IPad2 connects at home, not at work

OK, this is a strange one. We have several users, both Mac and PC using iPad2's as part of our testing before we make them available for anyone to use. One user is having issues when she tries to sync at work. When she takes her work laptop home and connects the iPad, it syncs correctly, but when she has the laptop and iPad at work, Windows identifies the iPad as a still camera and iTunes says the sync fails. So far, nobody else is having the issue, and her PC and iPad are set up the same as the others. Any info that anyone needs, I'll gladly give. Thanks in advance.

Hi vamplover5107,
It seems you would like more information about the Home Sharing features in iTunes. Home Sharing is only used for home networks. For example, sharing your library across multiple Apple devices on your home wi-fi network. To access your full library remotely you may want to consider subscribing to iTunes Match. I've included links to both features for you to learn more:
Learn more about Home Sharing - Apple Support
Home Sharing in iTunes lets you share your iTunes media libraries between up to five computers in your household and play your iTunes content on your iOS devices and Apple TV (2nd generation or later).
Subscribe to iTunes Match - Apple Support
iTunes Match stores all of your music in iCloud, even songs you’ve imported from other sources such as CDs, and gives you access to it from all of your devices, at any time. iTunes Match is an annual subscription.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D

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    ~~~~~~~~~~~~~~~
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    ~~~~~~~~~~~~~~~~~~~~~~~
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    ~~~~~~~~~~~~~~~
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    ~~~~~~~~~~~~~~~~~~~~~~~~~
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    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • TS1398 3GS IPhone will not recognize a Wi-Fi connection at home or work.  We have tried turning it on/off as well as turning airplane mode to on while turning it off then back on again.  My 3GS IPhone is working fine with our router at home.  Thanks

    My husband's 3GS IPhone will not recognize a Wi-Fi connection at home or work.  We have tried turning it on/off as well as turning airplane mode to on while turning it off then back on again.  My 3GS IPhone is working fine with our router at home.  Please advise what our next step should be.  Thank you for taking the time to read this post!!

    Just to double check you tried eveyrthing take a look at this link http://support.apple.com/kb/TS1398 .
    Can also try powering off the home router, then the phone, and then power up the router wait for the signal and then power up the phone and see if he can connect.

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