IPhone 3Gs syncing problems with PC and photos

An executive at my company is experiencing syncing issues with his photos on his PC and iPhone 3Gs. He's gone to the Apple Store and met with a Genius Bar consultant and they've already wiped the phone "clean" and still is unable to sync his photos to his iPhone. Any suggestions or fixes are greatly appreciated. He recently upgraded his laptop to Windows 7, could that be a contributing factor? Thank you.

Unlikley it's Windows 7.  Maybe delete the iPod photo cache?... http://support.apple.com/kb/TS1314

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