IPad2 cannot sync w/ MacBook Pro 10.9.4

my iPad2 cannot sync with my new MacBook Pro. The iPad appears under "devices" and starts to sync but then stops, "pings" & error message alert appears: cannot sync device because device cannot be found.
is there a remedy? Please advise.
Thank you so much.
warmly,
shannon

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

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