Ipad will not complete synch in itunes

My iPad (4th gen) will not complete synch in iTunes. It just hangs on the last synch step. Using iOS 8.0.2 and iTunes 11.4 on MacBook Pro with OS X 10.9.5. Would appreciate any recommendations.

When I scroll down and view my AppleID (which I was already logged in) it makes me login again, I do and it says I can't access the iTunes store and that I can only do that in the Portugeuse store, then it wants to redirect me to that store.
Apparently someone set up this Apple ID to only work for Portugal, which is driving us crazy.  I cam easily create her another AID to work in the US, but I don't know if this will then conflict with her iCloud storage, which is the "portuguese" one (LOL!)
She has numerous devices (2 iPhones, 1 Airbook, 1 iPad) all in a big mess of a jumble.  I'm hoping to make these be able to sync contacts, photos, calendar, music, etc.
Her email is gmail so I can use IMAP for that.
I am now able to swipe across the store - thanks!
Is there a setting in iPad that controls how your scroll/swipe sensitivity to touch is? or is it standard.  It seems pretty sensitve (if you accidently touch anything you launch it, etc)

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