Iphone 4 Cannot get mail

Hi everyone, im having a problem getting my emails through microsoft exchange. i have filled in all the fields correctly, my calendar is corret but i cannot get any emails whenever i try i get the message *cannot get mail The connection to the server failed.* Any ideas what the problem is its so frustrating. Thanks

This thread might have a solution for you...though they're not working for me.
http://discussions.apple.com/thread.jspa?messageID=11504247

Similar Messages

Iphone Cannot Get Mail, The connection to the server failed

Hi,
We have a client who has an iphone 3g using V4.1. When they set their syncing up to their exchange server (using a proper purchased root certificate) it comes up with the above message.
However, it does work with Windows Mobile devices so we know the config on the server is correct.
We have tried Iphone 4's and 3's on different firmware levels but no better?
Any ideas?

The connectivity test indicated that there was a problem with the user's ActiveSync folder, typically fixed by checking the box "Allow inheritable permissions ...".
Since it already was checked and even by removing the inherited permissions and then re-inheriting them didn't do the trick, I ended up just deleting the whole thing and then made a new duplicate account and blank mailbox. That was pretty drastic
but it fixed the problem. After restoring his mailbox contents from backup, the user is now a happy camper.
The connectivity test tool was helpful because the external URL was blank so I filled in the URL. But ActiveSync was working fine for everybody without the URL before although I don't know why it did work without it.
The other funny thing is on one of my iPads I am able to synch my mailbox and also the user's mailbox but on another iPad it just wouldn't synchronize when it worked before I added the external URL. The iPads have the same OS version so I
just don't understand it. Oh well.
Thanks for your help. That was a good tip!
WC

I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail The connection to the server failed. I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying.

I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail The connection to the server failed. I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this? -Stu

Hi StuNYC,
Welcome to Apple Support Communities.
It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that cause an alert like that to appear in when starting the Mail app.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
I hope this helps.
-Jason

My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same ?

My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same problem and have found a solution - only stated happening since iPhone was updated .

Hello there, Badboymbc.
The following Knowledge Base article provides some steps for troubleshooting mail on your iOS device:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

TS3899 "cannot get mail" in iphone5 suddenly. been using iphone to check 2 email accounts for months now, one is gmail and not troubled. the other is thunderbird and i get this error message now. no settings have been changed or anything! ideas?

hey all, I have been getting the "cannot get mail" error message on my iphone5 suddenly.
ive been using iphone to check two email accounts for months now, one is gmail and not troubled. the other is mail from thunderbird and i get this error message now saying it is not responding. no settings have been changed or anything, it just suddenly stopped receiving mail on my device as of Tuesday afternoon.
Does anyone have iny ideas about why? i have yet to update to the new OS7 yet, could that be it?

'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Gmail on iphone was working fine until yesterday when it prompted me with the message cannot get mail user name or password for gmail is incorrect, i have tried deleting the account and re-created a new account, same problem, can anyone help?

gmail on iphone was working fine until yesterday when it prompted me with the message "cannot get mail user name or password for gmail is incorrect", i have tried deleting the account and re-created a new account, same problem, can anyone help?

paulcb, you're a genius, it worked, thank you so much, you don't know how much stress you have taken off my shoulders, I am constantly on my email in my iphone everyday. Thanks a million, take care. Robert.

Cannot Get Mail - The connection to the server failed. iPhone 3GS & Hotmail

I've got an iPhone 3GS and I'm using Hotmail.
I'm geting the same error message over and over - "Cannot Get Mail - The connection to the server failed.". Out of the blue it started on my phone, but then the email worked again for a day after, and then quit working again. I've tried deleting and adding it as a new account. I tried to go back to what might have in-part caused the problem, and the only thing I had done over the weekend was to turn iCloud on and start backing up to it, but the e-mail did work after that for a couple days. I've tried a couple different Hotmail accounts to see if it was a corrupt e-mail in one account, but both accounts give me the same "Cannot Get Mail" response. Creating the "TEMP" folder on Hotmail and moving e-mails there did not work.
Could anyone spell out in layman's (non-IT) terms what I might be able to try?

Who is the provider? Do you have two-step verification turned on? Did they change something on their end?

Ihave an iphone 5. Everytime i click on my hotmail icon is says...cannot get mail. The connection to the server failed. i hit ok and then it downloads my messages. Also at the bottom the updated date is saying that it is june 4 not june 9th

I have an iphone 5. Everytime i click on my hotmail icon is says...cannot get mail. The connection to the server failed. I have to hit ok a couple of times and then it downloads my messages. Also at the bottom the updated date is saying that it is june 4 not june 9th

i would suggest deleting and readding the mail account in settings > mail contacts calendars

TS1843 i am using iphone 4 ios 6.1.3, after hotmail imap setup, error showing "CANNOT GET MAIL" tHE CONNECTION TO THE SERVER FAILED. its happening since 14 aug. plz help !

i am using iphone 4 ios 6.1.3, after hotmail imap setup, error showing "CANNOT GET MAIL" tHE CONNECTION TO THE SERVER FAILED. its happening since 14 aug. plz help !

