IPhone 3Gs update to 3.2.1 error causes phone to freeze permanently
Happy new year everyone.
I was updating my bosses iPhone 3Gs 32GB model to the latest 3.2.1. It’s a job I have performed on the same computer with all the other iPhones of the company since I’m the IT Administrator, without a problem. Anyway. ITunes downloaded the update, decompressed it, backed up the phone and it was about to update it. During the update a message popped up saying the update could not be completed due to an unknown error. I clicked ok and looked at the iPhone. The iPhone was displaying the connect to iTunes screen (the one with the iTunes logo on top end the usb cable with the arrow pointing at the logo). No matter what I do this screen is al that it shows.
I tried pressing the home button to cause it to quit. No response.
I tried pressing the sleep button to shut it down. Screen cause black only to turn on after a while showing the same screen again.
I tried to reset the phone. Screen goes black, apple logo appears and immediately the connect to iTunes screen again.
I disconnected the USB from the iPhone and reconnected it. The PC does the sound that some USB device has connected, the last.fm software detects the iPhone. Itunes does not see the phone at all.
I restarted the PC, did all of the the above and still nothing. The same screen shows on the iPhone.
I could use some help. Thanks in advance.
the first time you've tried to do the restore or the update itunes had to make a backup so if i'm not wrog at the end of the restoring itunes will ask you if you want to configure your phone as new or with the back up ... i think..
Similar Messages
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Hi
I updated my Iphone 4 to the latest IOS5 software and selected to backup to the cloud. This worked a treat. I did the same on my IPAD and this worked to,
I then updated my wifes Iphone 3GS to the same IOS5 software. It said it was backing up the phone and it proceeded to continue with the download. Once the loading of the software was complete, I then went through the process of setting up the iCloud settings on the 3GS phone and selected to merge the data and used my Apple Account, as we share this account.
Now complete the contacts are incorrect, as they phone now has all my contacts on it and my wife's are missing / have been overwritten. This is a major issue as I cannot seem to recover these.
I can plug the phone back into ITunes and run a restore but its telling me to restore to factory settings. Where is the backup iTunes did as part of the software update and or how can I recover the contacts that are relevant to my wifes phone and not mine as she cannot use her phone with my contacts.
I have since turned the contacts off on her phone and removed these so they do not appear and sync with the cloud, but I depserately need to get these back as they are required for her work.
Many thanks
StuartHaving the exact same problem. Just got an iPhone 3G S for christmas, and i can't use it.
Maybe try down-grading it so you can at least add contacts and change settings? i havent done it but you could try. -
after unlocking over the phone from ATT and resetting iphone 3gs I keep getting the same error message "could not activate phone" neither Apple Store Tech or ATT were able to fix this .
Itunes displays a message saying "there is no SIM installed in the phone you're trying to activate" even if there is the same SIM that was working minutes before.
The SIM works on a different phone I tested it.
Any ideas?? TKS Sandro“Could Not Activate EDGE” error message Update ...
Well it’s going on day 6 and still sporadic to no EDGE on my iPhone. At one time, it was thought to be a defective iPhone – since my partner’s iPhone works just fine.
After over three hours on the land line with AT&T and Apple, I was sent to the local Apple store for a replacement. Of course, as soon as I walked into the Apple store my iPhone worked just fine. ;-( The local store replaced my iPhone and suggested I go home and activate the phone as a NEW iPhone, that way if there was a bug in my data it would not carry over to the new phone. Did that and well… still sporadic to no EDGE. By the way, I have the Big White “E” to the right of the 5 bars and AT&T .
AT&T said last week they has “Software” issues in my area, but the CSR I talked to did not know what the issues were or if they were the cause of my problems. He did say they would call me back today to see how my iPhone was doing, but alas, no call back.
When I’m next to my partner, trying to access the same feature, his iPhone is just so fast. Mine hangs up, draws out and finally I get the error message, “Could Not Activate EDGE”. I am updated to version “1.1.4(4A102)”. New (refurbished) iPhone direct from Apple.
I remember reading a while back about some problems others had when they upgraded to from 1.1.3 to 1.1.4. I never had those problems, but it sure looks like they may have started. Does anyone remember what the problems with 1.1.4 were, what was done if anything to correct them, and best of all any suggestions?
