IPhone 3G sync

My grandson has iPhone 3G which has never been synced to a computer. It won't let him install apps so I'm thinking his phone may need an update by syncing. Please tell me how to do this without losing any info he has on his phone

What firmware are you using?
Are you sure you are using a USB 2 port? (not a hub).
Do you have a lot of other usb activity going on? (USB network card or something).
I've never seen sync take that long. Admittedly I only have a couple of gigs or music, but still, my sync take 1 minute 43 seconds, about half of that is backup step.
There is this hint from the web about shortening sync time.
There are official Apple documents on this:
Try disconnecting all other USB devices, other than the keyboard and mouse. http://support.apple.com/kb/TS1286
Create a backup of the iPhone and then restore the iPhone and set it up as a new phone.
http://docs.info.apple.com/article.html?artnum=305744

Similar Messages

  • When I plug in my iPhone to sync, it starts but does not complete the process and several pieces of data are not being transferred to my iPhone from my MacBook Air.

    Problem:
    When I plug in my iPhone to sync, it starts but does not complete the process and several pieces of data are not being transferred to my iPhone from my MacBook Air.
    Any help that you can provide in helping my iPhone accurately sync with iPhoto and iTunes will be greatly appreciated.
    Symptoms:
    1)   Sync:  It’s not completing the sync.  Below, I’ve provided all of my settings from the iTunes Summary tab so that you might tell me if I’ve selected any incorrect options.  I prefer to sync the “old school” way – by connecting to the computer – as opposed to syncing over the cloud. Perhaps this is what’s causing the problem? Here is a list of the steps displayed in the iTunes window as the sync progresses:
    waiting for sync to start (step 1 of 7)
    backing up (step 2 of 7)
    preparing to sync (step 3 of 7)
    determining apps to sync (step 4 of 7)
    preparing apps to sync (step 5 of 7)
    importing photos (step 6 of 7)
    waiting for changes to be applied (step 7 of 7)
    syncing apps / copying 1 of 4 (App name) (step 7 of 7)
    canceling sync
    apple icon
    2)   Photos: I've selected only certain of my iPhoto albums to sync to my iPhone.  All of the albums are correct/complete in iPhoto.  All of the albums are listed on my iPhone, both before and after the sync, but the albums are empty (no actual photos) before and after the sync. Perhaps this is tied to the fact that the sync isn’t completing, but because “importing photos” is one of the steps that the incomplete sync displays, I don’t know.
    3)   Apps: When I launch iTunes and click on the Apps folder under the Library listing, then click on the Updates tab, iTunes searches for any Apps needing to be updated and provides a list.  If I click on Update All, the Apps are successfully updated in iTunes.  But, when I plug in my iPhone so that the updates will transfer to the apps on my iPhone, the updates don’t transfer to the apps on my iPhone and those apps still reflect that they need updating on the iPhone.
    Other Potential Pertinent Info:
    The flash memory hard drive on my MacBook Air recently died (perhaps a month or two ago).  Apple had emailed me about a known issue and literally the next day, my MacBook Air crashed.  I installed a new flash memory drive and re-installed everything from a backup off of an external hard drive.  Everything seems to be working fine; it recreated accurately all of my software and data, including iPhoto and iTunes, the pictures and songs (respectively) for which are stored on that hard drive, as opposed to being on the flash memory in the MacBook Air itself.  However, I don’t recall if the start of the sync problem described herein started happening at the same time that I replaced the flash memory drive.  All I know is that the computer is working perfectly in all respects and that even as the sync is failing, it at least says that it’s doing the right things and looking in the right places (e.g., the list of albums on my iPhone matches the list of albums in iTunes, etc.).
    Settings/Status:
    MacBook Air
    OSX v. 10.9
    iPhoto ’11 v. 9.5 (902.7)
    iPhone iOS 7.0.4
    iTunes v. 11.1.3 (8)
    Summary Tab
    Backups (This Computer)
    Options
    Automatically sync when this iPhone is connected
    Sync only checked songs and videos
    Photos Tab
    Sync Photos from iPhoto (429 Photos)
    Selected albums, Events, and Faces, and automatically include (no Events)
    Albums – 9 are selected

    You need to download iTunes on your computer. iOS 6 requires the latest version of iTunes which is 10.7.

