IPhone 3G stuck at "Apple screen of death"

Hey Forum!
The other day I dropped my iPhone 3G from say just above a meter into the floor. The iPhone went completely black and I couldn't start it anymore. When all my hope was lost I tried to plug it into the charger, and the little white apple on the black screen appeared. I thought that the problem was solved and everything, but there was one catch... the phone never went to the actual "phone-up-and-running" step. So, I've tried a couple of things, restoring it and putting it in DFU mode, but with no further success. One thing on the other hand is that I manage to get the connect to iTunes sign on the phone, but I'm not sure that helps. Worth noticing is that when i unplug the iPhone from the charger it goes black again.
So if anyone have any idea how i should proceed I would be overwhelmed with happiness
Thanks,
Axel

Hello Lawrence! I have already tried what you suggested and I got iTunes to recognize the phone. The restoration process could start, but right after the update software was extracted I got the "Error 23" (iTunes could not update the phone).
I have a hard time seeing that the problem isn't solvable, when it both starts and manages to be recognized by my computer. So if someone knows any alternative solution please help me.

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Hello, Jaimemomma.
Thank you for visiting Apple Support Communities.
I understand that your iPhone displays a constant Apple logo. Here is an article that I would recommend going through when experiencing this issue.
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My iPhone 3G has been stuck on the screen that has the lit up apple for 2 days now. Now my computer or iTunes will not recognize the phone and I'm unable to use it.
This happened 2 days after I updated to the latest OS. I didn't reboot my phone (pressing both keys at the same time) until 2 days later when the phone started to freeze while updating the apps in the app store. When the phone went to the apple screen it never fully loaded and hasnt sincce... Any ideas?

Recovery mode
1. Disable all firewall and antivirus/spyware apps running on your PC
2. Start iTunes. Be sure you have the latest version 9.1.1 (11)
3. Connect phone to a USB port on the computer, not an external hub or keyboard port.
4. Press both the home and sleep/wake buttons until the Apple logo reappears, then continue pressing the home button alone until iTunes sees the phone in recovery mode.
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My phone is stuck on the apple screen. It has been restarting at least 6 times a day since about two weeks after I got it. I have done at least 5 factory resets, 3 of which I did not restore the content on my phone and it still has issues. I took it the Genius bar and they couldn't fix it, told me I was stuck with it for a few days until they got a new one in for me. I didn't think that was a big deal since I could still use it, just had to make really quick calls or texts. Now it is stuck on the apple screen, and won't completely restart. Have tried holding the sleep/wake button and home button, but it won't completely reset. I have tried getting it to let me do a restore...It won't work. Any other suggestions? I really hate being without a phone for a couple days. And this phone is making me miss my DRIOD!!!!!!

I went to the apple store today, because it completely shut down on me for the second time (screen went completely black, couldn't restart it nothing worked, it lasted 8 hours and my battery finally died so it let me restart it so it could charge) and Verizon was not helpful at all. The guy at Apple had no clue what was wrong with me phone, so he ordered me a new phone, but it won't be in for a couple days. Apparently they were out of stock at the store. I did try that and still just the apple screen. I guess I will wait for my battery to dies and just recharge it and do a reset on it again. Thats about the only thing I can think of.

*I CAN REPRODUCE AT WILL* the Apple Screen of Death

I've been tip-toeing around my iPhone for week afraid I might send it into "reboot"... "just Apple" mode. Just when you it's restarting... 20 minutes, 30 minutes.... hours later (until it does). Still just Apple. I've read the forums and tried all of the tricks and I can only get it back up and running if I completely restore the phone. Luckily I got into the mode of doing it's 3-4 hours back up every other night. (Don't get me started on that).
I can't solve the problem, but I now know what I will stop doing. Here are the steps that I have used to semi-brick my phone:
1. Wait until an update is available in the App Store (on the iPhone).
2. On the iPhone initiate the update of the App.
3. Wait a few seconds for the app to appear to be downloaded on the home screen.
4. Then go BACK into the App Store (while the other app is still upgrade... I would assume it would pause or whatever)
5. I then went in to the Search section of the App Store, which already had a few apps displayed from a previous search. I clicked on one of them to view the description.
6. At this point the phone is completely unresponsive. The grid cleared, but the description never came. So I tap a few other tabs in the App Store, hit the home button a few times.... then BOOM. Apple Screen of Death.
I'm restoring again (this is my 5th time). I am 100% certain that I closely if not exactly went through the same steps go have the problem occur. Don't shoot me... I know I'm an idiot, but at one point I was hoping the firmware would resolve the issue. Then last time I just got cocky.
The other 2 time that I crashed I was using app's that I had troubles updating on the iphone. They were larger apps and I was doing other things while the update was going.
So my advice.... do your app downloads and updates on you computer. If you HAVE to do them on the phone, kick it off and stare at its progress bar... keep it awake until finished.
Not sure if that helps anyone, but I thought I'd throw this out there. Off to add a bug report to Apple.

