Ipad without pre-installed iTunes App to Access the iTunes Store.

My Ipad did not came with pre-installed  iTunes App to Access the iTunes Store.  I told my parents and they did not now what to do.  So I waited and when I call you for help the prson on the phone told me that my phone free service had expired. I have many itunes gift card and I am not able to use them or download music form itunes because of a mistake someone make when they built my i pad.  Please help me because it came like this New in box, and this is not my fault or mistake.  Thank you !!

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