  • How can i sync my iphone with itnes on a new pc.  when i tried to sync it said it will erase the contents on my iphone to sync with the new pc which has no contents

    my old pc was running low in memory and i don't have enough space to back up in order to instal iOS5.  so i got a new pc, installed itunes on it but when i tried to sync my iphone on the new pc, it said it'll erase all contents on my iphone and sync with the new pc which has no contents. it says iphone can only sync with one machine. 
    can you pls help

    Syncing to a new iTunes library or computer will erase your phone. Only if you back up your phone manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
    Do this:
    Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
    Transfer your purchases the same way, choosing "transfer purchases" this time.
    When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
    Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
    Music is one way only, from the computer to your device, unless you bought the songs in iTunes and transferred your purchases.
    There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
    About backups and what's saved:iTunes: About iOS backups
    How to back up and restore:http://support.apple.com/kb/HT1414
    How to download apps for free again:http://support.apple.com/kb/HT2519
    Saving other data is also described here. How to back up your data and set up as a new device
    You can also back up iTunes and restore it on your new computer How to back up your media in iTunes , but the iPhone will be erased anyway during the first sync.

  • Iphone not syncing after updating itunes 10.5. pls help

    Hi apologies but I am new to all this stuff.  I updated itunes to version 10.5 and I think my iphone 4 was synced in during this.  After itunes had updated I found that my iphone wasnt synced in any longer.  I pulled out connecter and re connected but still nothing.  Rang apple tech support (on hold for an hour in cue).  They tried couple of things and then advised to uninstall itunes then reinstall.  I have done that but still not recognising iphone.  I can sync to my other apple computer but if I try and upgrade to iOS5 on that it says I need to go to the normal computer it is synced with or I'll lose some apps etc.  I dont think my iphone has the latest iOS 5 on it yet.  Can anyone pls help?  Apple support now closed :-(  thanks

    I am also in the same boat.
    Windows 7 on Alienware laptop - no problems at all until upgrade of iTunes client to 10.5. 
    After the upgrade, attempts to sync my iPhone 4 hang at "Step 1 of 4: Backing up Rob's iPhone" (for over 12 hours)
    I have read hundreds of documents with various solutions.
    1) Delete backup file from C:\Users\<name>\AppData\Roaming\Apple Computer\MobileSync\Backup
    2) Stop stuck MDCrashReport and AppleMobileBackup processes
    3) Reinstall iTunes
    It all FAILS.  I work in IT and can assure you that nothing changed but whatever was changed by the iTunes application as it was upgraded to 10.5.  This 2 day extravaganza is ridiculously frustrating and creating a rabid anti-apple sentiment in my house.  Why the F would you (Apple) release something that is mandatory for me to use with my iPhone and have it be this buggy P.O.S.?  (Rhetorical - no need to answer, please just fix this problem so I can sync and backup my phone).
    Non-plussed

  • The computer that I had my iphone apps synced to has died and I don't know how to get access to my apps on the new computer. I'm using a Windows pc. I understand that I can only have my apps synced to one computer at a time, but the former pc is dead.

    My HP Touchsmart died the other day. My husband works on computers as a hobby and was able to get me up and running on a Dell laptop in no time. I have an iPhone 4s and had all my apps on itunes on my HP. I understand that you can only have your iPhone apps synced to one computer at a time, but what do you do when the computer containing all your info is in unusable condition? I have tried deauthorizing all the computers associated with my account, that did not work. I had this problem once before and finally ( after much blood sweat and tears ) was able to deauthorize the old computer, but it was in working order. Two of the computers that are listed under the iTunes Wi-Fi Sync setting are no longer in use, the HP had my apps synced to it and the other had everything else except my photos, which are on a third computer that is still in use. Please forgive for information overload but am trying to give all the info that I think could be relevant. Your help would be appreciated so much!
    Sincerely,
    PiPI

    Re: That garbage is unreadable.
    If you really want help, stop messing with the fonts and post so that others can read and offer suggestions.
    Or better yet... try a search, I'm certain you'll find a solution to whatever issue you're experiencing.
    I have found that many times it is the things that make you most angry that push you to action. This was the case here. Thank you for causing me to get so angry that I found the answer myself.

