Iphone 3GS 32Gb recognised by PC not by Itunes - please help...

I am at a loss. Iphone has been updated to latest firmware. It is recognised on osme computers, but crucially not on my laptop which is where my library is... Other ipod devices will sync quite happily but not the iphone.
Windows recognises the device and charges it quite happily, but ITunes refuses to see that there is an iphone connected. If anyone can give me some pointers (I am technically literate - but lost on this one) I would be very grateful indeed.
Windows 7 Home Premium 32bit
Lenove PC.
Latest iTunes and iOS
everything has been rebooted ad nauseum.
Thanks

I have been having similar issues lately...Intermittently. I posted a separate post earlier today. I could see the mapped drive of the phones camera in windows just fine, navigate it, copy pics down, etc...But iTunes would not see it/lock up like it was trying to talk to it...Sometimes I would get an error...If I just unplugged it, it would free up iTunes...Anyway, I had tried several things, but ultimately, I think I have resolved the issue....Are you using the exact same cable to sync the other devices?...I think my main problem was a non-Apple USB cable(that came with a non-Apple car charger)...Try a different cable anyway...I brought my Apple cable that came with the phone with me to work today(I just use it to charge at night), and have not gotten it to fail once. I must have plugged-unplugged 24 times today just to see if i could make it fail. I could get it to fail on the Non-Apple cable I would say...at least 2-3 out of 10 tries...The non-Apple cable has been working fine since I got the non-Apple car charger when I bought the phone back in July....but I guess you get what you pay for...It still will charge it though...so I'll use the non-Apple cable at home for charging, and keep the Apple cable with me...Should get another wall charger with a new cable anyway though...Oh well...Hope this helps...Post back with results. Here was my post....http://discussions.apple.com/message.jspa?messageID=12981775#12981775
Message was edited by: xboxbmliphone

Similar Messages

Please I am in Ghana, i just upgraded my iphone 3gs software and i cant activate it. Please help out.

Please I am in Ghana, i just upgraded my iphone 3gs software and i cant activate it. Please help out

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
-Griff W.

IPod recognised by computer but not by iTunes, Please Help!!

When i connect my iPod to my computer, the 'do not disconnect' screen appears , and my ipod is shown in 'my computer', but not on iTunes please can anyone help and give suggestions. All replies are gratefully appreciated.
Kayleigh xxxxxxx

Peter,
Peter. I had the same problem (only after installing 5.0.1). The only solution I found to work was to uninstall 5.0.1 and install the previous version that came on the packaged disk.
Something I noticed, however, is that you can still download and successfully run the most recent iPod updater software. The 9/23/05 iPod updater release works just fine with iTunes 4.7., but it would not recognize the iPod when running 5.0.1 (iPod service error). There is clearly a commong problem with many Windows users with the 5.0.1 release. Don't know if it's a bad iPod service script or what...but it doesn't work for a lot of users (although I, too, had access to the iPod as an external drive in explorer). Haven't seen anything from Apple on it, though.
Would like to see this fixed, soon!

HT201413 iphone 3GS apple logo persist and shut down frequently. please help.

Iphone 3GS apple logo persist and shut down frequently

Hello ramanathanfromsgp,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Does not start up past Apple logo
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Best of luck,
Mario

Lost all my contacts in Mac address book. Tried syncing my iPhone/iPad contacts to Mac is not working. Please help

Lost all my contacts in Mac address book. Tried syncing my iPhone/iPad contacts to Mac via iTunes and is not working. Please help

Welcome to the Apple Community.
Unless you have the contacts backed up somewhere, you won't be able to restore them.
You and your son should have your own iCloud accounts then you can keep your own contacts and calendars etc and avoid deleting each others.

I updated my iphone 3gs now am receiving a no service error, please help!

i updated my iphone 3gs OS now am receiving a no service error, what is the problem and how can i sort it out?

Probably because the phone was hacked to unlock it or jailbroken.

Iphone 3GS 3.1.2 syncing problem...Please help....!

Hi,
Can anyone out there please help me out...i just recently bought my iphone (n im lovin it to bitsssss)....few days ago ive been trying to sync my iphone with my ITUNES (lastest version) however i get an error saying:
ITUNES cannot read the content of the Iphone "Iphone". Go to summary tab in Iphones preferences and click Restore to restore to this iphone to default factory settings.
The problem is i have backed up my iphone 2-3 weeks last time and ive got so much changes apps, photos, settings and app data in it now that im not willing to lose my data. Can anyone help me figure out a way to resolve this either enabling a back up before restoring to default settings or not needing to restore it completely.
Any help very much appreciated. Thank you.

