IPhone 3G little cracking case... Any Support, please?

Question

Dear Folks,
This is my third post regarding my iPhone 3G because the 2 previous ones were deleted by one Apple Moderator (I hope that this one is not because I need help, and I don't know where to find it, please).
In fact, several days ago, after take out my nice protective Belkin Black silicon cover, and take a look around the plastic bottom cover, I discovered it! I was suffering the same cracking case that other user suffered! My beloved iPhone had a hairline casing crack between the earphone jack and the silver trim!... (Although I never drop it and I treated it like a newborn) (I never took so much care with an electronic daily-use device... but I wanted to have it so shiny like the box unpacking first day).
I am in Belgium, so the only Support can be done by the local Mobile telecommunications, but they told me that this kind of defect is not covered by the Apple iPhone 3G Warranty because none kind of Plastic Breakages are not covered, then they ignore me,... but I need to put in contact with Apple Customer Support, please.
Do you know how I can put in contact Apple Support to receive some help for my in Warraty Time period iPhone 3G, please?
Thanks by your help.
Best regards.
P.D. I know that the Apple employees read and manage this forum,... so, Could you show me the way, please?

Answer 1

1) Why I cannot reach Apple for this issue with my mobile phone, if for an iPod Touch I can trough their web directly?
No one here can answer Apple's policy directly. Terms of use forbid us on the right to guess it, and the vast majority of posters don't have any direct affiliation with Apple. If you don't like it, you can always post feedback here:
http://www.apple.com/contact/feedback.html
2) Why I have to pass through MOBISTAR (Belgium) and I cannot contact directly with Apple? This is damaging the image of Apple, which is more shiny and worldwide than MOBISTAR.
The government likely has certain agreements with certain phone carriers who can contract the airwaves. That's the way it is here. Unfortunately it has allowed monopolies to develop, and create untenable situations for the consumers. When certain monopolies contract out their phone service, they end up picking the manufacturers who they think will give the best contract for the carrier, regardless of how the consumer squelches.
3) How many users suffer this issue without complaints thinking that is their fault when it is not?
That's impossible to tell. Apple does not publish lemon figures, and certainly it is hard to tell how much of it is due to abuse by users, and how much is design defect, because many consumers go out there and blame Apple when they've let their dogs eat their phones. I'm not saying that you did, but those not careful with their phones are creating a situation where others have to pay. This is why there are insurance companies for cell phones separate of the warranty.
Message was edited by: a brody
Message was edited by: a brody