also FaceTime each other at their house. We can't connect to each other though. I have norton firewall and have opened the required ports and it still doesn't work. Everytime we get a message saying FaceTime failed when trying to connect to my brother and their kids. My brother doesn't have a firewall system so they didn't have to open any ports. This is very frustrating so if you could please help that would be great!

Did you follow this?
http://support.apple.com/kb/ht4245

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HT4061 iPad 2 gets activation errors in FaceTime and messages,plus Facebook app opens and then closes

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Using the battery level meter in this manner is comparable to using your car's fuel gauge to calculate miles per gallon. The only thing that matters is the total amount of operating time from full charge to auto-shutdown.
Use the wall-mount charger that came with the iPad and charge overnight. Do NOT use an iPod/iPhone charger. Do NOT use a computer's USB port. Then, operate it normally until auto shut-down (ignore any low level alerts that may appear). An irony is that doing that test to determine the total operating time is also the procedure necessary to calibrate the battery level meter.
I'm not claiming that you do not have a problem. I am stating, however, that we don't yet know. If the above test does, in fact, indicate a problem, read this.
Also, according to Apple:
Use Your iPad Regularly
For proper reporting of the battery’s state of charge, be sure to go through at least one charge cycle per month (charging the battery to 100% and then completely running it down).
Elsewhere, Apple elaborates and explains that two half-discharges (or four quarter-discharges, etc.) equals one full discharge.

Facetime error on ipad check the phone number u called to make sure its complete

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Hi Friend,
First, Where are you located and what country did you buy your phone? Some countries have restricted facetime, ie middle east, UAE.
Check if you signed in Facetime with your Apple ID and password (Settings>>Facetime).
Check if you have signed iCloud in.
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Go to Contacts app and select the person you want call then tap Facetime.
Change your address for your currently location. If not works, change it for your native country or for United States (yes, some users have posted in foruns that after change the location to U.S. Everything works at a glance).
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Most of times the Facetime calls work calling from your friend's email address instead of mobile number. So try to call your friend both ways (his/her mobile number and his/her email address).
Hope it will be helpful

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Kathryn,
Had the problem also. Found in the forums and it worked for me:
go to settings
go to app store or "store" on my ipad
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Welcome to the Apple Community.
I have seen previous versions mentioned in a pop up message before on iCloud.com, but I'm not really sure at all how it would help, as I couldn't get it to do anything.
The best advice I have at this time is to back up your work on your iOS device by regularly saving it to iTunes, if anything goes wrong you can then either load it into the numbers app again on the device or recover it via iTunes on your computer.
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After you added the new email address, did you select it in Settings>FaceTime>you can be reached by FaceTime at? You have to select that email address and unselect any other email address or phone number in there that is currently being used.

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If I use google it works. If I use Ichat, it works. If I use skype it works.

This sounds like something similar to https://discussions.apple.com/thread/3388112?start=105&tstart=0.
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If you have iOS 7.1 then you must be a developer, so you should be posting in the developer forums : https://devforums.apple.com/index.jspa

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The search bar can be very valuable...........
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2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
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6. Tap "Country/Region."
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8. Select the country/region where you are located.
9. Tap "Done".
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Hello cohenj80,
Thank you for the details about the FaceTime and iMessage activation issue you are experiencing on your iPad 3. I recommend following the steps in this article when you are not able to sign into FaceTime or iMessage on your iPad:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Best,
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Let's try the following document with that one:
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Mrsvgi wrote:
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Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download

IPad to iPad FaceTime error

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