See if you can force the phone into recovery mode:
Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

IPhone 3GS won't start at all...please help

My iPhone 3GS won't start at all, it only shows the apple logo untill the battery runs out and it keeps on doing that. It happened after I erased all contents & settings. I tried pressing home button & power button for 15 seconds too, it didn't work. Any other ideas?

while turned off, connect that to the wall charger, it should start normally
after few minutes.
if it dont start then put your phone in dfu mode and connect to itunes for
a restore. for dfu mode search google.

My iPhone 3G is no longer being "found" by iTunes - please help

I am an advanced user, so this makes it even more baffling.
I am running Windows 7 Ultimate (x64) and I have the iPhone 3G (OS 4.1)running with iTunes 10.0.1 (x64). I have also now updated to the latest iTunes 10.1 but I am still having the same problem.
The issue bellow suddenly started about a week: For some reason, when I plug-in my iPhone, it is no longer recognized by iTunes. I have "removed" and "re-installed" iTunes (re-downloaded too) but to no avail.
I have tried plugging in my wife's iPod Touch into the same exact machine (my computer) and the same USB cable was used and her iPod Touch was found with no problems. I then go and plug in my iPhone (using the same USB cable) into her old Windows XP laptop and it is found without any problems. I have tried using her cable on my machine, but same problem persists. When I plug-in my iPhone, iTunes just locks-up. As soon as I remove the phone, iTunes unlocks itself.
One other thing that might be of help to someone to diagnose my problem: When I plug in my iPhone, I get the USB "found sound" via Windows 7 and then it is repeated about 10 seconds later.
Also I have noticed is that my iPhone is found by Windows 7 without any problems because I am able to see it and access it (the photos) via Windows Explorer. Also, as soon as my iPhone is plugged in, it recharges just fine.
What could be wrong? I only need to access iTunes so I can sync/backup/update the phone.
Please help with any and all suggestions.

Yesterday evening, I was finally in contact with Apple, and to make the long story short, they seem to have "fixed" the problem. It's complicated to write it all here, but I will try. The problem was that the somehow my updated Apple Device USB driver was not correctly installed!
So try this:
REMOVE exactly as it tells you here (in that particular order):
http://support.apple.com/kb/HT1923?viewlocale=en_US
Reboot and then make sure all is gone as the way it tells you on the previous link I wrote above.
Create a new Windows 7 USER ACCOUNT with Administrative power. Call it anything you want, but for now, I will call it MIKE
Reboot machine.
Login as the newly created user account (MIKE).
Re-install the X64 iTunes version. You don't need to reboot or start up iTunes.
PLUG IN the iPhone.
Then go to Control Panel / System / Device manager. Look under Porttable devices and you should find Apply iPhone. Click on the driver version. It should say 6.1.7600.16385 (Date 6/21/2006). Close that top window. Now con to the Universal Serial Bus controllers under System. When you open that, you should see the first one listed as: Apple Mobile Device USB driver. Select it. Then go to driver. If it does not say that it is: 6.0.9999.52 (dated 9/16/2010), you have the same issue that I had.
You must then select UPDATE driver / Browse my computer and then you need to point to a directory called:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
or it may be inside:
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
What you will need to have is the file called: usbaapl64.sys
That is the file that was never used by my computer, and therefore, caused this non-finding of iPhone in iTunes.
I won't go into the full details, but it seems that somehow during one of the iTunes installations or updates, the file did not get placed in the right directory and somehow some bad data got written into the registry and therefore it never was installed during the future iTunes installations / updates. Although it seems like Apple guys helped me with my problem, I still have not heard a logical explanation of why it happened in the first place. My computer is 4 weeks old and was built and clean-installed from scratch. Everything worked for 3 days and then suddenly it just stopped.
After you are done with this, try starting iTunes with your phone plugged in (doesn't matter if you plug it in later). Hopefully you will see your iPhone!
If all is okay, exit iTunes and LOGOFF the the user (MIKE) that you just created.
Switch back to your real user. Then go and DELETE completely (all files, settings options on) the temporary user (MIKE) you created.
Restart the computer and hopefully, when you start-up your iTunes and plug in your iPhone, you will again see your iPhone.
I hope this helps you! Please let me know.

IPod visible in Windows but NOT in iTunes - please help!

