Iphone 4 black screen, tried dfu mode, itunes not picking up device. not able to bring up red phone off slide bar or apple logo if any combination of button holding. HELP
iphone 4 black screen, tried dfu mode itunes not picking up device. not able to bring up red phone off slide bar or apple logo if any combination of button holding.
Phone was given to me by apple 2 weeks ago. Last I saw of it working was phone was off so i did the quick reset. Apple logo came up, it started up and keypad for passcode came up. It said 2% battery then went up to 64% a second later. When I was playing wth it not 5mins before it was at 65% so would make sence that later indication was correct. Before I could type the 4 digit passcode in the phone turned off to black screen. Now I have tried all possible reset options incuding the 10 second hold down of both buttons for less than 10 seconds and longer than 10 seconds. Nothing is working. iTunes is not recognising the device at all. Ive had it plugged into a wall socket for three hours and the computer for 2 hours and no signal of life. Ive tried the forums on here and the youtube vidoes and seem to know what im doing with resets. Anyone able to shed some light?
Not being able to get DFU Mode indicates hardware failure. Since you recently received this iPhone from Apple it has at a minimum 90 day Warranty. Make Genius reservation or make service arrangements and take or send to Apple for resolution. Regarding what is actually wrong with the iPhone, it could be possibility of several things. But some of the features point directly to battery. First step in fixing this iPhone would be battery replacement. Then trouble-shooting from there if still problem. Take it to Apple.
Similar Messages
-
tried everything used itunes but it doesnt appear in the device list so i cannot do much what else can i try?
just relax and try this http://support.apple.com/kb/HT1808
-
I was unlocking my 3g iphone with at&t's approval, on the process I reset:erase all settings and content. now my iphone blocked out(not responding) with only the apple logo. I tried DFU mode several times but itunes still not recognizing the iphone. I previously backed up before. Help...what do I d now? thanks
Hi there tifachristie,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W. -
I have a 4th gen iPod touch that won't power up! I tried all the traditional stuff. I want to know how to tell if the battery is good. itunes see's the ipod in recovery mode. Tried dfu mode and did not work. Any ideas? I can hear the PC beep when plugging it in! I suspect a bad battery and trying to charge it ina wall charger made it hot!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. The appointment is free.
Apple Retail Store - Genius Bar -
After my daughter dropped my phone on the floor (surprisingly the screen didn't crack), the screen went black and I could not turn the phone back on. This was not the first time that this happened to me and I fixed it by plugging it in to my car charger. I tried that this time and it did come back on but the place where my signal strength bars should be said 'searching'. After a short while, a message came up saying that my phone needed to be restored and to connect it to iTunes.
My phone would not come on unless it was plugged into a charger, other than that the screen was black (and still does that). The apple screen will show and then the usb cord connecting to iTunes symbol comes up and it will go passed that screen.
I connected to iTunes, and found out that my phone was in recovery mode and needed to be restored. I tried to restore several times and the same thing happens. iTunes will begin the process (extracting files first) after that part is complete and iTunes starts the next step of preparing the phone for restoring, my phone will go black as if it shut off and then the apple screen comes on and then the usb cord connecting to iTunes shows up and then iTunes delivers the error21 code. Can anyone help me please? I've tried pressing the home button and lock button at the same time for seconds and then holding the home button blah blah but it does me no good because I can't get my phone to do anything unless its connected to a charger or the computer. Please don't tell me my phone is broken !!NOO it's not broken it is a software error. What you need to do is put your phone into what is called DFU mode or Device Firmware Upgrade Mode. What you have to do is connect your phone to itunes but do not start the sync process. Ignore any popups from itunes initially. When you are connected to itunes take your phone and hold down the home button and power button at the same time. Hold them down for about 30 seconds or so and you should see your device screen rollover to the black screen and disconnect from itunes once this happens it will reboot and automatically connect to iTunes, after this happens start the restore process through itunes and it should continue past the error message.
* Also before you do this try ejecting your sim card if you have the at&t model if you are on Verizon ignore this. There is a small oval port on the right side of the phone with a small pinhole. Use a paperclip and insert it into the hole, the door will pop open. Take the door out, remove the sim card and wait 5 minutes then return the sim card back into the phone and begin the above process.
If none of this works you may just want to bring it the genius bar and have them look at it. Good Luck and I hope this helps! -
My iphone 4 is in DFU mode. However I still want the photos on the phone so I cant use the itune recover option. Does anyone know of a work around
actually its not in DFU which is suppose to be a black screen. When it powers on there is an image of Itunes logo and the usb cord. What happened is I did an update before I backed up my photos the phone worked great after the update no issues till it powered off. When I turned it on again it had those two icons and was forcing me to sync with Itunes to system default which will wipe out my media.
Have you heard of any data recovery services -
i have iphone 4 i update my iphone 4 into ios 7 .1.2 now my iphone only start in dfu mode my iphone cant start normally .please tell me what is reason its not start normally .
Turn your device off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your device and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a device in recovery mode. Now you can restore to factory settings.
-
IPhone black screen does not show anything, but I can hear that the device works. I hear the lock open the screen and hear the iPod but the screen remains black!!
