IPhone 3GS Shuts Down when receiving a call

My wife's iPhone 3GS has an odd problem - sometimes - but not always - when an incoming call comes in the phone shuts down. The phone doesn't ring (or vibrate) it immediately shuts down to the power off state - and it's only after a while that I realise the phone is off - later I find out someone tried to call.
Has anyone else seen this problem?
It's a 32GB 3GS on the latest firmware 3.1.2 (7D11) and 05.11.07.

I'm having exactly the same issue with my iphone, and same specs. It's a new work phone so discussed with IT manager. She advised returning it so it could be sent back for repair. Would be interested if you have heard of any other fixes as not keen to be without the phone, although that needs to weighed against the fact it randomly shuts down when a call comes in!

Similar Messages

  • Why does my iphone 3gs shut down when battery gets to 80%?  have installed new battery and nothing changes?

    Why does my iphone 3gs shut down when battery shows 80%.  a couple of months ago is shut down at 60% but has continually gotten worse.  this was before 5.0.  i took it to a repair man and he tried a used battery, a new battery, and the original battery.  nothing helped.  5.01 didnt help either.  What is my problem?

    Fully discharge the battery (till it shuts down and won't turn on) and then fully recharge it (100%).  This will recalibrate the battery meter.  You may need to do this a few times.

  • IPhone 3GS Shuts Down When I Get To 20% Battery - Battery Doesn't Last

    So like everyone now, I'm experiencing battery issues on the 3GS after upgrading to 4.3. My phone can barely get through a 5 hour day at school & it's dead before I even get to work at night. I'm constantly having to keep my phone plugged in to the external battery I bought. My 3GS also automatically shuts down as soon as my phone reaches 20% battery. This never happened before iOS 4.3. Used to be the phone shut off at 2% battery, not 20%. Anybody else experiencing this? I hope this gets fixed in an upcoming update soon.

    I have exactly the same issue with iPhone 4 iOS 4.3.3 getting empty battery shutdowns at 20% then at more than 20 % seems to be poor calibration but I don't know how to reach 0% if it keeps shutting at 20% anyways charging to 100% then restoring appears to solve the problem but it's only a matter of time then the problem comes back ... Any ideas

  • Iphone shuts down when making a call

    Please help my iphone shuts down when making a call restored and set to new phone but still shuts down after 2 to 3 mins  HELP

    I'm having exactly the same issue with my iphone, and same specs. It's a new work phone so discussed with IT manager. She advised returning it so it could be sent back for repair. Would be interested if you have heard of any other fixes as not keen to be without the phone, although that needs to weighed against the fact it randomly shuts down when a call comes in!

  • My IPhone 3GS shuts down

    My IPhone 3GS shuts of while making a call & when the wifi is on. I need to connect it to power to put it on. What's to be done? Thanks, E. Frank

    try a reset, hold down the home/power button together for 10 to 15 secs or until you see the apple logo and then release.   Then wait for you phone to boot back up.

  • Iphone 3gs shuts down & reboots on its own.

    The 2 yr old iphone 3gs shuts down on its own and the silver apple icon pops up ~ the phone boots itself up. This has been happening more frequently, since Dec 2010. I could be on the internet, or using any app and it does this. A couple times I had to simutaneously hold down the power and home buttons to turn on the phone, and, or, unfreeze the phone. I always charge my phone, and regularly sync it with the latest upgrade(s). What is going on?

    I had this, but I have now rectified the issue. It's an app?
    I de-selected all my apps and just left the standard ones on.
    I did a full restore from backup but did not sync any apps.
    Problem solved, no more dropped calls. No more apple logo for no reason.
    I am slowly re-adding my apps, 1 or 2 at a time, I have over 150 so it may take a while but so far I have reloaded about 10 of my most used ones and still everything fine. I will find the one that caused the problem eventually!!
    Happy bunny again though, as I have a phone that can actually make a call for more than 5 minutes!!

  • IPhone 3GS shutting down randomly...

    Hi,
    I was wondering if someone has experienced an issue where an iPhone 3GS shuts down randomly. The issue started tonight just a few minutes ago, the only thing I installed yesterday was iOS 5.0.1. Personally, I don't know what has happened, I do know that my brother has downloaded some songs using the Download Lite App from the App Store. Curiously the issue started occuring after the downloaded one song using that app, but other than that I can't find a problem indicator.

    I also having the same issue with my iPhone 3GS with iOS 5.0.1, except most the day went by okay for me until near the end of the day. Perhaps I don't use my iPhone as frequently as you guys are but when I really on to something on it, it just shuts down like a Window virus. (hehe)
    Also find some more details on my similar post:
    https://discussions.apple.com/thread/3488779
    Thanks for sharing comments/problems guys. It really means a lot.

  • My iphone keeps shutting down when i try to edit a picture

    My iPhone keeps shutting down when I try to edit a picture.

