IPhone 4 Case Program - international?

I bought my iPhone 4 from France but I live in Estonia. How can I get my free case? Hasn't Apple thought of that?

Have you tried ordering the case form the iphone 4 case program? Surely, they should be able to ship internationally.

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IPhone Case Program

I have just got an iPhone 4 via Orange today and was told to order the bumper for it by downloading the iPhone Case Program but I cannot find this. I have searched under iPhone 4 Case Program but nothing comes up. Have Apple stopped this?

On the iPhone in the App Store you can search for:
iPhone Case Program or just Case Program
It will come up in the search, oddly enough it is not the first option, it is a little down the list.

Apple iPhone Case Program (US to Singapore)

I have ordered a case from Apple via the Case Program for my iPhone 4. My iTunes account is linked to my old US address.
However, I have recently moved back to Singapore and would like to request for the case to be sent to Singapore instead.
Is there a way to change my current order's shipping address without contacting Apple via phone but via email?

You'll have to do it by phone.

IPhone case program app doesn't work

At the first page, I enter my password and get: "we are unable to process your request" why is this?

matthewkeating wrote:
I had the same problem all day. Everyone around me was getting through fine but I kept getting the "...try again later." message. Very frustrating! Tried all the usual things, restart, delete app and re-install, log out / in to App Store. Finally, I tried restoring the phone. I disconnected before answering the "Setup as new phone / Restore from backup" question, just installed the iPhone case app and it worked. Weird. I'm restoring from backup now but there may be something odd in my prefs or left over from my old first gen iPhone.
You're insane. The servers are probably just overloaded.

IPhone 4 case program limitations?

Are the the terms and conditions made to fix antena issues with At&t, or a hardware issue?
Is the case program designed for helping iPhone hardware owners or At&t customers?
I have doubts, because i can't get a case for my iPhone, and at least 4 Apple customer reps and 4 At&t reps didn't help me.
I bought 2 iphones. 1 to replace my current At&t unit (extending its contract) and another paid in full to give my cousing as a gift. I bought it way before his birthday because it's so fainting difficult to get them (I went to the store 3 times in the morning until I got the shipmen… They don't ship every day, nor the same amount, to keep the buzz in the store, but that's another story)
I ordered the bumper for mine, it's in its way. No problems with that: I *DO LIVE in the US*, I *ASKED for it* and they gave me the info on how to get it, and *I AM* an At&t customer.
Now, the other phone is NOT ACTIVATED, and I don't want to give it to my cousin's and say "now you have to get your own bumper. Oh, sorry if you took this long to activate it, but you don't qualify for the bumper anymore".
I called many times, called the stores, went to At&t…
After the detailed below, I assume (this is an assumption, please don't ban my message again) that the program is designed to clean iPhone4 name rather than solving an antena failure.
a) They are not available yet, and Apple reps DIDN'T TELL ME THERE'S THE PROGRAM until I asked for it later. if you come back to the store too late, the program may be expired.
b) You can't get it if your phone is not activated.
c) They told me At&t stores have the cases. They even looked at the computer and said "yes, this or that store has it". They also confirmed me when I got the second At&t store I drove to, saying "yes, I see in my computer that they not only should be able to ship it to you, but they also HAVE IT in stock, or SHOULD HAVE IT".
I've been at 3 At&t stores, one of them the largest in Miami, and NONE of them have the cases, nor know about the refund, nor have ever seen the "bumper" in their store.
d) When I called to ask them how else you can get the cases, other than having the phone activated, they were limited to tell me "you have to download the app, and order it through it", although Apple will refund the money if you get it at At&t stores and show them the receipt, which… you'll never get, since NO At&t store has it. (the manager of one store shown me her computer's screen with the table of product availability, which shown "cero, cero, cero…" across the whole screen, for ALL THE FLORIDA STORES (that was like 6 columns items, across 20 store rows, full of ceros)
e)The customer support reps seemed instructed to help Apple to keep the charity at minimum, rather than helping me to fix my iPhone's antena issue.
When I told any of those reps "the program was made to fix a HARDWARE ISSUE, and that issue exists regardless of me having it activated or not…", they kept repeating "you need to access the app to get the bumper"
When I asked them if "that means that the antena FIX is limited to the ones that activated the phone?", they replied "YES".
It took a few times for them to understand that "install the app" can't be always done.
It seems they don't have anything setup for "helping" me to fix the antena "JUST BECAUSE I PAID FOR THE HARDWARE WHICH CARRIES THE ISSUE", but "many conditions by which exclude me from the program.
I'm wonder whether the hole that prevents me for getting a bumper is on purpose or just a series of unfortunate events.
I'm also wondering how fair is a "condition" for getting a fix for a hardware issue other than "owning the hardware".
Probably I gave up too quick. I think 4 Apple reps can't be a coincidence. Should I raise my hope or lower my expectations?
I wish I can get an Apple rep contacting me to help me with the unexpected issue, rather than contacting me to tell me my previous post has one of the following:
peculation or Rumors
Off-topic or non-technical posts
Non-constructive rants or complaints
PS: a complaint is ALWAYS non-constructive if NOBODY SEES IT.
Message was edited by: Sergio Zambrano
Message was edited by: Sergio Zambrano
Message was edited by: Sergio Zambrano
Message was edited by: Sergio Zambrano
Message was edited by: Sergio Zambrano

