IPad Trouble Shooting

I am kind of new to the iPad 1
I get a message that says I cannot move mail to trash everytime I delete an email yet it does delete?

Try resetting the iPad...
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
If that didn't help, tap Settings > General > Reset > Reset All Settings
You won't lose any data, apps, music, etc from resetting.
Since you are new to the iPad, the online user guide will come in handy > http://manuals.info.apple.com/en_US/ipad_user_guide.pdf

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My computer thinks my iPad is a camera. I've done Apples trouble shooting instructions. No success. When I try to d'load

My computer thinks my iPad is a camera. I've done Apples trouble shooting instructions. No success. When I try to d'load and install iPad Software Update it comes up with an error message when installing, saying the network connection has timed out.
Has anyone any advice?

Your computer thinking your iPad is a camera is a common problem. When I connect my iPad to my computer the computer starts a camera application and wants to download photos from the iPad. To work around this here are two suggestions:
1. Just quit the camera software that starts up and start up iTunes instead.
2. On a Mac what happens when you connect a camera is usually controlled by the Image Capture application. It's in the Application folder on your Mac. Might be in the Utilities folder inside the Applications folder. I'm not sure right now. In any case start up Image Capture and look at the preferences. There should be a choice for running an application when a camera is connected or do nothing. Change it to do nothing and save the preferences then close Image Capture. The next time you connect your iPad (or a camera) no camera or Image Capture software will run. When you do connect a camera you'll have to startup the camera software or Image Capture manually.
On a pc there might be a similar application that controls what software app runs when a camera is connected and the solution is probably similar. Sorry but I don't know much about pcs to help here.
As far as the time out problem when upgrading the iOS software, I've seen quite a few posts on this. It seems that certain firewall software in your Wi-Fi router or Mac and/or virus protection software on your Mac can interfer with the fluid download of the upgrade. The cure is to turn off firewall protection and virus protection during the upgrade process. Turn those back on when you are finished. Once you get to iOS 5 you will be able to perform future upgrades directly from the iPad via Wi-Fi and not have to connect to you computer to upgrade.

My iphone4 will not connect to my network. My iPad and my wife's iPad and iphone4 all connect to my network. I have tried the solutions in Apple trouble shooting site. Still no connection.The "wheel" turns for 2 sec. then stops w/o connecting?

My iphone4 will not connect to my network. My iPad and my wife's iPad and iphone4 all connect to my network. I have tried the solutions in Apple trouble shooting site. I even tried the freezer option. Still no connection.The "wheel" turns for 2 secOne then stops without connecting. Anyine have a solution to this issue?

I have an AT&T contracted iphone 5. Cannot send mms to anyone but other iPhone users. If you search the Internet, you'll see that the problem is everywhere...both the carriers and Apple are actling like the problem belongs to the other, or feigning any knowledge (which is kind of funny since the no MMS thing was in an ios6 beta that was released awhile ago, so I KNOW apple knows about it). No, I'm not running a beta (obviously, I just got my iphone 5). Awesome. Have a great camera on this thing, but cannot send OR receive MMS from anyone other than other iphone users. Gotta love it.

Have done all the trouble shooting connection but my iPad still can not get wifi connection

i have done all the trouble shooting connection but mu iPAd still can not get wifi connection

Hi Jo,
Each router is a little different but here are the basics: login to the router using the administrator account, should have that info from the installer, and then you should find something like security settings, or it may be advanced security. There will be a setting to the effect of limiting access, or it may say allow Mac address authentication, or admit the Mac addresses in the table...if that is switched on, you can just switch it off and that will allow any wireless device to attach. If you want to keep it on, then you have to enter the Mac address for the device you want to use for access. In the case of the iPad, go to Settings > General > About > WiFi Address (another way of saying Mac address). Enter that very long sequence in the router's Mac address acceptance table and that should take care of things.
Using the Mac address does not change any of the email settings, just limits attaching to the router in the first place.
If you are already getting email, you must be attaching already so this should not be an issue. If you are having email issues, such as receive but not send, you may not have the outgoing server set correctly: Settings > Mail > Account > Outgoing server name (usually an SMTP server) and you may have to go to the advanced settings to enter the outgoing password (normally the same as the account/incoming password) and then check to see if SSL is ON or OFF...most common email services say to set to OFF.

