IPad will display scanned PDFs but they are miscolored and streaked

I am supporting some judges who use iPads to access scanned documents via email on a regular basis.
Yesterday, one judge created a ticket claiming that he can still open scanned documents/attachments via iBooks and PDF reader etc...but when he opens them, the documents have horizontal bands of gray and/or colors appearing here and there in the display.
When he opens the documents on his PC (with Adobe, etc), they display perfectly - none of the errors appear the way they did on the iPad.
He claims that this feature used to work fine with no problems on his iPad, but "something seemed to change" recently.
Is anything I can do to help him, or is this a question for the Genius bar?

This is honestly a WAG but here are some standard repair procedures:
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, if you have IOS-7, read this.

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IPad will display scanned PDFs but they are miscolored and streaked

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