IPCC Outbound in "Not Ready"

Could someone tell me if IPCC Express agents can make outbound callbacks while in "Not Ready" state, and if so, which agent state the time would accumulate in.
Thanks,
Jon

No, agents should be in Ready state. Outbound is attached to queue.
All information you can find in Admin Guide (chapter 14) http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/maintenance/admin/crs501ag.pdf
regards,
PK

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IPCC - Missed Call Agent not ready

Hello
We have three departments using our IPCC Server. One has recently complained about missing a call and their phone gets put in Not Ready State.
I found this post:
Go to the SubsystemRMCM.properties file under c:\program files\wfavvid folder. Verify the following setting. Line: agentUnavailRNA=true
If it is false you will need to change it to True and restart the engine.
Can you tell me if this is correct? If I change it to false/true will this stop the phones from switching thier state only on a missed call?
Secondly, if this is the fix, I'm assuming this change is for the entire server and not the individual Que. Can I change it just for the phones who connect to the specific Que?
Thanks
Ash

Hello again
So we are thinking more about implementing the above solution. I do have a couple of questions/concerns if we do the implementation:
1. If there is only 1 agent logged in and available, the call will be released to the agent, the agent then misses the call, the call goes back to the Que, the Que checks for available agents and sees this agent is still ready and releases the call again. This would mean the agents phone will continuously ring until he answers it correct? The call will never remain in the Que?
2. Is there a way to set up the que so that all calls remain in the que until the agent decides to pick up the call? I found this doc:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c82ea.shtml
and was wondering about Figure 3. If I set the connect radio button to NO. Then I need to create the seperate Trigger Contact. However the "Selected" parameter is not found in IPCC 4.03 build 080. This document is for IPCC 3.
I'm not even sure if changing the Connect radio button is what I'm looking for?
Thanks
Ash

Cisco Agents goes to Not ready state

Hi,
I have use IPCC ver:4.0(5) SR01ES09_Build095.
We have encountered that our cisco agents automatically change state and it will goes from log-in state to Not ready state.
what was the solution where i have to check the logs.
regards
Salman

Hi Salman-ahmad,
This could be the way you have your agents or CSQ configured, you can configure IPCC to have them to automatically goto Not ready or stay in ready. Have you check your system parameter's?
Under RMCM Subsystem, click the resource link on the left hand side,
there is a "automatically Available" radio box you need to select.
Otherwise you maybe hitting this bug.... Are these your symptom's?
CSCsf11662 Bug Details
Agent goes to Not Ready after making Outbound call from Ready state
Symptom:
Agent makes outbound call from ICD extension (to a non-ICD extension), when
the agent finishes the call, they go into Not Ready state when they expect
to be returned to Ready state.
Conditions:
- Cisco Customer Response Solutions (CRS) 4.0(3)
- Agent makes outbound call from ICd extension whilst in Work state (after just finishing an incoming ICD call).
- Agent places the outbound call on Hold at some stage during the call.
Workaround:
If the above scenario occurs, Agent needs to manually change to Ready state.
HTH, Please rate if so
Regards,
Justin

Agents in not ready state too long drops calls.

Using CRS 4.0(3) with agent desktop.
Issue is that when agents go to lunch they go into the not-ready state until they come back from lunch. Upon coming back from lunch, they proceed to go ready and then they start dropping calls as they come into the que.
If you log out completely and close the application when you leave for lunch versus going not ready for an extended period of time the issue does not appear when you log back in.
Any ideas?

Update on this. I looked at the control center and saw that my server was in partial service. I verified the service was the JTAPI subsystem.
I ran the JTAPI update client tool from this link
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c8316.shtml
and saw the version of JTAPI between the CCM and the IPCC server were off. I updated both IPCC servers to the same version of call manager and will now hold to do some testing.

Agent is not ready but appearing ready in cisco agent desktop

Hi All,
We are facing issue in IPCC Enterprise 7.2.5, as agent is showing in ready state while he is in not ready state by generating webview "Agent not ready and Agent trace level reports.
Did any one face this issue earlier?It seems a bug.
Please see the attachment for further details.
Regards,
Muhammad Atif Butt

Thoughts please

Not Ready Agents Receive Internal Cals

Hi
just wondering about something. I have agents logged in but they are not in a READY state. When they are in a NOT READY state they can still receive internal calls from an internal extension. Is there any way to prevent this.
Thanks
Michael