*Honestly people here is the solution! I promise it works!*
*Go into iTunes Edit/Preferences the last tab sync disable auto sync for all iPod and iPhones. This does not fix it it is just the first step do not stop here.*
*Next connect your iPhone to the computer. Once it shows up in iTunes go into the last tab Applications. Uncheck sync all apps. not Click apply. Now click sync. it will remove all the applications! After it is finished unplug the iPhone. I bet you will have at least one app still on the Iphone, maybe more. Hold any icon down until they jiggle. tap the x's and delete all the remaing apps. You may notice after you delete each app that a little spinning circle is next to your 3G icon on the top right hand side. Let it finish spinning before you delete the next app.*
*Once you have deleted all the remaining apps (That had corrupt data that was causing your long back ups!) do a hard reset. To do this hold the sleep/wake button and the home button until the red slider appears at the top of the screen. Slide it over and the phone will power off. You will again notice the spinning circle. Once it finishes wait a few seconds and power the iPhone back on by pressing the sleep/wake button.*
*While it is booting back up go into iTunes again turn the auto sync back on! Now connect the iPhone to the computer, let it backup and sync. I bet you a million dollars it goes so fast you want to cry or laugh. Now after it finishes go back to the applications tab. Click sync apps again, but make sure you have the 2nd circle checked. This box is sync selected apps. Make sure all the boxes are unchecked! Now slowly begin adding apps back to the iPhone. I have done as many as 5 at a time. Check the boxes then click apply, then sync. It will backup then add the applications and sync all other information.*
*Someone try it and confirm to these people it works. I'm willing to put money on it! I have done it on both my iPhones and 4 others.*
*Here is the kicker! DO NOT update or install apps from the phone! Only use iTunes to install and or update apps until they get the bug fixed!*
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My phone is stuck on apple screen and i've tried to reboot it and connect it to my computer many times but it doesn't work. Can anybody help me?

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This is covered in the basics section of the manual:
iPhone User Guide (For iOS 5.0 Software)

Apple Screens of Death, Flickering, and Black-outs Galore

Should I downgrade to the older version? 2.0 seems to be filled with new problems.
Since I upgraded it, I've gotten the apple screen of death several times, including today. I can usually fix this problem by resetting it.
Today, it just blacked out. I couldn't get it to work. I tried syncing it and it seemed like it was syncing, but I still couldn't see anything on the iPhone. Not even the Apple logo.
I disconnected and reconnected it, and it attempted to upgrade its software (even though I'm on 2.0). Tried again, and it couldn't detect the iPhone anymore and said it needed to restore.
Still no screen. I did one final sync, and the screen showed up and it was working again.
At work today, I received an important business call. While speaking with a prospect, I had to look something up in Omnifocus on my iPhone. As soon as I clicked on the app icon, it gave me the Apple screen of death. I wasted about 10 minutes resetting it.
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What is Apple doing to address these problems? The MobileMe homepage still isn't up for most users yet.
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GregMayne wrote:
i figure it is the logic board. and no it has never been changed. yes i have the box, the code. i keep everything for situations just like these and somehow they still try to **** me over.
Do this.
Go to the Apple Support page and type in your serial number. When the screen comes up showing that Serial number having Applecare extended warranty take a screen shot of it or Print it out to a PDF file and then Print a Hard Copy of either of those things. Take that with you when you take your Mac in to be looked at.
Good Luck with the Lenovo. I hear they are the same quality as when IBM was making them. Personally I have always used Dell Business Class notebooks and have never had any problems with them. Still have one that is going on 11 years old and it still runs as good as the day I bought it, actually a little better because I've upgrade the CPU, GPU. RAM and HDD.

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IPhone 3G stuck at "Apple screen of death"

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