IPhone 3GS not backing up to default hard drive location

Hi
I've just noticed that my iPhone 3GS has not backed up to %AppData%\Roaming\Apple Computer\MobileSync\Backup since November 2011. Whenever I connect the phone to my laptop, it appears to backup before syncing but I don't know where it's being saved. Right-clicking the iPhone in iTunes and selecting Restore from Backup... displays the backups from November 2011, plus the one 'created' when I connected the phone just now, but a new folder has not been created in the default location. I've searched the c:\ drive for all files and folders created today but no relevant items were retrieved.
It doesn't sync over wifi for some reason, which is only a minor inconvenience for me and I only mention it now in case it could be a related issue.
I read in another forum that the backup won't be stored locally if iCloud backup is enabled, but it isn't on my phone - the only setting enabled in this section is Find My iPhone, with iCloud Backup switched off in the Storage & Backup section.
I've got two other users of iTunes on this machine so I would rather not uninstall/reinstall unless absolutely necessary. The phone is running iOS 6.1.3 and iTunes is v. 11.0.2.26 (although as I keep it up-to-date, it's been through several versions since the last successful backup).
Any ideas?

Thanks for that, not sure how I missed that article. Renaming the backup folders gives me a workaround whenever I decide I want to backup, which got me through a 3GS > 4S upgrade, but I haven't found the root cause yet. I'll update this question if I manage to figure it out.

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Going to try this in a new thread as I had no answer to my reply in another discussion..... Here goes:
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Windows Vista, Windows 7, and Windows 8: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
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http://support.apple.com/kb/HT4946

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crash888 wrote:
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I recommend following steps 2-6 for an issue like the one you described:
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
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http://support.apple.com/kb/HT1766
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IPhone 3GS not backing up to default hard drive location

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