IPhone 3GS Different Battery Prob + Guarantee on Insurance Claim New Phone?
Summary of Problem:
Full battery to Zero battery when charging
Full battery to Zero battery and back again when in use
Battery indicator confused constantly by large amount
Is there a guarantee on my replacment phone?
Hi,
I recently accidentally damaged my iPhone 3GS and under my insurance was sent a brand new one. The problem I had was it restarted itself 3 times a day since the first day I had it but I put this down to a software issue that might be sorted in an update. Then all of a sudden the phone gets confused about how much battery level it thinks it has, also quite often when I charge it it will suddenly turn off (as it thinks it has no battery even if it's 50% full) and I have to wait half an hour for it to turn on while it charges to 5% but then it will do it again. If I don't touch it it will usually charge ok.
Other times I could be out and when using my phone it gets to 68% then battery icon changes to 0% and it shuts off, then when turned back on it's back to 68% again and works. It's very annoying as it does this often (tho most commonly around 68%) it's most annoying when using the GPS in the car, I have 50% battery but put it on charge while I use it and after a few minutes it thinks it's dead and restarts then charges up from 0% again. This has got to be a battery cell problem surely?
The problem is that they have said that because my old phone was 15 months old, the new one has no guarantee so im basically screwed! I don't see why I should pay £10 a month for over a year for insurance to then be charged a £25 claim excess fee and be sent a faulty phone that they won't replace or repair.
Is anyone else having this restart when charging issue? Should I have at least a 3 month guarantee against manufacturer faults on this new replacement phone?
Thanks for your help
Rob
You will need to take this up with your insurance company. They should replace the phone since they sent you a defective phone.
I know that if Apple does a warranty replacement, the replacement comes with at least a 90 day warranty. I don't know what the policy is concerning phones replaced by an insurance company.
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