IPhone 3G ** key does not allow me to access my land line voice mailbox...

OK, I have a great iPhone 3G issue for you. Here it is...
In order for me to retrieve my voice mail messages on my office land line, I have to call my office direct dial phone number. After that outgoing message begins to play, I have to press ** on my iphone keypad to prompt the voice mail phone system to let me know dial my extension number and password. On my old iphone 2G, it works fine. But with the new iphone, it does not. Another words, when I press **, it does not allow me to the part where I dial my extension number and password. It instead instructs me to dial my extension number and leave a message (not enter my password). Possibly the ** tones from the new phone are too short? Not sure? There are two other people at my company that are having the exact same issue on their 3G phones as well. I even went to the AT&T store and tested it on the display iphones there. Same problem...

I was on the phone for an hour today with tech support. I spoke first to a tech support agent and next to an iPhone product specialist. Neither had heard of this issue, but I referred them to this thread and they now know it is an issue.
The product specialist tried to solve the problem and could not. He told me he was emailing the engineers to determine a workaround. He told me he would call me by Tuesday at the latest. His name is Richard and I will continue to update our progress in fixing this issue as I receive information.
If we can't access our land line corporate voicemail I don't see how I can keep the iPhone even though it otherwise works well and has many positive benefits over the Windows-based smartphone I was using (and may have to go back to).

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