Hi Juan & /Michael,
I got this post when i was searching the solution on same problem. Could you pls explore you reply. like.
-> where to create a partition for the agents extensions.
--> What exactly "in the calling search spaces of the internal extensions of the company you have not got to include the agents apartitions." this means.
-> Howe & Where to do this "Don?t forget to inlcude the agent partiton on the Calling Search spaces assoicated to the CTI Ports ot the IPCC Express or IP/IVR in a IPCC Enterprise deployment."
Rgds

UCCX 7- modifying not ready

Client wants to use their agent lines for business related outbound calls, but instead of showing this status as "not ready", they would prefer outbound calling from the agent line to show as "Talking" similar to how it appears when answering an inbound queue call.
This would allow that outbound talking time to be credited towards their queue time rather than "not ready" which is intrepreted on the agent report as "not working".
Anybody know how to modify this reason code or status setting?
I realize that moving this to talking will skew the stats for talking time per call, but just looking for options.
Thank you in advance, I will rate answers accordingly.

This has been discussed on the forum before. Here is the most recent thread I'm aware of:
http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cd3040b

Could not turn on Screen mirroring. The output device is not ready or does not support HDCP

i tried it on my tv sony bravia w700b with my new xperia z1
i didnt unlocked my bootloder or i didnt rooted my phone
dont know whats the problem is
'Could not turn on Screen mirroring. The output device is not ready or does not support HDCP'. can anybody able to tell how can I resolve this please?

Have you checked if your device does support HDCP? I looked at https://www.iezvu.com/ezcast.php?l=en but i'm afraid i can't find any detailed specification for it.
If you have unlocked your bootloader this may also be the cause for this issue.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

V4.0 won't start. crashes each time. Had to go back to previous version. Version 4 is just not ready for general release, it is massively messed up. The online fixes here had no effect whatsoever. VERY DISSAPOINTED

tried automatic upgrade from within 3.6.. did not work..crashed upon re-start. tried remove program completely for a fresh install..same thing crash upon V4.0 start up....
Reinstalled 3.6.15...
4.0 is NOT READY for general release. Tried the fixes as suggested here, but they were useless and no help what-so-ever.
Very dissapointing, as I've been using Firefox as my only browser since it was introduced years ago.. this may be the end of the line....VERY DISSAPOINTED

tried automatic upgrade from within 3.6.. did not work..crashed upon re-start. tried remove program completely for a fresh install..same thing crash upon V4.0 start up....
Reinstalled 3.6.15...
4.0 is NOT READY for general release. Tried the fixes as suggested here, but they were useless and no help what-so-ever.
Very dissapointing, as I've been using Firefox as my only browser since it was introduced years ago.. this may be the end of the line....VERY DISSAPOINTED

"the system is not ready"

hi
i working in web project and and no error in compilation but once the project
running get this message:
07/03/08 00:20:42 Error initializing server: IO Error: The device is not ready
07/03/08 00:20:42 Fatal error: server exiting
Process exited with exit code 1.
i don't know the problem in RAM or hard drive or what
but i have 1GB RAM and good free space
please , can any body help me?
thanks

Frank
............ welcom and thankyou, I'm sory for late
infact i dont try another unzipining JDeveloper
but every project i try to run same error
i will try new unzipping and comeback again
thankyou Frank again

Error while trying to create a Solr collection (java.io.IOException: The device is not ready)

Hello, everyone.
I'm trying to create a .cfm document that will erase a specific Solr collection and then re-create it, index it, and optimize it.
The delete works flawlessly.
Unfortunately, creating it isn't working, at all. I get the following message:
Unable to create collection publicsearch - An error occurred while creating the collection: java.io.IOException: The device is not ready.
This is a Windows 7 server running Apache and CFServer 9.0.1 (the version before Verity was cut.) I'm not getting any more details than the one error message. Any idea of what could be causing this? I've Googled this and I'm seeing a lot of issues similar, but not quite what I have happening.
Thanks,
^_^

Nevermind.. no one bothered to inform the developer that the path to the collection AND the path to the directory that the collection is for are different on this other server.
Fixed.

BADI Error: Field GOITEM-ACCT is not ready for input ? HELP!

I get this error message when testing my BADI in the MIGO Transaction. The BADI is the MB_MIGO_BADI. It is from the Line_modify method. Here is the entrie message:
BAdI: Field GOITEM-ZZREG_ACCT is not ready for input. (Change is not copied over)
Message no. MIGO050
Diagnosis
The contents of field GOITEM-ZZREG_ACCT have been changed in BAdI MB_MIGO_BADI (method LINE_MODIFY). The field, however, is not ready for input, so the change cannot be copied.
In method LINE_MODIFY, only the contents of fields that are ready for input can be changed.
The field is defined correctly in the screen as an input/output field - so it does not relate to that.
HELP!!!!!

