Ipad update failed

Hi,
I've just bought an iPad2. When I connect it to iTunes I synchronized the apps and some photos, then I decided to update the software. The update, after 3 hours with the progress bar frozen, failed. Now I'm trying to restore the software with no luck, always fails when iTunes is preparing the iPad for the restore, with the error 1611.
This is the log I get:
2011-07-31 13:43:04.438 [5408:db0]: restore library built Feb  7 2011 at 06:28:58
2011-07-31 13:43:04.438 [5408:db0]: iTunes: iTunes 10.4.0.80
2011-07-31 13:43:04.438 [5408:db0]: iTunes: Software payload version: 8L1
2011-07-31 13:43:33.180 [5408:728]: iTunes: Specifying UOI boot image
2011-07-31 13:43:33.180 [5408:728]: *** UUID CC6B7744-C223-E744-899D-A363F7101DFF ***
2011-07-31 13:43:33.180 [5408:728]: requested restore behavior: Erase
2011-07-31 13:43:33.187 [5408:728]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\iTuner\AppData\Local\Temp\Per3A03.tmp\amai\debug\tss-request.plist
2011-07-31 13:43:34.286 [5408:728]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-07-31 13:43:35.141 [5408:728]: amai: AMAuthInstallRequestSendSync: received tss response (server version: 2.0.0)
2011-07-31 13:43:35.142 [5408:728]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\iTuner\AppData\Local\Temp\Per3A03.tmp\amai\debug\tss-response.plist
2011-07-31 13:43:35.953 [5408:f04]: iBoot build-version = iBoot-1072.61
2011-07-31 13:43:35.954 [5408:f04]: iBoot build-style = RELEASE
2011-07-31 13:43:35.954 [5408:f04]: AMDeviceIoControl: GetOverlappedResult failed
2011-07-31 13:43:35.954 [5408:f04]: AMDeviceIoControl: pipe stall
2011-07-31 13:43:35.954 [5408:f04]: USBControlTransfer: error 31, usbd status c0000004
2011-07-31 13:43:35.954 [5408:f04]: command device request for 'getenv radio-error' failed: 2008
2011-07-31 13:43:35.954 [5408:f04]: radio-error not set
2011-07-31 13:43:35.955 [5408:f04]: unable to open device_map.txt: No such file or directory
2011-07-31 13:43:35.956 [5408:f04]: <Recovery Mode Device 0323A8E8>: production fused device
2011-07-31 13:43:35.956 [5408:f04]: interface has 1 endpoints, file pipe = 1
2011-07-31 13:43:35.957 [5408:f04]: <Recovery Mode Device 0323A8E8>: operation 4 progress -1
2011-07-31 13:43:35.974 [5408:f04]: bootstrapping restore with iBEC
2011-07-31 13:43:35.982 [5408:f04]: <Recovery Mode Device 0323A8E8>: operation 31 progress -1
2011-07-31 13:43:36.982 [5408:f04]: <Recovery Mode Device 0323A8E8>: Recovery mode succeeded
2011-07-31 13:43:37.192 [5408:1738]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a53bbac
2011-07-31 13:43:37.193 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d5758, notify: 2, connected: 1
2011-07-31 13:43:37.193 [5408:1738]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a53bbac, inst: 0x84d5758
2011-07-31 13:43:37.193 [5408:1738]:                                IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a53bbac, inst: 0x84d5758
2011-07-31 13:43:37.210 [5408:1738]: _AMRecoveryModeDeviceFinalize: 0323A8E8
2011-07-31 13:43:37.216 [5408:1738]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a53bbac
2011-07-31 13:43:37.217 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d5758, notify: 2, connected: 0
2011-07-31 13:43:45.781 [5408:1738]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#6dacb52c
2011-07-31 13:43:45.781 [5408:1738]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#6dacb52c
2011-07-31 13:43:45.819 [5408:1738]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-07-31 13:43:45.828 [5408:1738]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#6dacb52c, inst: 0x84d58e8
2011-07-31 13:43:45.828 [5408:1738]: WinAMRestore::AddAppleDeviceToDeviceList, new device
2011-07-31 13:43:45.828 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d5758, notify: 2, connected: 0
2011-07-31 13:43:45.828 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d58e8, notify: 1, connected: 0
2011-07-31 13:43:45.828 [5408:1738]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 1
2011-07-31 13:43:45.828 [5408:1738]: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification
2011-07-31 13:43:45.866 [5408:1738]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#6dacb52c
2011-07-31 13:43:45.866 [5408:1738]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#6dacb52c
2011-07-31 13:43:45.899 [5408:1738]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-07-31 13:43:45.906 [5408:1738]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
2011-07-31 13:43:45.906 [5408:1738]: AppleDevice::SetDeviceID: AMD_INTERFACE_DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#6dacb52c, inst: 0x84d58e8
2011-07-31 13:43:45.906 [5408:1738]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#6dacb52c, inst: 0x84d58e8
2011-07-31 13:43:45.906 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d5758, notify: 2, connected: 0
2011-07-31 13:43:45.906 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d58e8, notify: 1, connected: 1
2011-07-31 13:43:45.906 [5408:1738]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
2011-07-31 13:43:45.906 [5408:1738]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#6dacb52c, inst: 0x84d58e8
2011-07-31 13:43:45.906 [5408:1738]:                             IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#6dacb52c, inst: 0x84d58e8
2011-07-31 13:43:45.929 [5408:db0]: device software does not support nonce generation
2011-07-31 13:43:45.929 [5408:db0]: device software does not support nonce generation
2011-07-31 13:43:45.929 [5408:db0]: iTunes: SCEP 17
2011-07-31 13:43:45.996 [5408:7e8]: iBoot build-version = iBoot-1072.61
