Iphone 3g Cracks and Apple will not replace!!!???

I bought my Iphone 3g white the 15 September, last friday the 23 October I noticed some little cracks, just the beginning of the Apple cracks story...
Friday 12 o'clock I look on the inernet and start posting on some sites
17 o'clock I went to the local Apple store, the third employee noticed the cracks, but they do nothing, I must contact contact the operator.
Saterday 24October after had some explanations on different forums, I call the Iphone Support for Belgium. They couldn't help me and connected me to the Apple EU call center in France,
The apple employee asked about repairing Italian Iphones(yes it's an italian),
She came back with "NO problem, we won't repair it, we will replace it and your iphone will go to our engineers. Ups will come after 48hours and you will have the new one in 5days.
Sunday, Monday,...Wednesday, No ups, I look on the support link and noticed "replacement suspended", so I called again the Support. 3o minutes to find the problem...
Apple: Your Iphone was bought in Italy and is simlock, we can't repair it...
Me : Yes it's italian, but apple won't repair it because the cracks, normally I will have a new one, and italian iphones are without Simlock just like in Belgium
Appleotheremployee: Your Iphone is italian, so Apple IT will replace it but you must be domiciliated in Italy, otherwise UPS can't come...
SO IPHONE 3G with gps is not for travelling people, you can do it all with it but onl @ HOME!
Apple Has an international support, what is the problem to give the order to UPS international and replace that Iphone, It will be a lot easier but no, NO REPLACEMENT!
If Apple has such a Support strategy......they will just like WINDOWS VISTA!
http://img110.imageshack.us/my.php?image=dsc00532ib7.jpg

Apple products have international service, with the exception of the iphone.
It is, in most countries restricted to the country in which the iphone is sold.
Your situation is certainly a very unpleasant one, but this is the way the warranty on iphone works.
"Apple may restrict service to the country where Apple or its authorized distributors originally
sold the hardware product"
From the warranty.
There are other threads like yours, for example:
http://discussions.apple.com/thread.jspa?threadID=1660319&tstart=0

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