  • Accessing Voice Memos from iPhone when the iPhone is Sync'd to another Mac

    Don't know if this is possible but...
    - Have an iPhone 4 sync'd to my home iMac and iTunes account - all good with lots of music sync'd (~16Gb worth)
    - Want to use the Voice Memo functionality for recording work stuff
    - Want to download/sync these Voice Memos to my work MacBook Pro that I have already authorised to access my home iTunes store account
    When I attempt to sync music (only selecting 'Selected Playlists..." and check Include voice memos) I get a message stating that "all my current music will be replaced with songs from your iTunes library".......of which there are no songs on my Work MacBook Pro. So in effect I would lose all music already on my iPhone.
    So it seems that I can only utilise the voice memos functionality (ie: download the voice files to a mac) on my iPhone 4 on the Mac/iTunes it is originally sync'd with. Seems rather counterproductive to me.
    Does anyone know a way to do this without having to use third party software?
    Thanks in advance!

    An alternative would be to switch to manual management of your iPhone.
    More on that here: http://support.apple.com/kb/ht1351

  • Songs purchased on iPhone through iTunes Store will not show up on iPhone after syncing with iTunes

    I recently purchased iTunes Match (about a month ago).  Since purchasing Match, any songs that I have bought on my iPhone 4S (32GB, Sprint) through the iTunes Store app will not sync back to my iPhone after syncing with iTunes on my computer.  I have iOS 7.1.2 and iTunes 11.3.0.54.  The only way I can get them to show back up in my iPhone music library so I can play them is by re-downloading the songs through the iTunes Store app.  Which is super annoying because now it is about 10 songs that keep doing this, and they are in multiple playlists.  Is anyone else having this problem and have you found any fixes?  Really regretting purchasing the iTunes Match (which is not enabled on my iPhone, just on my computer).

    How to create custom ringtones ...
    1. Open iTunes.
    2. Find the song that you want to make into a ringtone.
    3. Listen to the song and find the part of it you want to use. The chorus may be a good place to start.
    4. Write down the start and stop times of the clip.
    5. Right-click the song and select "Get Info."
    6. Click the "Options" tab.
    7. Type in the start time of your ringtone in the text box next to "Start Time" in the minutes:seconds (i.e., 2:01) format.
    8. Type in the end time of your ringtone in the text box next to "Stop Time." Make sure the ringtone is no more than 30 seconds long.
    9. Click "OK."
    10. Right-click your song again and select "Convert Selection to AAC." Wait for iTunes to convert your song. It will create a duplicate version.
    11. Right-click the ringtone and select "Delete."
    12. Click on the "Keep Files" button.
    13. Find the file. It's usually in your User folder under "Music > iTunes > iTunes Music" and under the band's name. It will have an extension of m4a.
    14. Replace the m4a extension of your ringtone with m4r. You can either double-click slowly to rename your file, or right-click and select "Get Info" on a Mac or "Rename" on a Windows PC.
    15. Click "Use .m4r" or the PC equivalent when the system warns you that the change may affect the use of your file.
    16. Double-click the ringtone file. ITunes will automatically add it to your ringtones folder in your iTunes Music Library.
    17. Connect your iPhone and sync your ringtones.
    Oh, also to change a file extension. (not sure on Mac), but in Windows you need to go to "control panel" select "folder options". You need to uncheck the box "hide file extension for known file types". This will allow you to view and change the files extensions.
    Hope this is useful ...

  • Hi, I need help and advice. Basically me and my ex partner both had iphones and synced it with the same computer under the same ID. We split i have a new laptop and now it keeps asking for the old ID or it'll erase my apps bought on theold account.