I have trouble with sending e-mail and syncing e-mail. Try changing to 1 day sync under settings. It's sluggish but it works for me until they resolve the issue. MS claims all is normal. If you still have a problem you should report it here: https://status.live.com/report/hotmail

HI, I just bought an iPhone 4S. Although my iPad and other iPhone 3GS connect to our server (SBS2003) I cannot get through. It checks all items in the connection and then I get the message :Cannot get mail, the connection to the server failed."

HI, I just bought an iPhone 4S. Although my iPad and other iPhone 3GS connect to our server (SBS2003) I cannot get through. It checks all items in the connection and then I get the message :Cannot get mail, the connection to the server failed." I Tried everything, rebooting, reset all iPhone, etc. All Apple devices work perfectly expect mine. Please advise

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

HT2480 hi i am getting message that CANNOT GET MAIL THE CONNECTION TO THE SERVER FAILED when trying to add official mail to Exchange in IPHONE 5

hi i am getting message that CANNOT GET MAIL THE CONNECTION TO THE SERVER FAILED when trying to add official mail to Exchange in IPHONE 5

Talk to your IT department...
Or if you're at University, talk to the computer team.
Most Uni's are using outlook.com as the server connection not mail.youruniversity.edu

I changed my gmail password after suspicious activity was detected. It works fine on my computer but my iphone 5 doesn't recognize my new password ("cannot get mail" message). I've tried changing my phone settings to the new password, but no good.

I changed my gmail password after suspicious activity was detected. It works fine on my computer but my iphone 5 doesn't recognize my new password ("cannot get mail" message). I've tried changing my phone settings to the new password, but no good.

Hello there dinadinadina,
It sounds like you have modified the password settings for your Gmail account after changing the password. Thats where I would have started too. Next I would restart the device and test it one more time, and then remove and add the account again in Settings:
Get help with Mail on iPhone, iPad, and iPod touch
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Tap the affected email account.
Tap Delete Account.
Add your account again.
Thank you for using Apple Support Communities.
Take care,
Sterling

The I cloud on mu IPAd keeps reverting to my old password so that I cannot get mail. Sometimes this happens on my iPhone as well. I type in the correct password in the iCloud account and mail account under settings but it always reverts back and prevents

The I cloud on mu IPAd keeps reverting to my old password so that I cannot get mail. Sometimes this happens on my iPhone as well. I type in the correct password in the iCloud account and mail account under settings but it always reverts back and preventsme from getting mail. Can only retrieve mail from i cloud on my competer. Thanks!!!

Why would you delete your iCloud account for a password change with your Yahoo account?
Regardless, if no problem re-creating your iCloud account on your iPad, contact Yahoo technical support.

Iphone 5. cannot get mail. no internet connection available.

I have the iphone 5. My carrier is Sprint. I can get email only when connected to wi-fi. When no wi-fi is available I get a pop up message that says: cannot get mail. no internet connection available.
I am sure I am just missing a setting or something to correct this. Any ideas?
Thank you!

I experienced this problem firsthand with a Sprint iPhone 5 about a month ago, telling me it had no internet connection and could not check my email (which was Gmail, set up through the native Mail app, using default settings). I can confirm that restarting the phone (holding home + power buttons until restart) temporarily fixed the problem but it quickly returned. Toggling Airplane mode did nothing. The problem did return within the same day after a period of time. I have since switched back to AT&T.
Interstingly, my sister had the same issue with her brand new Sprint iPhone 5 this week. She called Sprint and the customer service representative confirmed that this is a problem that only affects Sprint iPhone 5 users who use Gmail. The rep told her that it affects Gmail both in the native Mail app and also in the Gmail app, but web use still works (I haven't confirmed this). The rep also said that Sprint is aware of the problem and working on a fix that would be delivered in the form of a "software update" but there was no clarification if that was an iOS update or a Sprint carrier update.
That's all the info I have now, but if you're a Sprint iPhone user and experiencing this problem, please do call Sprint and let us know what you find out.

HT3576 my Iphone 5 says i cannot get mail because server is down

my Iphone 5 says i cannot get mail because server is down

The incoming mail server is down - it happens to all of them at one time or another.
Check with your email account provider.

Iphone 4 "cannot get mail" as user name or password incorrect.

I have an iphone 4 and it has stopped updating mail. Three days ago I incorrectly typed in my mobile me password and had to reset it. I have updated my mac account details for my mobile me account on my phone but I keep getting "cannot get mail" as user name or password for.mac account is incorrect. Im not sure what to do and this is very frustrating as Im sure it is something very simple! Any help gratefully appreciated.

Did you try to delete the MobileMe account on the phone and set it up again after that?
You can also try to replace the account info on the phone during the next sync, if you select this option in the info pane, Advanced Section, with your phone connected to iTunes.

Iphone 4 Cannot get mail

Similar Messages

Maybe you are looking for