Iphone 4 bought outright at apple store but locked?

I purchased my iphone 4 outright from Apple shop. I inserted a Crazy John's sim (vodaphone). I have just changed carriers to telstra. The phone is locked to Vodaphone. CJ's and Voda say I need to get the apple store to unlock the phone. Is this correct?

No, it is not correct. If the phone is locked to Vodafone, then you need to get Vodafone to unlock it for you - they are the carrier and only the carrier can unlock the phone for you.
Apple does not unlock phones, only the carriers. Contact Vodafone. Perhaps when you purchased the phone from Apple it might have been sim free rather than unlocked - there is a difference, in that a sim free phone will lock to the first carrier sim card that you insert into the phone and an unlocked phone will not.
Contact Vodafone if the phone is locked to them - only they can help you.

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GSM model A1428*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 4 and 17)
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Iphone 4 bought from Online apple store is it Unlock?

Hi!
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<http://store.apple.com/sg/browse/home/shop_iphone/family/iphone?mco=OTY2ODA2OQ>
" When you purchase your iPhone from the Apple Online Store, you’ll get it unlocked. So you can sign up for service with the carrier of your choice and change your carrier at any time.?

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http://www.att.com/esupport/article.jsp?cv=820&sid=KB64687#fbid=MG9VDbF7hX1
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If you did not pay the full price, it might be locked to a carrier, check here if the carrier offers unlocking.
iPhone: Wireless carrier support and features
The unlock process has to be started by the carrier.
iPhone: About unlocking
iPhone is available for purchase and activation through Apple, wireless carriers, and authorized resellers (not all options are available in all countries or locations). In most countries, the place of purchase will verify that you have an account with the carrier, and then give you instructions on how to activate your iPhone. Verification of carrier account is not required in countries in which unlocked iPhones are available for sale.
Apple Online Store sells unlocked iPhone in the following countries: Australia, Austria, Belgium (French, Dutch), Brazil, Canada (English, French), China, Czech Republic, Denmark, Finland, France, Germany, Hong Kong (English, Chinese), Hungary, Ireland, Italy, Luxembourg, Malaysia, Mexico, New Zealand, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland (French, German), Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, and United States.
copied from:
iPhone: Wireless carrier support and features

Iphone 4 bought outright at apple store but locked?

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