Iphone 3gs not switching on or connecting to itunes

Hi my iphone 3GS will not go past the apple logo when switching on.  Have tried to connect to itunes to do a restore but itunes not recognising my phone. It worked fine a few hours ago until I needed to turn it off.  Any suggestions gratefully received.  Many thanks

Hi Helski242,
Let's see if we can isolate this issue further, I'd like you to try to restore your device with iTunes. If you are unable to do so, you may need to place the iPhone into recovery mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
You may experience one of the issues listed below with your iPhone, iPad, or iPod touch when you attempt to update or restore. If any of these occurs, you can place the device into recovery mode and attempt to restore the device again.
- Device continually restarts but never displays the Home screen.
- An update or restore did not complete and the device is no longer recognized in iTunes.
- Stops responding, showing the Apple logo with no progress bar or a stopped progress bar, for over ten minutes.
If you continue to have issues with iTunes recognizing your iPhone, see Step 5 "If the device is not recognized while in Recovery Mode" of this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M.

Similar Messages

  • My iphone will not switch on despite connecting it to the charger

    my iphone will not switch on despite connecting it to the charger.  It switched itself off while i was uploading a video to facebook and has been completly unresponsive ever since.  Any help or advice greatly appreciated, thanks

    try a hard reset
    press power button and homer button together for 10 secs or till apple logo appears, release keys as soon as u see the apple logo
    good luck

  • My iphone 3gs keeps telling me to connect to itunes

    my iphone 3gs keeps telling me to connect to itunes, when i do it tells me that it needs to be restored, but it doesnt restore, instead it says error 1013

    Try http://support.apple.com/kb/HT1808.

  • My iphone 3gs is stuck on the "connect to iTunes" screen!

    I just got my iphone 3gs yesterday. The guy at the AT&t store told me to update it. Yesterday it didnt work, but today it did. I followed all the directions i've got it set up to the wifi. When it came to the "Set up iPhone" screen i selected itunes backup. I had it backed up and everything already on my computer. The next screen was the connect to iTunes screen. I plugged it in and it synced and i could see the little sync icon on the bar at the top of my phone. It won't let me off the screen now. I've tried plugging it in almost 10 times and it still wont let me off the screen. I would like to not have to set it up as a new iPhone if possible. Any suggestions?

    Nevermind. i reset it. Thanks a lot people.

  • TS1538 Iphone 3GS not working after IOS6 upgrade. Itunes not recognising Iphone anymore

    When I plugged my 3GS into Itunes I was advised of IOS6 upgrade, I clicked and done said,  the upgrade comenced. Hiowever, after a short while I got an error message saying "an unknown arror has accured" my Iphone will now only show the usb to Itunes screen indicating I need to do a restore. However, my phone is no longer recognised by Itunes or my PC. I've tried all the usual to reset the phone but no good. Is there a way to completely reset it back to factory default without using Itunes?

    Did you get an error message when upgrading? If so, what was it?
    Please also say what you mean by "not working". Is it displaying an error? Is it not connecting to a network? Does it connect to WiFi but not a data network? Was it hacked or jailbroken before updating?

  • My iphone 3gs says it needs to connect to itunes after i tried the new software update, but it wont connect

    I updated my itunes and iphone 3gs. the itunes update worked but the iphone update didnt and gave me an error message. the message closed before i could read it. my phone, it seems, is completely wiped and every time i try to restart it or turn it on it goes to the usual apple sign then straight to the pictures symbolizing that i need to connect my phone to itunes. when i try to connect it to itunes it refuses to show up. what do i do?

    I updated my itunes and iphone 3gs. the itunes update worked but the iphone update didnt and gave me an error message. the message closed before i could read it. my phone, it seems, is completely wiped and every time i try to restart it or turn it on it goes to the usual apple sign then straight to the pictures symbolizing that i need to connect my phone to itunes. when i try to connect it to itunes it refuses to show up. what do i do?

  • My iPhone will not get past the connect to iTunes screen. I tried downloading iOS 8.0.2 and it downloaded but then cancelled because of an error. My iPhone will not do anything at all.

    So my iPhone 5s will not let me get past the connect to iTunes page.
    Thursday night I went to go download iOS 8.0.2 and it said I needed to connect to iTunes. So I plugged my cord into my laptop and it opened up iTunes and proceeded to tell me that I needed to update and restore. So I clicked it and it began updating. After over a day, and many different attempts, it finally downloaded all the way through and then said it was processing the item. After this, there was a said error and I had to restart the update. I haven't been able to use my phone at all and it will not let me get past the connect to iTunes page. Please help.

    I was able to restore my phone!!!
    I called Apple and they said there was nothing more I could do. I called my carrier Verizon and was able to get my computer to recognize my device after trying this-
    Solution:
    After trying EVERYTHING this is the ONLY thing that worked-
    I took the USB connector cable out of the USB port it was in, and tried another one on the otherside of my laptop and iTunes was able to discover my phone in recovery mode. My phone was reset and everything is fine ( thank gosh for backup copies!)