2011-07-31 13:43:45.997 [5408:7e8]: iBoot build-style = RELEASE
2011-07-31 13:43:45.997 [5408:7e8]: AMDeviceIoControl: GetOverlappedResult failed
2011-07-31 13:43:45.997 [5408:7e8]: AMDeviceIoControl: pipe stall
2011-07-31 13:43:45.997 [5408:7e8]: USBControlTransfer: error 31, usbd status c0000004
2011-07-31 13:43:45.997 [5408:7e8]: command device request for 'getenv radio-error' failed: 2008
2011-07-31 13:43:45.997 [5408:7e8]: radio-error not set
2011-07-31 13:43:45.997 [5408:7e8]: <Recovery Mode Device 0323A8E8>: operation 44 progress -1
2011-07-31 13:43:45.997 [5408:7e8]: requested restore behavior: Erase
2011-07-31 13:43:45.999 [5408:7e8]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
2011-07-31 13:43:46.000 [5408:7e8]: unable to open device_map.txt: No such file or directory
2011-07-31 13:43:46.000 [5408:7e8]: <Recovery Mode Device 0323A8E8>: production fused device
2011-07-31 13:43:46.001 [5408:7e8]: interface has 1 endpoints, file pipe = 1
2011-07-31 13:43:46.001 [5408:7e8]: <Recovery Mode Device 0323A8E8>: operation 4 progress -1
2011-07-31 13:43:46.018 [5408:7e8]: <Recovery Mode Device 0323A8E8>: operation 42 progress -1
2011-07-31 13:43:47.052 [5408:7e8]: <Recovery Mode Device 0323A8E8>: operation 5 progress -1
2011-07-31 13:43:47.855 [5408:7e8]: AMDeviceIoControl: GetOverlappedResult failed
2011-07-31 13:43:47.855 [5408:7e8]: AMDeviceIoControl: pipe stall
2011-07-31 13:43:47.855 [5408:7e8]: USBControlTransfer: error 31, usbd status c0000004
2011-07-31 13:43:47.855 [5408:7e8]: command device request for 'getenv ramdisk-delay' failed: 2008
2011-07-31 13:43:50.507 [5408:7e8]: <Recovery Mode Device 0323A8E8>: operation 6 progress -1
2011-07-31 13:43:51.518 [5408:7e8]: <Recovery Mode Device 0323A8E8>: operation 7 progress -1
2011-07-31 13:43:51.732 [5408:7e8]: <Recovery Mode Device 0323A8E8>: operation 8 progress -1
2011-07-31 13:43:51.733 [5408:7e8]: <Recovery Mode Device 0323A8E8>: operation 9 progress -1
2011-07-31 13:43:51.733 [5408:7e8]: <Recovery Mode Device 0323A8E8>: Recovery mode succeeded
2011-07-31 13:43:53.831 [5408:1738]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#6dacb52c
2011-07-31 13:43:53.832 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d5758, notify: 2, connected: 0
2011-07-31 13:43:53.833 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d58e8, notify: 2, connected: 1
2011-07-31 13:43:53.833 [5408:1738]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#6dacb52c, inst: 0x84d58e8
2011-07-31 13:43:53.833 [5408:1738]:                                IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#6dacb52c, inst: 0x84d58e8
2011-07-31 13:43:53.853 [5408:1738]: _AMRecoveryModeDeviceFinalize: 0323A8E8
2011-07-31 13:43:53.860 [5408:1738]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#6dacb52c
2011-07-31 13:43:53.861 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d5758, notify: 2, connected: 0
2011-07-31 13:43:53.861 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d58e8, notify: 2, connected: 0
2011-07-31 13:46:03.266 [5408:1738]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a53bbac
2011-07-31 13:46:03.266 [5408:1738]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a53bbac
2011-07-31 13:46:03.312 [5408:1738]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-07-31 13:46:03.324 [5408:1738]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-07-31 13:46:03.324 [5408:1738]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a53bbac, inst: 0x84d5758
2011-07-31 13:46:03.324 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d5758, notify: 1, connected: 0
2011-07-31 13:46:03.324 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d58e8, notify: 2, connected: 0
2011-07-31 13:46:03.324 [5408:1738]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 1
2011-07-31 13:46:03.324 [5408:1738]: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification
2011-07-31 13:46:03.376 [5408:1738]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a53bbac
2011-07-31 13:46:03.376 [5408:1738]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a53bbac
2011-07-31 13:46:03.416 [5408:1738]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-07-31 13:46:03.425 [5408:1738]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
2011-07-31 13:46:03.425 [5408:1738]: AppleDevice::SetDeviceID: AMD_INTERFACE_DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a53bbac, inst: 0x84d5758
2011-07-31 13:46:03.425 [5408:1738]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a53bbac, inst: 0x84d5758
2011-07-31 13:46:03.425 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d5758, notify: 1, connected: 1
2011-07-31 13:46:03.425 [5408:1738]: WinAMRestore::ProcessDevNodesChanges: device: 0x084d58e8, notify: 2, connected: 0
2011-07-31 13:46:03.425 [5408:1738]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
2011-07-31 13:46:03.425 [5408:1738]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a53bbac, inst: 0x84d5758
2011-07-31 13:46:03.425 [5408:1738]:                             IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a53bbac, inst: 0x84d5758
2011-07-31 13:46:03.429 [5408:db0]: device software does not support nonce generation
2011-07-31 13:46:03.429 [5408:db0]: device software does not support nonce generation
2011-07-31 13:46:03.429 [5408:db0]: iTunes: SCEP 16
2011-07-31 13:46:03.560 [5408:db0]: iTunes: Restore error 1611
I've reinstalled iTunes with a new Windows user, checked that the Apple Mobile Device USB Driver is OK, tried disabling the firewall and antivirus...Still fails. Any help would be appreciated, thank you!