Sergio, you sort of lost me there, but you keep refering to AT&T and the cases. The program for free cases is through Apple, not AT&T. And yes, for a phone not yet activated, you wouldn't be able to order a case. The cases are ordered through an App you download from the App Store. The case program was not put in place to make AT&T or any carrier better. It was offered as a means of helping anyone who is experiencing signal loss when holding the phone at the left side of the phone where the antenna for cellular signal is.
Again, I'm not completely sure what you were asking, but I think what I've written should offer some clarity......

Wrong with my iphone 4 case program

i have download the iphone 4 case program,when i type in my account and password, it's keep telling me "your apple id or password was entered incorrectly"...But i;m sure i type in rightly and my apple id is work...
what should i do?...

Hey dudes,
I saw on another forum that the app needs time to synch as sometimes it is caused by passwords changing? I know for myself the error seems to have occurred because I changed my password just before trying to run the app. The article advised waiting several hours (I'm going to wait till tomorrow morning) and then try again.
Good luck

Iphone 4 Belkin Mirca issue - case program

Hello, yesterday i received my "new" Belkin MIrca case from Apple's case program. It's slightly deformed and all scratched up right out of box. Is there anything I can do with it to get it replaced?

Call Apple and ask.

IPhone 4 Case Program - Can not Login

I am getting a problem its not recognising my password it say my "apple ID or password was entered incorrectly" The password works on all other apps update etc just not on the case program. Any suggestion or help

I am getting a similar problem its not recognising my password it say my "apple ID or password was entered incorrectly" The password works on all other apps update etc just not on the case program. Any suggestion

For iPhone Case Lovers and their concern of Magnet Closers!!