    Hi, I need help and advice. Basically me and my ex partner both had iphones and synced it with the same computer under the same ID. We split up and now im trying to get all my apps and info onto my new laptop with a new account but it keeps asking me for the old apple ID which she is still using and she changed the password. i tried backing it up but still nohing. When i try to back up purchased items being apps etc its keeps asking for the old one. help

    See Recover your iTunes library from your iPod or iOS device. But you'll still need the password.
    Once you have the computer authorized to use the account she could change the password again to stop you buying apps on her card (assuming it's not on yours!). It would lock you out of upgrading them too but they should work unless she uses the deathorize all feature.
    It depends on how amicable the split is...
    tt2

  • PC died and in turn my main iTunes library. iPhone was synced to it. Now when I try to connect to another library it tells me the phone must be wiped clean before I can manage music with new library. Any way around that? Don't want to lose music.

    My PC died and in turn so did my main iTunes library.  My iPhone was synced to the library that is gone.  Now when I try to connect to another library, it tells me the phone must be wiped clean before I can manage music with new library.  Any way around that?  I don't want to lose the music that is on my phone.  I am looking for a way to tell the phone to "forget" the old library and let me start working with a new library. 

    It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
    Use your backup copy of your computer to put everything on the new one.
    It sounds like you have failed to do this, which is not good at all.
    You will have to transfer your itunes purchases from your iphone.  Authorize your computer for your itunes account 
    About iTunes Store authorization and deauthorization
    Open itunes, plug in iphone, do NOT sync, click File>Transfer Purchases
    When you do sync you will lose your pics ( photo library - synced from your old computer), your itunes content ( music, apps, videos,etc) , your contacts and your calendars.  So do NOT sync yet.  This is why a backup copy is so important.
    Enter one unique contact and calendar entry on your computer.
    When you first sync, you should get the option to merger the data.  Choose it.
    If you want your pics, then you will need to e-mail them to yourself before you sync.  They will not be of the original quality as they are reduced when synced to iphone.
    When all is as goos as it can be, then backup your computer, and always maintain the backup.

  • HT1386 how to delete photos from iphone after syncing with itunes

    is there anyway to automatically setup itunes or my iphone to delete my photos from iphone after syncing with itunes?

    Thank you! Syncing has always scared me...basically I am just afraid to lose any photos. But it worked. Again thank you

  • I want to create folders on my iPhone and sync to PC

    I really want to find a way to be able to sync photos to my PC but keep a folder structure around them. Some case:
    I take pics on my phone
    Photostream copy moves up to icloud and down to my PC
    I can organize them into client names(or other)
    Any itunes images and folder setup to sync move to my phone
    I just can't figure out how to get a new pic into a folder on my iphone that will move to my PC and be in the same folder when it's there.
    When I try to move an iphone created image to a folder to a folder on a phone that is setup to sync from the PC, its grayed out. So that implies that the iTunes synch is one way only. I can move new pic to other folders on the phone, but of course those aren't setup to sync.
    Is there no way to organize pics into folders on the phone that then gets echoed on the PC??
    If photostream is the only way to sync both ways, then it's horribly ineffcient. Every time I open the PS folder on my PC it takes 1.5 min to refresh with all 1800 pics in there. And if I need to find certain client image sets, then I have to go back and find them by hand. Now good.
    Does anyone have suggestions around how to acheive this?
    Thanks
    Rich

    You should copy everything from your old computer to your new one, then sync.
    The iphone will sync with one computer at a time.  Syncing to another will indeed erase the current content and replace with content from the new computer.

  • I have itunes set up to sync with my Ipod Touch and my Ipad.  As of today, it keeps looking for an iPhone to sync with and give me an error message.  I don't have an iPhone and don't know how to stop it from popping open with this error message.

    I have Itunes set up to sync with my Ipod touch and Ipad.  As of today, iTunes has started searching to sync with an iPhone, which I don't have and pops open with an error message stating it cannot locate the iPhone to sync.  I have looked in devices and only the iPad and iPod Touch are listed.  Any ideas on how to stop iTunes from searching for any iPhone it is never going to find? It is annoying to have it popping up all the time with the error message.  Thanks in advance for any suggestions.

    You should really read the manual.
    "How do you restore from backup? "
    Restore.  When given the choice, choose to use backup.
    "And how can I check to see if the pics and videos are on my computer somewhere first??"
    They would only be where you put them.  What program did you use to import them?  Pics/vids taken with ipod are not part of the sync process at all.  You should be importing them just as you would with any digital camera.
    If you did not import them, then they are not on your computer.

