IPhone 3G 2.1 connection error with iTunes 8 on Windows Vista Enterprise
I was previously able to connect my iphone with my work computer (Windows Vista Enterprise) and it would recognize my phone. However, since I updated my iphone to version 2.1, it will not recognize the phone and gives me the following error message:
"iTunes could not connect to the iphone because an unknown error occured (0xE8000024)."
I am able to connect my phone with version 2.1 to my home computer running Windows XP SP2.
Any idea what may be causing the connection error in Windows Vista?
Hey TranceCadet,
This could be caused by a USB connection issue.
Make sure the iPhone is directly connected to a high speed USB port on the PC and not plugged into a hub, monitor, or keyboard. Disconnect any other USB devices, other than the keyboard and mouse.
This article has some general USB troubleshooting tips: http://support.apple.com/kb/TS1286
You may also want to disable or reconfigure any security software. This article will walk you through putting the PC in a selective startup mode, which will bypass most application conflicts.
http://support.apple.com/kb/HT2292
Jason
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