It's happened to me before as well. Try holding both lock(top right) and home buttons simultaneously until u see a slight flash of wight then just reboot it normally. If that doesn't work try restoring your device from itunes
-
my iphone 3gs is in dfu mode, but when i plug it into my laptop to restore it, my phone won't show up in itunes at all. what do i do???? please help, it would be very much appreciated
Follow the steps here VERY CAREFULLY: http://support.apple.com/kb/HT1808
-
What can i do when my iphone activition screen show connect to itunes and not show wifi
what can i do when my iphone activition screen show connect to itunes and not show wifi
You also are not showing any cellular service. Have you contacted your provider regarding that? Regarding your WiFi, do you have wifi turned on in settings? Did you get your phone to show up in iTunes on your computer? I think we are dealing with several issues since you said that you have a message on your phone to connect to iTunes and you don't have cellular service.
-
Iphone is stuck in recovery mode - Itunes gives me Unknown Error 9
Hello, yesterday when I plug in my iphone to the pc for some x reason itunes could not find my iphone and it told me to make a restore ... I did it but when it started the recovery mode it told me that it could not be restore because there was a "Unknown Error 9"..
I did the following: Uninstall Itunes and Re-install Itunes (latest version ofc)
Turn on off the phone
hold the start and home button while recovery
even downloded some solutions people in the forum commented
I change my usb cord
I change the usb port
but nothing has work anyone know what I can do?
thank youNOO it's not broken it is a software error. What you need to do is put your phone into what is called DFU mode or Device Firmware Upgrade Mode. What you have to do is connect your phone to itunes but do not start the sync process. Ignore any popups from itunes initially. When you are connected to itunes take your phone and hold down the home button and power button at the same time. Hold them down for about 30 seconds or so and you should see your device screen rollover to the black screen and disconnect from itunes once this happens it will reboot and automatically connect to iTunes, after this happens start the restore process through itunes and it should continue past the error message.
* Also before you do this try ejecting your sim card if you have the at&t model if you are on Verizon ignore this. There is a small oval port on the right side of the phone with a small pinhole. Use a paperclip and insert it into the hole, the door will pop open. Take the door out, remove the sim card and wait 5 minutes then return the sim card back into the phone and begin the above process.
If none of this works you may just want to bring it the genius bar and have them look at it. Good Luck and I hope this helps! -
My Ipod Touch have a black screen when an app shut down and I can not shut down the Ipod. The screen is still black and I did the press two buttons solution and it doesn't work. What I have to do now?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I clicked the button in my setting thatz is saying "software update iOS 6.1.2. It turned off and now My iPad 2 is stuck on a black screen that has the iTunes symbol and a charger that I'm guessing means "plug into iTunes". I did so and then waited four hours to download something. And now it is saying that its going to update my iPad but it isn't working. I tried to "update" twice. I am VERY ANNOYED beczuse the last time i updated it, it just turned off and i didnt have ot plug it in or anything. WHY IS IT DOING THIS.....?????? My ipad will not turn on or anything. Help me FIX THIS!!!
hi Kinney. last hour, i update my ipad 2, then im having the same problems as u. im also hoping people can solve this issue.
-
help! i bought iphone yesterday. tonight trying to put itune music on phone. phone locked up now for 3 hours saying restoring phone. on phone screen pic of itunes and cable to connect. can not get phone to do anything
Try a Hard Reset.....
Press and hold the Wake / Sleep button AND the Home button at the same time, keep them both pressed until the Apple Logo appears on the screen, it can take 10 or more seconds. Ignore the swipe to turn off message. -
Iphone 5 screen is stuck on itunes logo and USB cable?
iPhone 5 screen is stuck on iTunes logo and USB cable. Reset does not work.
Place your device in recovery mode as explained here:
iOS: Unable to update or restore
Maybe you are looking for
-
No app store present on iPod Touch 4th gen and can't sync apps in iTunes, tried restoring/updating
I've tried everything I know to fix this problem with no luck so far, I'm hoping someone can help. Note that iTunes has been updated to the latest version (and my friend's computer is running Windows 7, if that helps at all). My friend has an iPod To
-
Max number of chars in process message MSEL?
Hi, what is the max number of characteristics can be used in process message category's MSEL table? Right now, I am using more than 99 characteristics and I get a short dump DYNPRO_FIELD_CONVERSION. Is it really limited to 99 characteristics and if i
-
WAP4410N and multiple SSIDs on different VLANs using RADIUS
I am trying to setup the above environment. When I connect on my guest network it does not give me an IP address from my guest network DHCP scope that is configured on my CISCO router. Does anyone have any idea how to set this up?
-
How can I compile an entire package ??
Hi I've downloaded about 20 .java files (these files build a package) and I want to compile them now with javac. Compiling the files one after the other produces unfortunately many errors. The owner of the code told me I've to "compile the entire pac
-
I just noticed that the mysql package has gone 4.1.7, which is recent enough to use the new mysqli interface (speed and security improvements). However, the php 5 package doesn't have --with-mysqli=mysql_config_path/mysql_config. Can anyone change