IPhone 3G - Unable to update to iOS 4.2.1

Using PC Win 7. Connect 3G iPhone via USB, shows its backing up, will never complete backup. If left alone iTunes will eventually lock up, and stops responding. I have 3GS, and an iPhone 4, both updated fine using the same PC, this problem only has occured with my iPhone 3G. The same problem happend on a diffrent PC, using Win 7, on 3G iPhone (different family member). Would really like some fresh ideas, because I'm at my wits end. Thank you in advance!!

If it is a 3G it cannot be updated beyond iOS 4.2.1.  If it is a 3GS it can be updated to the current version (5.1.1).  If you're not sure which model you have, check this article: http://support.apple.com/kb/HT3939.

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