I recently learned that some have had issues with their iPhone when used with a cases that includes magnets for closing. Sorry mwhitted for your woes.
While looking for a nice case for myself I became concerned of this, and decide to contact Sena about their Dockable iPhone case. This case seemed to be exactly what I was looking for, but after reading mWhitted and a few others problems I wasn't sure.
So I sent them a e-mail with the links and question their knowledge about their product.
This was late last night (about 1:39 am). How about 10:09 in the a.m. I get a response! A Long and thoroughly explained response (read Below).
Great customer service! I am going to give this company a try and see how well this works.
I have included my original e-mail to them and their response by Ronda so that you may judge for yourself.
PS. mWhitted, aparently the case you used may not have had the proper magnets and maybe not assembled appropriately for this phone which may have caused the problem. What do you think, maybe this may have been the cause?
Thanks for the info by the way.
Below is my email to them.
-----Original Message-----
From: Stephan Singh
Sent: Wednesday, July 11, 2007 01:39 am PDT (GMT-07:00)
Subject: Pre-Order Dockable iPhone case
I have looked up many cases for my iPhone and I have found your Dockable one to be just the style and function I am looking for. Although recently there has been a buzz going around that the magnetic closing cases such as these have caused many iPhones to malfunction.
I was curious as to if you had any information on this? I also wanted to send you this so that you may look into this to avoid any potential problems with your sales.
Another question, I would like to know if it would be possible to replace the magnets in this case and apply velcro to it instead as an option for your customers?
As far as the info that I had on the magnets, you can read tease threads from apple support forums for reference.
http://discussions.apple.com/thread.jspa?threadID=1018081
http://discussions.apple.com/thread.jspa?threadID=1036960&tstart=0
Please contact me asap on this issue, for I would like to know my options on a purchase through you.
Thank you
Stephan
NOW HERE IS THEIR MESSAGE BACK.
----- Original Message ----
From: Sena Cases <[email protected]>
To: [email protected]
Sent: Wednesday, July 11, 2007 10:09:26 AM
Subject: Case Update: 1086 - Pre-Order Dockable iPhone case
Update for Case #1086 - "Pre-Order Dockable iPhone case"
We use only non Neodymium magnets that do not interfere with the device. We have done extensive testing with many devices to assure that the magnet use will not harm the internal applications or antenna on the devices which we manufacture cases for. Also we have long created cases for use with the IPOD nano, Ipod 3rd,4th and Ipod Video devices using the non Neodymium magnets in our cases without any interferance at all after selling thousands upon thousands of cases. Sena Cases are designed by Engineers with PhD, they are all handcrafted by skilled craftsmen who have been in the leather industry for many years making them expert leather craftsmen, our cases are not just designed by a purse maker or a designer who is thinking of only fashion and style, because of the engineering focus of the design staff they are detail oriented making sure that each and every feature and function of the device has been addressed and is accessible as well as taking wevery precaution to protect the devices and information which belongs to our loyal customers, and new customers as we hope that each person who finds their way to Sena Cases will become loyal to our products for all devices which they own now and in the future. Because our company's entire focus is PDA, Smartphone and Computer cases Sena Management and Design staff have extensively researched magnets available in the industry and magnetic substrates, with a solid plan to avoid any magnet which would harm any device we have created a case for, So the selection of the magnets available and the possible strengths that we can use are focused on a very limited type and size of magnet, sometimes even shape takes some precidence in the design of certain cases, in regards to the iPhone magnets the staff have created a new installation making the magnet undetectable on the open face of the case so that the form and shape are very sleek and suitable to the high style devbice which is in the Sena Case. Some case makers off shore may just throw a case together without considering future ramifications, These case manufacturers may be selling cases at a lower price point not created out of fine materials or more novelty type accessory cases that are often offered at a bargain price that is unbelievably inexpensive, They may be thinking when creating their own design that " this company and that company use magnets we will to..." this may be how cases get created for devices which may harm the device that they were intended to protect. Sena Cases has taken every precaution to design a slim sleek sexy iphone case that will protect your device in a very stylish fashion throughout the years that you own this expensive device.
I will pass your forum links on to our design staff and the research group as well as our company president for review, Customer feedback is highly valued here at Sena Cases. I assure you that serious research has been done to assure that your iPHONE case will fit precisely allow access to all features and functions and to protect your investment in the device and the information which it contains as you as well as your referrals and your future business is our main focus and if we dint sweat all the little details to attempt to create you a perfect case for your device we could not expect your loyalty to our brand.
We do also stand behind all our products with a one year warranty against any manufacturing defects. The best compliment we can receive is for a customer to refer family, friends, colleagues and strangers that they cross paths with to our cases as your refferral of our product is more valuable to us that a full page color ad in a major magazine, if your happy you will refer many people to our products who will refer their friends and so on and so on....
Stephan, I reccomend that you avoid Neodymium magnets in what ever case you elect to purchase and you will be fine, I am hopefull that you will elect to protect your iPhone in our cases, as we make a fine product as does many competitors in the market, I am not familiar with their designs for this device so I cannot speak openly about any of them, but the iPHONE cases in our office on display as well as future designer cases to be released before the fall are all incredible. Sena Will have some leathers and designs nwever seen before by similar type device owners ever in the past, as our company has searched out new Leather vendors as well as creating our traditional line of stylish Sena cases will be releasing a designer series of cases for iPHONE because the device is phenomonal the design staff and management felt that the cases could also help carry off the devices style in a ddifferent intrepretation.
You will love any of the Sena Cases designs which are available now or in the future., We have had customers stop by and try on the prototype cases which we have photographed and were in love with the look and fit. The sensor on the face of the case has been revised the original case designed before the device was available to accommodate the proximity/light sensors! The sensor lies above the ear piece at the top of the screen. so there will be two circular oval type openings above the screen. These cases are really off the hook, crazy cool and distinctively beautiful, I am hopeful you will enjoy owning one to protect your device.
Regards,
Rhonda
PC Windows XP

OK. Here it is...
http://en.wikipedia.org/wiki/Neodymium_magnet
"Neodymium magnets are very strong in comparison to their mass..."
A.K.A. "rare-earth magnetS".
"While most solid state electronic devices are not effected by magnetic fields, some medical devices are not manufactured to mitigate the effects of strong magnetic fields." Maybe phones too?
These could be the ones that I removed from my case:
http://www.kjmagnetics.com/proddetail.asp?prod=D603
From the above sales site:
"Never place neodymium magnets near electronic appliances."

Is this case program a scam!?