By the way, this is Seattle, not some small – out of the way place where connection and signal strength is expected to be second rate. Also, I had full function of my iPhone from the day I bought it in June 2007, all the way up to Thursday March 20, at 2120.
Thanks
Joe -
Updated my iphone 3gs to the 5 ios and now my phone wont read my sim card when i reacticate it
updated my iphone 3gs to the 5 ios and now my phone wont read my sim card when i reactivate it.
Every time i connect it to itunes all it says is "There is no SIM card installed in the iphone you are attempting to activate." Even thought there is a sim card connected in my phone.Is the SIM from a supported carrier?
Is the device carrier locked, officially unlocked, or hacked to be unlocked?
Has the SIM been reseated? If not, try that.
Also, basic troubleshooting is reset, restart, restore. Has any of that been tried? -
iphone 3gs- updated to the ios 5.0.1... since then i plugged it into itunes, an now my phone restarts itself every 3-4 minutes!!! it so annoying! its useless, i cant do anything with it. restored it 4 times and its still doing it!!! please help!!!
i contacted o2 and they said id have to pay to get it fixed after sending it away for ten days if their was a fault, when im still under warranty!! contacted apple who will get back to me!I am assuming you updated to version 5.1.1, not 5.0.1 since no legitimate version of 5.0.1 is available.
Where is this iPhone from and what means did you use to unlock it? -
Downloading the new IPhone software update keeps failing ,I get error code -3259 is there a fix for this
Disable the security software and try again, Kaspersky's has been really annoying with this along with a couple others.
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My iphone 3GS updated itself to ios 6 and never started to work
My iphone 3GS updated itself to ios 6 & then things went absurd.
iphone kept restarting after showing apple logo. The issue continued even after a complete restoration. Apple service now says firmware got corrupted and so I have to pay 9500Rs (200$) and get a phone replacement of the same model. And there is no other solution.
Can anyone give any other solution or else is it worth to get it replaced for 9500Rs.
I have spend money for no real hardware issue and apples improper firmware methodology and updates...This is what I posted to someone else having the same issue:
I having the same issue about the and iTunes says "The iPhone cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.". I've had the iPhone 3GS since it came out. It was working fine until I just tried to update it. It has NEVER been hacked or jailbroken. WE AND A FEW OTHERS are having the same issue then it is more than likely that this is an update issue. I took mine to the Apple store and the tech tried to update it and he came to the same problem and told me he couldn't update it. My assumption is that we are not the only one's with this issue and that if there was a way to update it to the update before this last one it might be a solution. I don't know how to get the previous update. Apple probably is aware of the problem, and hasn't come up with a solution yet. Or, enough people haven't complained yet. The tech suggested that there might be something wrong with the phone itself, but that couldn't be since it was working perfectly before I updated it and others are having the same issue. It is highly unlikely that a lot of people are having the same hardware issue all of a sudden at the same time. Apple/iTunes needs to fix this... and hopefully soon
Also: I can update or restore my iPhone 5 and other iPhones so it is not an issue with my firewall or other software on my computer. No one touches my iPhone or my computer they are secure, locked all the time, and I have no jailbreak software on my computer (Apple tried it and they are clueless at the moment from what I can tell). -
My computer had reboot while my Iphone 3GS update, now it's blocked int the loading bar of the update. Help me !
J'ai trouvé la solution moi-meme, mais merci quand meme de m'avoir repondu bande de nazes.
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I have an older iPhone (3gs) and need to upgrade to a newer phone (4S). I need to get my NOTES, CALENDAR, CONTACTS, PICTURES, etc backed up on iTunes so I can get that data loaded onto the new phone. But not sure how to do that. When I open iTunes it has a button that say "Back Up iPhone", but I'm not sure what that does. When I go into the sync options it say I have another user account and asks me if I want to merge of replace. I'm assuming it's trying to tell me I have an older iTunes Library, but don't know that. Geez, maybe people over 60 shouldn't have iPhones, iTunes just bafles me.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
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I had to upload itunes on a new computer and after the iphone was updated my music was not on my phone and i don't see any music on my itunes any suggestions
iTunes- How to move your music to a new computer
Syncing to a "New" Computer or replacing a "crashed" Hard Drive -
I have a iphone 3gs it don't have wifi bluetooth or phone service
i have a iphone 3gs it don't have wifi bluetooth or phone service
You can't get help here. At all. Jailbroken devices can not be discussed here per the terms of service.