  • How do I get an unlocked iPhone 3GS out of recovery mode (connect to itunes error) on screen. Cannot do anything on phone until problem is fixed ...

    After putting phone into DFU mode and attempting to restore and update the phone, at the end, an error message came up saying: "the iPhone could not be restored. An unknown error occured (1)."
    How do I go about fixing this problem. I need to get my phone out of this (connect to itunes) mode. Everything I've tried does not work ! By the way, I have the latest version of itunes .. (iTunes 11)

    Error 1 basically means you need to try two more times, and if the issue remains unresolved, contact Apple Support.
    Resolve specific iTunes update and restore errors - Support - Apple
    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
    Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.

  • My iPhone 3Gs, cannot switch on and detect by iTunes after plug in USB

    Hi, I am facing a problem, the scenarios as i connect my iphone using my MBP, than it alert me with updating IOS, from my current version IOS 6 to IOS 6.1.2. After a series of downloading the update from iTunes, the phone restarted as normal process, and require me to connect my iphone to iTunes, so, i followed plugged in my usb to my MBP and connect the other end to my iphone. However, iTunes doesn't seems to recorgnize my device, it doen't shown any iphone been connected to my iphone and my iphone stil showing please connect to iTunes. Further, i tried to charge my iphone using charger, and it cannot be charge as well, it seems like my connector spoilt or the connector of my iphone got shut down during the process. I am seriously need help regarding this. Thank you.

    Reset the phone (no data loss): press both home and power buttons for up to 45 seconds, releasing when the Apple logo appears.

  • My iPhone will not download apps, or connect to iTunes store

    Every time I try to download an app in my iPhone 4s I get a message that says cannot connect to iTunes store.
    My software is up to date.
    I've tried to reset and turn off device.
    And I've manually joined my wifi network.
    Still no change. What can I do?

    I fixed the problem with some random trouble shooting moves

  • Porblem: 3Gs not recognised AT ALL after updating itunes and trying to update phone

    Have updated itunes and tried to update Iphone 3gs.  Now I have connect to itunes display on iphone, and when I connect, I get "new hardware not recognized", "iphone in recovery mode", and device does not come up in itunes.  In device manager "?!" are shown in "other devices" next to "iphone in recover mode".
    Any ideas?  I've been trying all day to fix this.
    Currrently when I plug in the Iphone, the computer completely ignores it and no reaction, so seems to have got a bit worse!
    I'm using PC, Win XP SP2.
    I've tried all my USB ports, and various fixes I've found online, but happy to keep trying them if you have any ideas???!?!!?!
    At the moment my iphone is dead/blank/part restored, so can't do any solutions that require the functions of the phone.

    Thanks wjosten.  I've now been through all this, and there was a lot of old 3d party phone stuff to remove.
    However, I have not progressed really.  Any other thoughts on this please?

  • I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?

    I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?
    Also, when I tried to Restore the settings, an Error Message pops up that says " The iPhone software update server could not be contacted. The requested resource was not found.
    I'm trying to free up space on my phone by removing [literally] thousands of old photos which were originally synched to the phone, because I had forgotten to uncheck the photos button when I synched it ages ago.
    I have also tried synching it on my 24" iMac (running OSX Snow Leopard). But again, when I try restoring the phone through itunes, it says the file is corrupted. It sggests unplugging the device, and then plugging it in again. I have done this numerous times with no success.
    I'm guessing it must be because my phone (and versions of iTunes, and OSX) are all too old.
    Please can anybody help.
    Cheers,
    Dan_nz.

    There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

  • My iPhone 4s is not switching on, I connected it to itunes thru my Windows 7 laptop and it says phone needs to be restored. I clicked okay and it started the process however the progress bar with the apple logo is on the screen, progressbar do not start

    My iPhone 4s is not switching on, I connected it to itunes thru my Windows 7 laptop and it says phone needs to be restored. I clicked okay and it started the process however the progress bar with the apple logo is on the screen, progress in the bar did not start yet after 5 hours. Some one please hep me.

    I did put it in DFU mode but its still not working, although everytime it shows your iphone needs to be restored. Kindly help.

  • HT201263 iphone 3gs not connect to pc!!

    help me!! iphone 3gs not connect to pc!!

    Do you have the latest version of "iTunes for Windows" installed on the PC?
    Hope this helps

  • My iPhone is not switching on

    my iphone is not switching on, i just got a new iphone 5s yesterday, and it was working yesterday, i left it on charge overnight and i woke up today and it is not responding when i press the power button. help me what do i do?

    Did you already try to reset the phone by holding the sleep and home button for about 10sec,until the the Apple logo comes back again? You will not lose data by resetting.
    If this does not help, connect in recovery mode to your computer, explained here:
    If you can't update or restore your iOS device
    If still no luck, contact Apple to get it serviced:
    iPhone - Contact Support - Apple Support

Maybe you are looking for