IPad2 screen not responding, doing factory reset, but....

My iPad2 was not responding to touch. I tried to 'reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.'. That did not work. Next step: Tried to do a factory reset by hooking it up to my Windows laptop using Itunes. Unfortunately, it needed me to answer questions using the iPad2 ..... which is not responding to touch. So I guess I now have a friendly iPad2 that is dedicated to greeting me in 6 different languages.
Any suggestions would be most welcome.
Thanks.

Hi melindamay,
Thanks for visiting Apple Support Communities.
It sounds like your iPad 2 is not responding to touch, and you've already tried resetting it and restoring with iTunes.
If you're not able to restore the iPad using iTunes, you may want to try restoring the device while it is in recovery mode:
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
You can find these steps here:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Additionally, the support article If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch suggests contacting Apple or an Authorized Service Provider if your touchscreen is unresponsive and the device can't be restored:
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
Best Regards,
Jeremy

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- Jagan Aiyappa.
(Dublin)
<Email Edited By Host>

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