IPCC 20999 Error while dailing out from CTIOS

We are getting the following error while dailing out from the CTIOS softphone dail pad(Happening for one agent though). We are on Callmanger 6X and CTIOS 7.2X. Please see the sceenprint attached for the error message. Appreciate any help on this.

Aman,
I worked with Sean to resolve this issue today.
As Sean had stated, this particular agent had received a new physical phone because the original had failed. When the Service Desk created this new phone, they copied the old, changed the MAC, and saved the new phone. When this happened, the same DN's we're then assigned to two physical phones. Well... ICM doesn't like this too much at all.
1. I removed the old phone from being associated with the PG User account. It was still associated even though not in use.
2. I unasssigned all DN's from the old phone.
I believe it's the second piece that was causing the issue. 1 DN, 2 phones doesn't work to well! ;-)

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