I just got this sexy black iPod. Too bad I can't use it! Please help!
Here's what I've done thus far to try to troubleshoot why Windows sees my iPod but iTunes does not:
-went through the 5 R's (http://www.apple.com/support/ipod/five_rs/) Did this twice with NO luck! I obviously was not able to do the fifth R (restore) since iTunes never saw my sexy black iPod.
-reinstalled iTunes many times (restarted the service, deleted temp files etc)
-went through these steps: http://docs.info.apple.com/article.html?artnum=93716
-made sure that Terminal Services is set to Manual (in services)
-made sure the the black thing was not on 'hold'
-hit menu & select for 10 seconds
-tried on a different PC with a fresh copy of WinXP Pro installed. Same thing! Windows sees the iPod but iTunes does not.
-I ran the diagnostic and it says that my iPod is connected! What!? No it's not!
It also seems kind of slow, however, I don't have anything to compare this to.
I'm beginning to think that my iPod is iBroken. I'm very iDissapointed.
Any suggestions would be greatly appreciated!
--cheeto

I have the exact same problem with the same sexy black iPod. Let me know if someone helps you out. Sorry I don't have a solution. I'll keep you posted.

Can not open itunes please help!!!

Is any one getting this error message, " Quicktime failed to initialize ( Error-2096) Quicktime is required to run itunes. Please uninstall itunes, then install itunes agian)
Now mind you Quick time starts up fine, I have no issues with that, but when I click on the itunes tab that error comes up. I have done everything I know but still can not get itunes to work, I have uninstalled quicktime and itunes and reinstalled it and still nothing, I am running windows XP Media Center Edition, service pack 3. Please some one help me, thank you.

Even though the following article is about the -2096 when launching the QuickTime Player, I'd start with it for your iTunes as well:
[Error -2096 message when opening QuickTime for Windows in Compatibility Mode|http://support.apple.com/kb/TS1875]
(If you do end up having to check the iTunes.exe compatibility mode tab too, be sure that no boxes in that tab are checked, not just the compatibility mode tab itself.)

Error 2755 - Will not download iTunes - Please help

My two daughters got iPod Shuffles for Christmas and all I get is two hours on the computer trying to download iTunes.
Every time I try to download the software I get the following message:
The installer has encountered an unexpected error installing this pacage. This may indicate a problem with this package. The error code is 2755.
I cannot delete Quicktime from my computer, and I'm a little afraid to do a regedit without specific instructions. Anyone that could help me, it would be very much appreciated.

try holding the "Ctrl" button down when you click on the link to download itunes. this disables the popup blocker

This ipod cannot be used because the apple mobile device service is not started. what do i do? i connect my itouch and i keep getting this message, it connects to my pc but not on itunes, please help.

pretty much what the description says, please help

Type "apple mobile device service" into the search bar at the top of this page by "Support" and read the resulting help articles.

I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?

I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?
Also, when I tried to Restore the settings, an Error Message pops up that says " The iPhone software update server could not be contacted. The requested resource was not found.
I'm trying to free up space on my phone by removing [literally] thousands of old photos which were originally synched to the phone, because I had forgotten to uncheck the photos button when I synched it ages ago.
I have also tried synching it on my 24" iMac (running OSX Snow Leopard). But again, when I try restoring the phone through itunes, it says the file is corrupted. It sggests unplugging the device, and then plugging it in again. I have done this numerous times with no success.
I'm guessing it must be because my phone (and versions of iTunes, and OSX) are all too old.
Please can anybody help.
Cheers,
Dan_nz.

There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

IPhone 3GS 32GB.... Please assist

Just purchased the new iphone 3GS 32GB from the Sydney apple store [AU $1040] ... the phone had 3.01 software and I would like to upgrade to 3.1... Is it safe to do so through the itunes coz I'm not sure whether its factory unlocked or locked ?.... Is there anyway to check whether its unlocked or locked?.... I also was able to get cydia installed in it by a technician and was also wondering whether that affect if it will be fine to upgrade through itunes....

I could tell you to upgrade to 3.1 with no fear. I did and it works fine. I predict that you will also get several posts here telling you to NOT upgrade for various reasons. The only thing I can add is that most people who upgraded have no problems.
And yes, if you don't upgrade, your phone will probably work as well as it would have with with 3.1.

Iphone 3GS 32Gb recognised by PC not by Itunes - please help...

Similar Messages

Maybe you are looking for