Ipad wont restore keep getting error code 1

i have tried to update my software o my iPad and my screen says to connect to iTunes, in iTunes it will not restore. i keep getting could not restore unknown error occurred(1)
the software is up to date on my mac

Error 1 sometimes indicates a hardware problem. See link below.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
iPad Stuck in Recovery Mode after Update
http://www.transfer-iphone-recovery.com/ipad-stuck-in-recovery-mode-after-update .html
iOS: Apple logo with progress bar after updating or restoring from backup
http://support.apple.com/kb/TS3681
 Cheers, Tom

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    Take a look at this link, http://support.apple.com/kb/ts3694

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    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    http://support.apple.com/kb/TS3125

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    Take a look at this Apple doc -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
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    I have an article that can help you troubleshoot this issue:
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    http://support.apple.com/kb/ts3694
    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
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    Thanks for being a part of the Apple Support Communities!
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  • TS3694 hi i keep getting error code 21 and cant restore my iphone

    hi i keep getting error code 21 and cant restore my iphone

    https://discussions.apple.com/message/23100453#23100453
    more hits from the search
    https://www.google.dk/search?q=restore+itphone+error+16&oq=restore+itphone+error +16&aqs=chrome..69i57j0l5.11485j0j7&sourceid=chrome&espv=210&es_sm=93&ie=UTF-8

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