IPhone 4 Bumper damages antenna steel band

Hello,
I'm opening this topic because the Apple support system doesn't really offer me any decent method to ask Apple what to do.
I've got two issues: First, the Bumper I ordered during the case program is falling apart. The rubber comes off the plastic on all sides and by now it doesn't even stick to the phone anymore. How do I ask Apple for a replacement without having to send the phone in? Because that's really the only option the support system is giving me. Sadly, there's no Apple Store in reach of where I live.
But there's another problem: Apparently, the Bumper damages the antenna steel band around the phone. I noticed several shiny spots and lines on the matt steel, which really doesn't look good. It's a little bit disappointing that a product that's meant to protect the phone actually seems to damage it. What's up with that? Anyone experienced something similar and/or can tell me what to do? Should I just post a repair order and send the phone in?
Thank you in advance for any advice.

I agree with you, almost, I believe however Apple is at fault in the design of the bumper.
I've had a black bumper since day one, before the antenna problems even surfaced. I too have noticed the marks to the steel band.
If you inspect the bumper itself, the flexible rubber is affixed to a hard plastic frame. It's this plastic frame which is effectively polishing the stainless steel band (admittedly with the addition of foreign material) through movement between bumper and phone.
My previous 3GS had a silicon case all its life, it too would have been subject to the same ingress of foreign material, it however did not mark the case in the slightest.
Its a poor design and I for one wish I'd never fitted it.

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