IPhone 3GS. New Battery?

I have an iPhone 3GS, and it will turn off randomly at times. It will turn off at 40, 60 or even 100% charge (It never makes it to below 40%) I Googled it and it said that I needed to replace my battery, but this NEVER happens when my 3G is switched off?? So is it my battery?

Sure seems to be battery. To be certain, make Genius reservation and take iPhone to Apple Store for free quick battery diagnostic testing.

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  • IPhone 3GS Charging/Battery Problem: Hardware, Software, or Both?

    Hello everyone,
    I'm a long time Apple user, but this is the first time I've ever posted on the Apple Support forums. I hope you will please excuse the length of my post, as I believe that relaying the approximate sequence of events here is important in determining the cause (or causes) of the problem I am currently facing.
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    I purchased the iPhone 3GS second-hand on eBay approx 3 weeks ago, to replace my old Nokia (which had finally given up the ghost), and although I initially got the 'charging is not supported with this accessory'  error - I remedied this problem by using a whole range of different chargers and USB cables which I had accumulated over the years, and so initially, I always managed to get the battery charged one way or the other.
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    As things progressed though; the 'charging is not supported with this accessory'  error appeared on a more regular basis, though I was often able to get around it by changing plugs and/or leaving the device overnight. As many of you will undoubtedly know; this error message was said to be a 'software bug' - one which would typically appear once the battery's charge level was under 20%, and not before. Common advice on Mac forums was to never allow your battery level to drop below 20%, which would prevent the problem from occuring. 
    However in my case, this error message was now showing up more regularly, often when the phone had more than 20% charge left, leaving me unable to charge the phone quickly and successfully when needed. 
    And as many of you will also know, the 'official word' across all the different Mac forums is that even when this charging error message is showing, and the phone's battery indicator appears empty or declining, the battery will continue to charge, albeit at a much, much slower rate. This appeared to be true, as I was able to leave it overnight, with the error message displaying, and return to find that the battery had charged - though only to a marginal degree and never to full capacity. At this point, I was still able to use the phone, although on a somewhat limited basis, as the battery was always running out of juice too quickly.
    However the situation worsened, whereby the phone started to reject all of the chargers and cables; either failing to recognize them at all, or giving me the aforementioned error message. Its battery would die,  and I would have to leave it plugged in overnight (approx 8-10 hours) to get any response out of it at all. If I left it long enough, it seemed that I would at least get some charge out of it, though the maximum charge level was rapidly decreasing despite the amount of time it had been charging for, making the phone become less and less usable by the day.
    Still, things continued to worsen - the 'charging is not supported with this accessory'  error now appeared regardless of how much charge the battery had left in it, or what type of cables or plugs I was using - leaving me with no choice but to let the battery run down, and watch as the phone switched itself off..
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    It should also be noted that throughout this entire process - the phone will always register with iTunes when plugged into my laptop and switched on. I have had absolutely no trouble with the transferring or music or apps, or the updating of software since I got the device. Even today, where I managed to get a few minutes of 'on-time' out of the phone - it immediately registered with iTunes, despite simultaneously giving me the charging is not supported with this accessory' error, before promptly running out of power and dying again.
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    Suffice to say - I am pulling my hair out here. You simply can't get by in today's world without a mobile phone, and I had only just bought this phone as a replacement for my old one. I had really come to depend on it, and would hate to think that I'd have to say goodbye to it because it required some kind of replacement part or repair that cost more than the phone itself (£65)
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    - A
    - Cleaning the cables, adaptors and charging port with a toothbrush and some compressed air.
    And still - the phone will appear to be charging when switched off (though it never seems to get beyond about 10%) and will stop charging as soon as it's switched on, leaving me with about 5 minutes of usage before I have to go through the whole process again.
    Any advice whatsoever would be greatly appreciated - and again, my apologies for such a lengthy post!!
    Thanking you in advance,
    Adam

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    Message was edited by: davidusr

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