IPhone 4: accedental buttons pushing

Hi,
Since I'd updated my wife's iPhone 4 to iOS 7 she began experiencing accedental buttons pushing while placing a call. Clearly its proximity sensor doesn't turn off its screen every time she places a call, sometimes it works, sometimes not, roughply 50/50 chances of getting this issue.
Did you face the same issue?
Thanks for your help!

Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

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