IPhone 3GS won't sync or be seen by iTunes

Hi All,
I recently moved my iTunes library from my PC to Network drive.
During the move due to my stupidity I lost my playlists.
I have 2 x iPhone 3Gs and a 160GB iPod classic.
The iPod classic can sync with iTunes no problem.
When I try to sync either of my iPhones nothing happens.
I am using the same cable as my iPod and it starts charging the phone.
My PC recognises the phone as it asks me if I want to few photo's.
However iTunes does not recognise the phone.
I am not sure what to do as nothing has changed with the exception of where the music is located.
Does anytone have any suggestions?
I have been trying to get this sorted for the last 5 days with no luck

Hello taylasaurus,
I would be concerned too if my iPhone was not recognized by iTunes on my Mac.  I found an article with steps you can take when you encounter an issue like this. 
I recommend following the steps in this article:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Thank you for using Apple Support Communities.
Best,
Sheila M.

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