Why in the world did you buy an iPad in the first place. You seem like the kind of person that bleeds MS anything and everything. There is nothing wrong with that at all if thats what you want but maybe you should have stuck with a device that you are comfortable with - an Android tablet of some kind. The market is flooded with them now.
You are right about one thing - nobody jumped in to offer help. I am one of those "Mac geeks" and I admit that I know next to nothing about the Windows OS. I have used PC's for my own needs on a few occasions and I had to learn how to use a PC so I could help my daughter learn to use it for cyber school several years ago. Macs were not available nor was the software that the school used supported on the Mac. For me - that experience was like having my gums scraped - having to use a buggy, slower than molasses, wait until every garbage piece of security software has a chance to load - and then wait a little longer to be sure - and then have to wait for heaven knows what other crap had a chance to load before I could use the thing. I may be bloody clueless - but after the few instances where I was forced to navigate the wild, wacky, wonderful world of Windows, and after the three years of having to have one in the house for my daughters school work - I would still opt for a Mac any day.
Another point I would like to make and I have made this point more than a few times on this support site when a Windows user went on an anti Apple rant .... I didn't see any Windows users jumping into this thread to offer their expertise. I see that there were 72 views - but no support from other Windows users. I admit my ignorance of the whole Windows OS so I prefer to only direct Windows users to the appropriate support articles if I can find one.
Finally, I was not one of the "fools who signed off" on the update either - but I've update three iDevices - all successfully - and all is going fine for me. But - I am using a Mac.