  • Iphone wifi syncing issue with itunes 10.7

    My wife and I each have iphone 4's syncing on our respective computers running Win XP Pro SP3. After upgrading to itunes 10.7 and iOS 6, itunes doesn't reliably sync via wifi. It will sync once then won't a second time unless the computer is rebooted. If I try and click the sync button on itunes, it looks for the displayed iphone then says it can't find it and the iphone disappears.This is happening on both computers. I can direct connect the iphone with usb cable and sync, but it won't sync via wifi without rebooting. I've click the "sync with wifi" button off then on. Nothing works.
    We both upgraded to iphone 5's. It didn't solve the problem. I upgraded my computer to a new desktop running Win 8 Pro. Everything transferred fine and the initial sync went well, but the problem persists. After my iphone 5 sync'd with itunes overnight, the next morning it wouldn't sync again via wifi. Again, trying to initiate a sync from itunes caused the it to look for the iphone and not finding it, the iphone disappeared from itunes. Once I restarted Win 8 and itunes, the iphone showed up in itunes.
    It's not the iphones(it happened with both 4's and 5's), the computers(two differnet computers) or, the OS( happens with Win XP and Win 8) so it's got to be an isssue with iTunes 10.7 and possibly it's interaction with iOS 6. We didn't have the problem before 10.7 and iOS 6 (upgraded same time).
    Any suggestions? This is annoying to not have these reliably sync without intervention.
    Thanks,
    Z

    Just found another thread that helped...deleted the iTunes Library Genius file and now the Mac can load the library!

  • How do i get my iphone to sync with the itunes on my device?

    how do i get my iphone to sync with the itunes on my device?

    Try viewing this article:  http://support.apple.com/kb/ht1386

  • I got a new laptop (Macbook Pro) and my IPhone is synced with my previous laptop. I've recorded dozens of very long (un-emailable) Voice Memos over the last few weeks and need to get them from my IPhone onto my new laptop. How do I do this?

    I got a new laptop (Macbook Pro) and my IPhone is synced with my previous laptop (which I no longer have). I've recorded dozens of very long (un-emailable) Voice Memos over the last few weeks and need to get them from my IPhone onto my new laptop.
    How do I do this?
    (when I click on the Sync option I get the warning: "Are you sure you want to sync music? All existing songs and playlists on the iPhone will be replaced with songs and playlists from your iTunes library." I fear that if I click this I will lose all of my important Voice Memos as well)

    Just to add to what ChrisJ4203 said.  You can sync them to your new computer using iTunes by selecting to Include Voice Memos on the Music tab of your iTunes sync settings and syncing.  However, you still need to re-establish syncing with the new computer without iTunes erasing all the iTunes media from your phone (as the warning mentioned).
    If you copy your entire iTunes folder (not just your music) from your old computer to your new one, along with other non-iTunes media you may be syncing with iTunes (such as contacts, calendars and any photos synced to your phone from your old computer) by using migration assistant of following one of these methods: http://support.apple.com/kb/HT4527, then when you sync again with your new computer it will recognize your phone and sync as it did before.  You will still have to authorize the new computer for any Apple IDs used to purchase from the iTunes and App stores (in iTunes>Store>Authorize this computer). 
    After that you can sync your voice memos to your computer as mentioned earlier.
    If you want to archive your voice memos before you do anything with iTunes, you can use a 3rd party program such as PhoneView or Touch Copy.

  • I had my iphone 4s synced to itunes on my work laptop. The IT group at work stripped out that installation and will not allow me to reinstall. My iphone insists it has to sync to my work laptop itunes. How do I change iphone settings to look at an itunes

    I had my iphone 4s synced to itunes on my work laptop. The IT group at work stripped out that installation and will not allow me to reinstall. My iphone insists it has to sync to my work laptop itunes. How do I change iphone settings to look at an itunes installation on my personal laptop?

    dcotejr wrote:
    I had my iphone 4s synced to itunes on my work laptop. ... How do I change iphone settings to look at an itunes installation on my personal laptop?
    You cannot.
    By Design the iPhone can Only Sync to One iTunes Library at a time.

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