IPhone 4 caller sound issue

Hi there, I was wondering if anyone could help me with a problem I have been having with my iPhone in the last day or two.
I can hear sound and my microphone works, for example when a text comes through, music, calls ect i can hear as well as being able to ring people on the Skype app and know my microphone works then but when I am actually in an call itself, I cannot hear the other participant nor can they hear me, it is blank on both sides.
Does anyone know a fix for this problem so I can actually call people again? I have tried restarting, resetting and everything you would usually do for a problem but nothing.
Thanks for the help, Tom.

Similar issue here since ios4.3.5 upgrade.
I can hear people, they can't hear me. Occurs whether I'm using phone hand-held, on speaker, or on bluetooth.
Mic works fine on services such as Skype and voicenotes etc.

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Any ideas on how to get this fixed? I got this phone less than a month ago (no protection plan and I refuse to call Apple because they know nothing. I've gotten more help on THESE FORUMS than I have through their phone line.)

I refuse to call Apple because they know nothing.
Huh? Perhaps you just had a poor experience but I have always been very impressed with Apple Care on the phone. Just try to escalate to tier 2 and the engineers if the first person cannot resolve.
In terms of the issue, try blowing compressed air into the jack. It is possible the jack is faulty somehow so also stop into the genius bar, they might just swap it out for ya.
SM

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I was wondering if this can be fixed by an update or if I have to take it into the shop, because it was a gift who from my parents who live in Nevada this could be problamatic because I live in San Francisco.

It sounds like a hardware issue. I would bring it into a store and see what they say about it. Since it's so new, it should still be under warrenty. There shouldn't be any problems bringing it into an apple store for a repair, even though it was purchased in a different state. You can make an appointment online and then you won't have to wait too long to get help.

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I have Iphone 6 . I just brought one from ATT. I was getting poor reception with iPhone 6 audio system . Speakerphone was worse. I was able to hear the other party speaking but person on the other end was not able to hear at all.
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Hello there, Copilot10.
The following Knowledge Base article offers up some practical steps for troubleshooting issues with switches on your iOS device:
Get help with buttons and switches on your iPhone, iPad, or iPod touch - Apple Support
If the volume buttons, Ring/Silent switch, or Side Switch doesn't work
On iPhone, the volume buttons and Ring/Silent switch are on the left side of the device. This image shows these buttons on iPhone 6. The buttons on other iPhone models are similar.
On iPad, the volume buttons and Side Switch are on the right side of the device:
If any of these buttons or switches aren't working, follow these steps. Test after each step:
Unlock your device. Some buttons don't work from the Lock screen.
Check for debris or dirt around the button or switch and clean it with a soft cloth.
Remove all protective films and cases that might interfere with the button or switch.
Get more help
If the button or switch still isn't working, if it works intermittently, or if it's damaged, contact Apple Support to set up service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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Any problem when connected to another wi-fi network besides your own?
The only additonal troubleshooting options after powering the iPhone off and on, an iPhone reset, and resetting network settings on the iPhone is restoring the iPhone with iTunes from the iPhone's backup and/or restoring with iTunes as a new iPhone or not from the backup.
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FECHOS,
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When I hold my iPhone 5S in my left hand to my left ear the sound is muffled. I remember Steve Jobs saying you're holding it wrong. Although this had nothing to do with the problem we're having now it got me to thinking. I looked at my hand holding the iPhone my thumb was on the left edge with my to two Center fingers on the right edge. My index finger was up close to the noise canceling mic on the back of the phone and my palm was down by the regular mic. I could see as I talked the voice could hit my palm travel up my hand to my index finger which was close to the microphone on the back.
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Hello hiknmt06,
You may need to restart or reset the device.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Should the behavior continue, it may be necessary to restore your iPhone.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Cheers,
Allen

My problem is that after upgrade to IOS 6.1.3 my iphone not sounds! dont have sounds notifications for whatssap, FB, mails and can't listen music and talk with skype without headphones or speakers! only have vibrator and sound for one coming call!! what c

My problem is that after upgrade to IOS 6.1.3 my iphone not sounds! dont have sounds notifications for whatssap, FB, mails and can't listen music and talk with skype without headphones or speakers! only have vibrator and sound for one coming call!! what can i do!???? Thanks a lot for help me!!!!

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Message was edited by: Lonewolf12509

Just had another call to Apple support. This time they suggested sticking the headphone jack in and out a few times in case the phone was registering it was in headphone mode. This seems to have worked! (I think I've only used the headphones about twice.)
How on earth did the phone decide it was in headphone mode?! Result seems satisfactory but I don't think this should happen in such an expensive gadget.

IPhone 4 caller sound issue

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