Iphone 3gs in recovery mode and gets error on itunes
Hi my iphone 3gs in stuck recovery mode and gets an unknown error on itunes when afterdownloading ios6 and trying to restore.
My phone is useless right now:(
I did have a uncomplete cloud backup inprogress when I tried ti update the ios
Hi Han38,
If your iPhone is in Recovery Mode but isn't being recognized by iTunes on your Windows machine, you may find the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
- Brenden
Similar Messages
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Iphone gone into recovery mode and wont connect to itunes or allow me to turn it on
i tried to downlaod the new software and now phone has gone into recovery but wont connect to itunes or allow me to turn phone back on
Hey Justinrulz108,
Thanks for the question, and welcome to Apple Support Communities.
Your issue sounds similar to the device not being recognized in iTunes while in recovery mode. It may be good to attempt the troubleshooting in the following article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Refer to Step 5 "Verify that the Apple Mobile Device USB Driver is installed" and the sub-section titled "If the device is not recognized while in Recovery Mode". Here is an excerpt to get you started (see article for full information, including important additional steps):
Your device may not be recognized while in recovery mode. This can happen during an update or restore of your device. Typically when your device is in recovery mode, it will show the "Connect to iTunes" logo on its display. If iTunes does not recognize the device when in this state, try the following:
1. Open the Device Manager:
Windows XP: Click Start > Run. In the resulting dialog, type devmgmt.msc and press Return.
Windows Vista or Windows 7: Click Start. In the dialog, type devmgmt.msc and press Return on the keyboard. If Windows needs your permission to continue, click "Continue".
Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return.
2. Click the plus ( + ) icon (Windows XP and Vista) or the disclosure triangle () (for Windows 7 and 8) next to Imaging Devices, Other Devices, Portable Devices, and Universal Serial Bus Controllers to expand these sections.
3. Check these sections for one or more entries called Apple Mobile Device (Recovery Mode). These entries may or may not have exclamation marks on them similar to the following:
[continue with steps]
Thanks,
Matt M. -
my iphone is on recovery mode and i can´t turn on it, when i try to recover it from itunes i get: unknown error (36), i´ve tried to do lot of things but i can´t solve my problem. please help!!
Hi, i had the same problem. Try to find the file "apple" or "itunes" don't know it anymore exactly. Ahm well you need to delet any information or just plug in your iphone into an other computer. important is that your iphone never has been pluged in this computer before. This was what i did, and it worked!
-
Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks
In the article Resolve iOS update and restore errors this is what it says about error 14:
Check your USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
To narrow down the issue, you can also change up your hardware:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
If necessary, resolve any further issues with the USB connection, then with your security software.
If you're still seeing the error message, check for hardware issues by following the next section. -
iPhone 5, updating using iTunes, iphone could not be updated, error code 3014, iphone is in recovery mode, I have re-installed iTunes twice and each time got the same message
Error 3014
This error occurs when iTunes can't reach gs.apple.com in a timely fashion. Follow the steps below to contact the iOS software update server gs.apple.com. -
I have a iPhone 4 in recovery mode and it will not restore to factory settings.
I have a iphone 4 in recovery mode and it will not restore to factory settings. I get the error message error 21 and 2001. What can I do? I have tried all the steps.
Alextails998 wrote:
I have tried all the steps.
All what steps?
Did you go through the troubleshooting information here: http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
and
Check USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
If so, then it's a hardware problem. Make an appointment at the genius bar and get it replaced. Based on the "it was water damaged", I think it's a safe bet that it's toast. -
pls. help my iPhone stuck in recovery mode and iTunes wont recognize it..i tried the other options that posted here,,,pls tell me what to do..before it was just stuck in an apple logo but when i tried recovery mode to itunes then it stuck..
Hi awison,
If your iPhone is not recognized by iTunes on your Windows computer you may want to use the steps in this article to troubleshoot -
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
This may also resolve your recovery mode issue. If it does not, use the steps in this article to resolve it -
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/HT1414
Thanks for using Apple Support Communities.
Best,
Brett L -
i tried to up date my i phone 4 to iOS 5 then it wiped my phone and now it tells me to connect to iTunes and that the iPhone is in recovery mode and when i connect it goes to preparing to install to iPhone but never goes any further how do i restore the phone
by reset option do you mean the DFU restore? worked for me, have you tried that?
if not - hold the lock and home button until the power down bar comes up. then hold the lock button for ten seconds - next continue to hold the lock button and press the home button for ten seconds - next release the lock button and hold the home button for 10 seconds. this should be done with the phone tethered. If done right and your itunes is configured as such, the phone will reload the drivers and start up itunes, and then prompt for a restore/update. -
My iphone4 has been stuck on the connect to itunes logo for a few hours. I connected it to itunes and it says that the iphone is on recovery mode and that I need to restore it to use it with itunes. I'm afraid that if I restore it I will loose everything help please!!
AT this point whatever data you have on yoru phone is already gone since it is in recovery mode.
However you can restore from your backup, when your phone reboots from recovery.
YOu do have a backup right? -
my iphone is in recovery mode and when i try to restore it, its doesn't go all the way threw this happen right after i try to upgrade my phone. what do i do HELP ME!!!
Hi, are you doing it through Settings or via iTunes? If doing it through Settings, try plugging it in via USB and updating with iTunes. Hope this helps.
-
iPod is stuck in recovery mode, and not recognized by iTunes.
Tried all of the recommended resets and combinations mentioned, but the ipod is still not recognized. Genius at apple said it may be a hardware error, "The button is broke" but all of the buttons and cords work and i proved it to him. He then said he doesnt know, ma Now what?If it does not work on other computers then I agree with the Genius
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It says that my iphone is in recovery mode and needs to restore. (it is an ipod touch)
It says that my iphone is in recovery mode and i need to restore it, but it isan ipod touch. I cannot restore it because itunes is telling me that the software for the iphone is not currently available. Do I download the software for an iphone?
this happened to me a while ago and im not sure wht to do
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I try to update my iphone 4 to ios 7.1.1. But now my iphone stucks in recovery mode and can't connect to itune. i use windows 7
Try the iTunes troubleshooting advice here:
Windows - http://support.apple.com/kb/ts1538 -
help me
My iPhone is in recovery mode and I do not see it on my laptop and on iTunes. Moreover, I can not turn it off and when I try it comes up all the time in the recovery mode.Hey Yan Heng,
Thanks for the question. It sounds like your iOS device is not recognized in iTunes for Windows, while in recovery mode. The following resource may help to resolve your issue. While you should run through each step, the specific information related to your symptom is outlined in Step 5 (If the device is not recognized while in Recovery Mode).
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M. -
My Iphone is in recovery mode and won't restore, what do I do?
My Iphone is in recovery mode and won't restore, what do I do?
Hi ...
Try here > iOS: Unable to update or restore
Cute user name
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