HT5824 I changed my notes to sort by title on my mac but after 24 hours it has not reset on my iPhone or iPad. I have done everything the trouble shooter told me to do. Now what?

I have changed my notes to sort by title on my mac but after 24 hours my iphone and ipad have not reset to match my mac. I have tried all the trouble shooting. Now what?

As far as I know, iCloud doesn't sync the sort order.

How can I back up ipad on icloud? Keep getting message "There was a problem completing the back up. Please try again later." I have, many times! The trouble shooting info does not resolve the problem.

How can I back up ipad on icloud? I keep getting the message "There was a problem completing the back up. Please try again later." I have done so MANY times! I've followed the instructions ( I believe!) and the trouble shooting info does not resolve the problem. Can you please help?

I had this exact same problem because the router i had in my house was having interference issues and the speed was too slow to do it.
I would download a speedtest app on your iPad and see how fast your internet is. I think the app is called speedtest in fact.

When I call a iPhone or iPad user on my iMac using FaceTime, the person being call can hear the ring but cannot connect. Does anyone have any trouble shooting advise???

Need help in determing why a person receiving a FaceTime call from me cannot connect? The person receiving a call from me says that they hear my call coming in but when they try to connect nothing happens. If anyone has any trouble shooting advise or why the call receiver cannot connect let me know ASAP. I also have a MacBook Pro with the same FaceTime problem. Help! Help!

Its too bad that your phone is out of warranty because this is most likely a manufacturer fault. You need to take it back to Apple. If it is not a manufacturing fault, then go to any shop that your network owns and talk to them about this problem.

I uploded the new itunes software and now my ipod touch is not getting reconized in my itunes. I went through all the trouble shooting support from apple. But I do have a avast antivirus on my computer i wonder if that is what is holding it up

I uploded the new itunes software and now my ipod touch is not getting reconized in my itunes. I went through all the trouble shooting support from apple. But I do have a avast antivirus on my computer i wonder if that is what is holding it up

Could be since it (security software) is listed as #5 in the following:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

My Ipod Nano 5th generation is not being detected by Widows and Itunes. I have tried everything based on the trouble shooting tips outlined. Has anyone had this situation before? How was it resolved. My Ipod is just out of warrenty

Have done all trouble shooting tech a through Apples and still have not resolved issues on Windows and itunes not detecting my Ipod nano 5th generation device. Tried restoring the device manually using disk mode and still not being detected by the computer. Device is our of warenty as when service repair charges are $125.00 dolars more than I paid for this device. There must be some way to restore the entire device to factor settings without having to be connected to itunes and Windows. I wish I could connect but again device is not being read. I have another Ipod that is 8GB instaed of 16GB and it works fine. The sad thing about this situation is that my 9year old daughter worked hard doing delivering fliers for a long time to save her money to buy this 16 GB 5th generation Nano. Otherwise the Ipod works well but will not syncronize songs as it is not being detected. Maybe this is a result of corrupt files that got onto my daughters Ipod somehow and thus causing it not the be detwected through the USB connection thus as a result not be understoud as a working device through Windows and itunes. If anyone can help me out there including itune techs that would be well appreciated, but for now my daughter is not able to add new or delete any songs on her ipod as well pictures, and everything. Thanks

Try changing the cord. I could NOT get my computer to recognize my iPod 5th Gen until I read somewhere that different apple devices use different cords. I was inadvertently using my iPad cord and that caused my computer to not recognize my ipod.

Trouble-shooting no sound through the right side of Apple earphones with remote...