Yes - I have reviewed all of the code and I never do any modify to the screen attributes of a field - although it sure acts like it. The screen lets me put in data and it stays there up until it finishes the method line_modify. The error is when i press return after i enter the field- it completes the BADI method and then goes to the main program and does field validation and always comes back with some internal table field called "work" with a value of 0 and it should be a value of 6.
Thanks!
Scott

"This drive is not ready for use; it's door may be open ..."

Hi.
I recently updated to itunes 7, and then had an issue with a corrupt file on the i-pod (which resulted in chkdsk hanging itself at 27%, always). So I restored the i-pod and that took care of that - chkdsk now says it's fine.
However - it is also empty. My machine and i-tunes recognize it fine upon start-up; however, a short while into a full synch to get my library back on the i-pod, I invariably get the following error message:
"The drive is not ready for use; it's door may be open. Please check drive \Device\Harddisk\DR 3 and make sure that a disk is inserted and that the drive door is closed." The message comes with the options "cancel, ignore and continue", yet the latter two don't make a difference, and even if I choose cancel, itunes keeps trying until it eventually crashes.
This always happens after itunes has synchronized about 1.13 GB (out of 18.55 available).
As far as I can tell, both my system and the iPod are up to date (itunes and windows update say so, anyway). E: is unequivocally and exclusively allocated to the i-pod; changing the settings from "optimize for quick removal" to "optimize for performance" has made no discernible difference.
Any ideas would be very much appreciated.
Thanks.
DELL Inspiron 4150 Windows XP

Hullo ...
let me follow up on this again. I've followed your advice, de-installed spybot, no change. I looked through the windows support help base, nothing. While trying out different things, I started getting a "delayed write failed" message, and I did some things they suggested (including adjusting the registry - me, adjusting the registry!)and it went away, and now all I get is the "open door" message again.
That is: everything works absolutely fine, I plug in the i-pod (latest version i-tunes and i-pod is up to date), it's recognized instantly by the explorer as well as i-tunes. I've run all scans you can possibly run on it, and it is fine (no corrupt files, nothing). I've restored it twice through i-tunes, twice through the explorer. I've changed the drive letter.
It starts the synch fine (it's still almost empty after the last restore), but at some point, I get the error message. Interestingly enough, *up to* that point, it'll synch fine - I can disconnect it and play on it whatever's been synched thus far. I can also modify my i-tunes settings and preferences, all of which i-tunes will recognize and adhere to. It is just unwilling to put more than 1GB of stuff onto my 20GB i-pod.
Something I've noticed is that it is sometimes indicating apparently faulty charges in the beginning (though that is quickly corrected once the synch starts), as in, it'll recognize a certain amount of audio files, but also claim a random amount of "other" files, which should not be there (apart from the 30MB or so of genuine i-pod software).
Anyhow. I haven't seen any solutions to this on the forums or in the apple help files, but people appear to be having this problem still. Any ideas or input would be very much appreciated ...
Thanks.

"The drive is not ready for use; its door may be open. Please check drive \

3G IPOD problems which are driving me mad and i can see others have had the same problem but i can't find any solution written down.
Basically my IPOD either freezes after a couple of songs or it downloads about 6Gb (of 40) and the freezes with the following message:
"The drive is not ready for use; its door may be open. Please check drive \Device\Harddisk2\DR6 and make sure that a disk is inserted and that the drive door is closed"
I've tried re-setting, installing etc but no luck. Any suggestions/solutions?
Laptop - Packard Bell Notebook Windows XP

Hmmmm. I'm not sure how to explain this.
You need to change the Drive Letter for your iPod.
You should be able to connect your iPod then open Windows Explorer and right click on your iPod(which seems to be Drive E:) and change it to a different letter (like H).
If you haven't enabled disk use for your iPod it probably won't appear in Windows Explorer.
To enable disk use: connect iPod, open iTunes. Open Preferences and select the iPod tab. Choose "enable disk use."
Once you've done all that, try resyncing.

C4440 scan error Operation could not be completed (error 0x00000015). The device is not ready.

I have updated, restarted, etc. Sometimes when scanning I do not get this message, but more often I do.
When scanning I receive the following message:
Error message when scanning "Operation could not be completed (error 0x00000015). The device is not ready.
Please help!!

Hello, nylamama:
Follow the steps in this document, and you should find the help you need to resolve the error.
Let me know if this helps, and thank you for contacting HP!
Cheers,
SN_63 (Saint Nana): I work on behalf of HP.
Click the thumbs up icon if you want to say "Thank you." To help others on the forum, select "Accepted Solution" on the post that solves your problem.

IPCC Outbound in "Not Ready"

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