IPhone 3GS backup gets stuck

I'm trying to backup my 3GS as part of updating to the latest version of iOS
Windows 7
iTunes 10.4.1.10
iPhone iOS 4.3.4
It gets stuck at about 10% (estimated from the progress bar) for hours... when I try to cancel it I have to force iTunes to close
I have tried lots - deleting the old backup files; reinstalling iTunes; rebooting PC; hard rebooting iPhone... but nothing has worked
Any other ideas please
Thank you
Message was edited by: cheeseandbiscuits, spelling

Wish it had helped my problem..... couldn't use the winsock reset as even though already an administrator telling me to elevate status. Right clicked - no option to run as Administrator.
To make matters worse Apple haven't been able to resolve. They are supposed to be calling me back. iTunes now says the phone needs to be restored, then press OK ...... nothing happens, no longer get the extracting software, installing software, (and then the restore which got stuck), just a blank area on iTunes.......
This is my third day without my business phone... not at all impressed with Apple so far. Told yesterday I had 3 days left on my guarantee.......................
CheeseandBiscuits, any thoughts for my situation???? Am dreading connecting my iPad!

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Jai141 wrote:
... and im not sure as i brought the phone of someone else.. i will have to ask them
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Jai141 wrote:
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