Iphone 3s hardware not supported by Windows xp

I plugged in my wife's iphone 3gs phone to update in Itunes.  I got a message from Windows that the hardware driver was not recognized.  I was able to get in Itunes and record my device.  It started updating.  I came back to an error message and now Windows refuses to recognize the iphone when I plug it in and Itunes will not pull up my phone as a recognized device either.  I see the iphone in backup but cannot restore it.  All my phone shows is a picture of the USB cord to connect to Itunes.  How do I get Windows XP to accept the Iphone hardware?  Please help me restore this iphone.  Thank you,

Remove and reinstall iTunes. See: http://support.apple.com/kb/HT1925
Disable your antivirus and firewall before updating or restoring the phone.

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