Any warranty is void and you can not get support for it here or from Apple. -
IPhone 3GS - Update Failure. Multiple Errors.
iPhone: 3GS
Purchased: 12/2009
OS: XP Pro 64
iOS pre-Fail: 3.1.2
-Clicked Update to bring my firmware to 4.2.1. Error 1403.
-Clicked Restore to bring back my new brick. Error 3194.
-Held home+power to bring to DFU Recovery.
-Manually Downloaded 4.2.1, attempted to shift+restore: Error 1601.
-Uninstalled iTunes+Apple related software. Reinstall.
-Manually Downloaded 3.1.3, attempted to shift+restore: Error 3194.
-Manually Downloaded 3.1.2, attempted to shift+restore: Error 3194.
-Clicked Restore to try to bring it back. Error 1601.
-DFU Recovery
-Switched USB ports, shift+restore to 4.2.1. Error 1601.
-DFU Recovery
-Shift+restore to 3.1.3. Error 3194.
As you can tell, I've been banging away at this for a little while. It's not working. When the shift+restores fail to update, I get white screened on my iPhone 3GS. I can't bring my phone back to the original settings, I can't update it.
I've restarted my computer in here a few times, switched USBs etc. Any advice as to what I'm doing wrong?
*EDIT*
Note, most of these errors occur on verify with Apple, the shift+restore to 4.2.1 fails while preparing.The 3194 error appears to have something to do with the digital signature of the OS file that you downloaded. I found this "fix" that people use to downgrade their OS, no reason why it shouldn't work for the upgrade too.
* 1) First navigate to “c:\windows\system32\drivers\etc\” and open the ‘hosts’ file in notepad. To do so, right click on the file and select Open With->Notepad. At the end of the document, add this string “74.208.10.249 gs.apple.com”.
* 2) Now connect your iPhone to iTunes in recovery mode. To do so, first switch off your device. Then press the Home button on your handset and connect the USB cable. As soon as you connect the USB cable, the device will boot up and a “Connect To iTunes” screen will be displayed. Users can now stop pressing the Home button.
* 3) Fire up iTunes now. You will see your iPhone/iPod Touch detected in recovery mode. Now, whilst pressing the Shift key for Windows users or Alt key on the Mac platform, click on the Restore option.
* Now just select the original OS x.x.x and voila, you are done. Now you can again enjoy OS x.x.x on your iTouch device. -
all my iphone 3gs shows is connect to itunes when i plug it up to charge. and if i dont have it plugged up it would constantly show the apple emblem on the black screen and then disappear (it will do this on and off quite a bit). i tried to restore it on itunes and after it was all done an error (23) popped up. i really need someones help to fully fix this problem please!
Start here: http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US#error23
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
Iphone 3gs in recovery mode and gets error on itunes
Hi my iphone 3gs in stuck recovery mode and gets an unknown error on itunes when afterdownloading ios6 and trying to restore.
My phone is useless right now:(
I did have a uncomplete cloud backup inprogress when I tried ti update the iosHi Han38,
If your iPhone is in Recovery Mode but isn't being recognized by iTunes on your Windows machine, you may find the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
- Brenden -
IPHONE 3GS UPDATE PROBLEM! PLEASE HELP!!
I went to update my iphone 3gs. an error popped up froze my phone and now it says i must factory reset my phone.....i do not want to clear my phone! it will not even attempt to connect to itunes without the restore! PLEASE PLEASE HELP!!!
cjkeith, you've every right to be frustrated, but now you're coming across as well, let's just say "unsmart".
First, what on earth does paying 500.00 for a phone and thousands of dollars in other apple products have to do with anything?
Second, do you think any of us care about your idle threat to save your money and buy a non-Apple product?
Third, and what makes you seem the most "unsmart" is your last statement. We're not Apple here on this user to user technical support forum. We're users just like you! So your last statement is just so ridiculous.
It's always easier to place the blame for our own misfortunes on someone else, rather than take responsibility for our own action. As Dr. Al stated, you learned a lesson the hard way.
Time to move on.
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