    Submit a bug report at http://apple.com/feedback/iphone.html

  • HT201401 IPhone often shuts down when it's comes about a 15 - 20 percent

    IPhone often shuts down when it's comes about a 15 - 20 percent,
    And when trying to turn it on appears on the screen there is a need to plug in (to charge).
    After connecting to charger (after 5 seconds or so) the device turns on as if nothing had happened, and continues to work regular

    That might occur if you're using the iPhone in low temperatures as the battery decharges quickly in lower temps. If you're using the phone at a normal room temperature I have no idea why your phone shuts off at as high as 20%. Also, if you use your phone in too high temperature areas the battery lifespan will decrease. The more you
    Anyway, at least one time a month you should run the iphone down to 0% (or as low as you can go) and then completly charge it. Don't do any 5 minute charges, just go from what ever percent you're at and run it down to zero then recharge to full.

  • Iphone 4s shuts down when it battery life gets to about 17%. prior to IOS 7 it would shut down at about 1%. What's up? (Oh, when I plug in recharge, the battery indicates it's at 17% or so. So, I'm not referring to battery drain).

    My iPhone 4s shuts down when battery indicater reaches about 17%. When I recharge, indicater shows about 17%, so apparently this isn't fast battery drain. Oh, this happens since IOS7.

    See if your phone is one that Apple has noted as requiring a replacement battery: https://www.apple.com/support/iphone5-battery/
    ~Lyssa

  • Why does iphone 3gs shut down by itself?

    Why does iphone 3gs shut down by itself?

    Its pobably running out of battery, Try plugging it in.
    I Hope I Was Able To Help You Or Solve Your Question.
    Simmm
    3/12/2012
    If Someone Helped You, Click
    "This Helped Me"
    If Someone Solved Your Question, Click
    "This Solved My Question"

  • My iPhone automatically shuts down when the battery reaches 50%. How can I resolve it?

    My iPhone 4 iOS 7.0 automatically shuts down when the battery charge reaches 50%. Is it a battery problem or is it the phone?

    Thanks, you're a life saver. Here is the report:
    AC Power:
    System Sleep Timer (Minutes): 10
    Disk Sleep Timer (Minutes): 10
    Display Sleep Timer (Minutes): 10
    Automatic Restart On Power Loss: No
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Wake On LAN: Yes
    Display Sleep Uses Dim: Yes
    Battery Power:
    System Sleep Timer (Minutes): 10
    Disk Sleep Timer (Minutes): 180
    Display Sleep Timer (Minutes): 2
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Display Sleep Uses Dim: Yes
    Reduce Brightness: Yes
    Battery Information:
    Battery Installed: Yes
    First low level warning: No
    Full Charge Capacity (mAh): 3004
    Remaining Capacity (mAh): 2994
    Amperage (mA): 0
    Voltage (mV): 12385
    Cycle Count: 41
    AC Charger Information:
    Connected: Yes
    Charging: No
    Hardware Configuration:
    UPS Installed: No

  • IPhone 6 shutting down when apps crash

    Some of my apps are crashing and causing the iPhone to shut down and then I have to hold the button for it to reboot. I tried deleting and reinstalling the apps that are causing the crashes but that didn't work. I have the same apps on my iPad which also has iOS 8 but the problem isn't happening on the iPad only the iPhone does anybody have any thoughts?

    Hey sjam,
    Thanks for the question. I understand that you are experiencing issues with a few purchased applications. The following resource should help you troubleshoot:
    iOS: An app you installed unexpectedly quits, stops responding, or won’t open
    http://support.apple.com/kb/ts1702
    If your issue persists you can follow the last step to contact the developer of the app for help.
    Thanks,
    Matt M.

  • IPhone 3GS shuts down randomly when SIM card is in

    without SIM card it works properly! I have updated to iOS 5.0.1, also got a new SIM card from our provider, without results. iPhone shuts down and reboots every 5 minutes when SIM is in. Does anyone has the same problem? What can I do besides sending it to the Service?
    Would a resetting help?

    Some Users have Reported that a Restore as New has helped Resolve issues...
    Backup and Set Up as New Device
    http://support.apple.com/kb/HT4137
    Try this First..
    Turn the Phone Off...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear and then Disappear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    Turn the Phone On...

  • IPhone 3G shuts down when not plugged in

    Hello,
    I have had this problem for awhile and now just getting to troubleshoot the issue. Basically the phone appears to take a charge after it's been plugged in to my computer and/or outlet, however when removed it shuts down after 30 seconds or so and I have to reboot. Is this a battery issue or another underlying issue? Can it be fixed? I took the phone to the apple store but they were not any help due to no warranty. Thank you!

    My 3G's problems have only gotten worse with each new update. Now I literally can't use it continuously for more than two minutes without a full charge going down to zero. I can basically just call people on my 3G and that's it. I probably need to get a new phone now, but with the iPhone 5 possibly coming out this year I want to see if the iPhone 4 (and iPad 1) will go through the same ordeal with iOS5.
    I think Apple just needs to learn how to make their software more scalable and learn to support different versions of their OS simultaneously.
    With so many models in use it's almost become the same as their personal computers. They shouldn't continue to just support one updated OS optimized for one specific model. Microsoft continues to update and support Windows at least one generation back from the current version because they know there are people who are going to own these things for four years at a time.

Maybe you are looking for