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    I bought an iPad 4 for a relative about six months ago.  It came with iOS 5.1.1, which was kind of outdated at the time... but that wasn't a big issue since they only wanted to play a few games.  Now I'm trying to repurpose it, and for its new purpose I need the iOS to be up to date.
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    When I plug the iPad into a Windows 7 laptop running iTunes (ensuring that it is directly plugged into the laptop's USB port, and that both iTunes and Windows are fully updated), it shows the device as running iOS 5.1.1., enabling the "update" button.  Clicking the update button downloads for about 15 minutes.  When the download completes, it displays the same error dialog as the MacBook.
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    no - there is no upgrade available for the version one iPad past IOS 5
    LN

  • My ipad has failed to update software

    my ipad has failed to update software?

    The operating system or what software? Please provide as much detail as possible so that we can help you.

  • Ios7 software update failed on ipad, any ideas how to fix?

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    Are you trying to update via wifi, or connected to your computer?
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    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If you can’t update or restore your iOS device
    http://support.apple.com/kb/ht1808
     Cheers, Tom

  • Ios 8 update failed (ipad air)

    After getting the popup message today, I was updating my ipad air from the latest version of iOS7 to iOS 8 like a good ipad user and my update failed, now I have to do a restore And I have no idea why it failed either.
    the exact thing happened when I updated to iOS7 a while back.  Thankfully, this time I was smart enough to snap a backup before agreeing to complete the update, but now its gonna take over 4 hours to restore (wow - long time). Why is it that these major updates keep failing? Don't you guys test these updates before releasing them. Its a shame, Mac products used to be much more reliable with updates, now its a pretty sure thing that updating will fail for me.

    after 4 hours of restoring time, this stupid icloud crap deleted all my data, all my music, movies, magazines, books, etc....this is THE WORST UPGRADE IN APPLE'S HISTORY!

  • HT2513 My iCalendar wont open after a OS 10.8.2 update failed to install.

    I noticed there was an update for OS10.8.2 so I ran it. The computer needed a restart so I did it but aftwerwards it gave me an error message saying update failed. I restarted and it loaded the OX but the update didnt load and the iMac no longer shows an update needed. Current version is OS10.8.1 and now my iCal wont load and keeps giving me an error message telling me to reinstall with compatiable OSX. OK, now what?

    When I go to iTunes and select my iPhone, then Photos, it gives me the option to sync photos from my Mac to my iPhone but not the other way around.
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    See: Ways of sharing: With other apps,Save photos to your computer using iTunes
    If you do not have iPhone installed, use either the PhotoStream or connect the device directly to your Mac to an USB port and and import from the device. This way you can import all photos that are in the camera roll on the device.
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    But what do you want to do? Sync photos back, or backup your iPhone?
    To sync photos back, you use "import", either in iPhoto on your Mac or "ImageCapture", but to back up the iPhone, you use iTunes. But backing up the device will not allow you to access the photos on your mac, see: iTunes 10 for Mac: Back up your iPod touch, iPhone, or iPad
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  • Still getting "Software Update Failed" when attempting to download iOS 7 on iPhone 4S.

    I've tried countless times now to download iOS 7 on my 4S which is currently running iOS 6.1.3. It downloads completely then in the "Preparing Update..." stage it gives me an error box saying "Software Update Failed. An error occurred downloading iOS 7.0." The same thing happens every time, I've rebooted and reset my pone several times as well as logging in an out of my Apple ID all with no success. It's not like it takes an unusual amount of time downloading or anything, and once it finishes downloading it shows less storage in the "About" section in "Settings" but goes back to where it was once it gives the error message. Just a note, I was able to download iOS 7 on my iPad 3 the day the software was released without a long waiting period or any hassle. I appreciate any input. Thank you.

    Thanks for the response. I have 16.5 GB of available space at the moment. I've tried it connected to a wall charger and connected to my wifi, my schools wifi, and my gyms wifi all with no success. I have not tried it from iTunes but after posting this question a few suggestioned discussions came up, one of which recommended backing up to iCloud or iTune and then performing a complete restore. I'm in the process of doing that now, whether it works or doesn't work I will get back to either way. Thanks again.

  • When trying to download the IOS 7.1.1 update I continue to get a message that the update failed?  Please advise!

    When trying to download the ISO 7.1.1 update, my iPad goes through the downloading  process and then goes to the preparing mode and after a while returns a message that the "Software Update Failed, an error occurred downloading IOS 7.1.1 ."  Any suggestions?

    Make sure anti-virus and other security software is disabled.
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
    all of this from
    iTunes: Specific update-and-restore error messages and advanced troubleshooting

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