IPCC 3.5: Agent unable to login

Question

I have a user getting this error message:
Cisco Agent Desktop
The agent ID is invalid
He is setup in call manager. His AD username is associated to his phone. His phone is associated to the rmjtapi user. He is setup as both a supervisor and an agent in IPCC. He can successfully launch his Supervisor Desktop. I've gone so far as to completely delete and rebuild his phone and re-register it. He still gets the same error. Any suggestions?

Answer 1

To resolve this issue, choose from one of these options:
Share the Program Files\Cisco\Desktop_Config\Desktop folder on the CRS server and provide sufficient rights for the agent. This enables the Cisco Agent Desktop to automatically update the JTAPI client with the correct version when it attempts to log in.
Manually copy the JTAPI client from the CRS server Program Files\Cisco\Desktop_Config\Desktop\Agentins\JTAPI\jtapi.jar and overwrite it onto the agent desktop Program Files\Cisco\Desktop\bin\CiscoJTAPIClient\Lib\jtapi.jar.
Run this Java Update utility on the CRS server: Start > Programs > CRA Admin > JTAPI Update utility. Whenever a client logs in, this verifies and updates the JTAPI.
Try:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_troubleshooting_guide_chapter09186a0080193f35.html#1061100