Hope this story of trouble-shooting this problem helps someone in the future.
For some strange reason, when I listened to a podcast using the Music app through the Apple earphones with remote on my iPhone 4, the right side has no sound. However, when I pull the earphone plug out one notch, I get sound from both sides, but the remote controls no longer work. At that point, I was sure I had a hardware problem, but where it lay-- earphones or iPhone 4, I didn't know.
1. For my first step, I tried the earphones with another iPhone 4, and got the exact same results. That convinced me that it was a problem with the earphones, but then I tried them on our iPad and they worked fine!
2. That ruled out the earphones and got me wondering if both iPhone 4's earphone jacks were flakey or misbehaving. I had read about the old fuzz in the jack problem, so I used an air blower to clean it out, but it made no difference. I still figured that maybe both jacks were stressed in some way, although two of them?
3. Then I read that some people found different apps worked--and even specifically that running Skype could solve things. That didn't work. However, it led me to try various streaming apps (e.g., Portal to the Universe, NPR) and everything was fine-- sound from both sides and remote controls fully functional.
At that point, I was convinced there was something odd going on with the Music app.
4. Finally, it occurred to me to try other podcasts-- and even other episodes of the particular podcast. They all worked fine.
So, it ended up being one particular podcast-- and, while I still do not know why, it means that the earphones, the headphone jack, the iPhones are all in fine shape! Yay!
In any event, the bottom-line is that it's really smart to consider *all* the variables that could be affecting the situation--especially the most obvious ones that you wouldn't even think about it. As it turned out, in my case, I had tested the very same podcast on both iPhones, so no wonder I got the very same results!

I think you're right-- however, I always thought that mono recordings played through both ears--always worked that way on my old stereo system!
This podcast does that, too, but only if one pulls the plug out a bit! That's what's confusing to me. Why does it change from both ears to only one ear depending on far the plug is pushed in? (And especially as it behaves opposite what one would expect-- both ears when not plugged in all the way-- only 1 when fully embedded!)

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

Hi msclaude,
Welcome to the Support Communities! I'm not sure from your post what steps you have tried, but it sounds like you may need to use recovery mode to address the issue with your unresponsive iPod touch.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
If you can't update or restore your iPhone, iPad, or iPod touch
You can put your iOS device into recovery mode, then restore it using iTunes.
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
I hope this information helps ....
- Judy

I have put Ipod in restore mode and about 1/2 way through download it goes back to message "disabled type in passcode" ?? I have turned off all security and all trouble shooting ideas, any suggestions?? besides paying $$$$ to apple tech support

I have put Ipod in restore mode and about 1/2 way through download it goes back to message "disabled type in passcode" ?? I have turned off all security and tried all trouble shooting ideas, any suggestions?? besides paying $$$$ to apple tech support

What appears to be happensin is that before the actual download finishes/restore starts. the recovery mode is timing out. I would do a manual download using the instructions here:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Then place the iPod in Recovery mode and restore using the instructions in the link.

TS1702 I keep getting errors and i have tried all trouble shoot options.

I keep getting error 0xE8000041 and i have tried all trouble shooting options on my ipod touch 2nd gen running ios 4.2.1

iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

Apple Trouble Shooting Guide TS3304

Apple has posted a new Trouble Shooting Guide addressing the WiFi problems that some iPad users have been having. See http://support.apple.com/kb/TS3304?viewlocale=en_US
There are work arounds in the TS, some of which have been suggested in these forums. There is promise of a S/W update to address these problems.

When connecting to a "hotspot" be it public or inside a business, you have only 2 options provided by this TS. Either renew IP or turn off "auto" screen brightness. Flimsy at best.
I predict with the next software update those like me who have yet to connect to wifi at a hotel, coffee shop or fast food joint will continue to be wifi-less. Meaning I think it's a hardware problem. The good news is you can spin the referb roulette wheel by trading in your factory fresh model for one that's been assembled, disassembled and reassembled.
Hope I'm wrong because I would like to use this device away from home and I don't want a referb. Went through several of those dogs with the iPhone. My advice, wait until the update or at least 3 months to get the dogs out of the system. Jaded.
Message was edited by: jbhmacpro

My new 4S iphone is not showing in itunes and have followed all trouble shooting tips???

My new 4S iphone is not showing in itunes and have followed all trouble shooting tips. It does show in iphoto and wants to download photos. Any suggestions???

I've tried a lot of the stuff mentioned at that link and elsewhere, modifying host files etc. trying to downgrade my iPhone 4 back to 5.1.1 no luck , apple has locked up 5.1.1 for my phone and iPad . one post said I'm "stuck with iOS 6" darn I should have been more careful. I have the 5.1.1 Ispw on my MacBook its a permissions thing I don't understand. I'll post when I find a way around it and I will . iOS 6 took away most of my AirPlay functionality . to hek with iPhone 5 I'm starting to look at android. big bummer apple

IPad Trouble Shooting

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