I purchased a new iPhone 4 on Aug 24 from an AT&T store and that evening downloaded the app to order my free case. I got an error that said my phone isn't eligible. According to the Terms and Conditions my phone IS eligible!!! Well, after being on the phone with tech support for 2 hours (talked to 3 different people during that time), I was told that I'd receive a call on the evening of the 25th with info on when the case would be shipped. I didn't get a phone call so I called back on the 26th. I've been on the phone with Apple for an hour now (have talked to 4 people) and still don't have this resolved!!! What is going on here? Something seems fishy in Appleland.
Also, the app program give a phone number to call if there are questions. I've been told by 4 people at Apple that the number is wrong! What!?
Am I the only person having this problem?

I also have no issues with my iphone 4, sometimes the signal bar will drop 2 bars if I really try and replicate the "grip of death" but never looses signal.
I got my phone last friday, downloaded the case program app and ordered my case without any problems. The case I picked has a 5 week wait time, but its FREE. I probably won't even use that case as I was a big fan of the Incipio feather on the 3G so may well get the iPhone 4 version now.
Also the reception issues were widely publised so if you only got your phone in the last week or 2 you must have known about the "issues" before you bought it.

No Apple Bumper available under the Case Program in the UK anymore?

Hi,
I purchased the iPhone 4 on 22nd Sept on the Apple UK site and just received it yesterday. So far so good. I've managed to load the Case Program app onto my iPhone 4 and was looking at the cases available and was surprised not to see the official Apple bumper not in the list. I know Apple state that case selection and availablility is subject to change, but I thought maybe Apple will still continue to offer the official bumper regardless, providing you are willing to wait a very long time for them to ship it?
Would appreciate any help.
Thanks

But that doesn't explain why I am available to choose other cases in the case program app such as the Incase Snap case, Griffin Motif and about 7 others. Also, before placing an order online, I confirmed with an Apple representative online that I would be eligible for the case program, because they use the date that the order was placed (so the repesentative says).
Thanks
null

Error updating Dispute case: FDM_PROCESS_BUFFER Internal error: ENQUEUE

Whenever we clear a Disputed Invoice with an incoming payment, we receive this error message if the Dispute is unresolved: -
An error occurred during the update of case xxxxx
Update Case with Program FDM_PROCESS_BUFFER
You can start the program by running this document.
However, when we run FDM_PROCESS_BUFFER we get an error: -
Dispute Case xxxxx: Internal Error: ENQUEUE
Has anyone come across this error before? Or can anyone suggest a solution for this error given the scenario we are using i.e. clearing unresolved Disputes?
Thank you.

We have gotten this error when the status of the dispute case was "new" which is not in the range of allowed statuses allowed for the automatic change in status needed for the closure.
If we change the status to an "in processing" status the error is cleared.
Try that to see if it fixes the error.

Case Program problem

Hi,
I moved to Czech Republic for two semesters of exchange studies this fall. I wanted an iPhone 4 and since in Finland we only had the ones locked to a single carrier I ordered mine from the UK to be able to use it here in the Czech Republic as well. Now that I'm here I tried to get my free case which I did not need in Finland as the networks there are much better than here in the Czech Republic. But the Case Program app did not let me order the case to my country as it was not an option in the list. The local Apple Premium Reseller shop told me that the way to do things is different for the customers with iPhone 4:s purchased there and I could not get my case that way. So I was out of options and thought "I'll get my case when I get back to Finland by ordering it to my friend's apartment or something" and since my phone was purchased before September 30th I thought this would work out. But now I realized that there is a 30-day period inside which the case must be ordered. So I guess that I'm out of options and have to deal with bad signal issues, am I correct? I also tried to call the customer service but the Finnish one suggests me to contact my carrier (which I did not purchase my phone from) and of the Czech one I would not understand a word.

Are you have signal issues? Can you make calls and access the internet from places where your carrier has coverage?
I use no case and have no issues.

Case Program

Is there any way I can get my case? I purchased my iPhone at full price in the UK and brought it to Malta. I tried searching for it in App Store but to no avail. Turns out that since I'm in Malta, I use the Maltese App Store and since Malta hasn't had iPhone 4 officially released here I'm stuck. Rumors have it that Malta will be getting iPhone at the end of September but by that time, Apple might stop the case program and I'll be past my 30 days after purchase. Seems not right that someone who paid full price (not subsidized in any way) can't get his case.

I've been very happy with all my Apple products. I own a 13 inch MacBook Pro, an iPod Touch and now iPhone 4. But this case program really s u c k s!
Message was edited by: makealeft

Need help with Free case program in Canada

hi, I just recently brought 2 iPhones unlocked from Canadian apple store
I do have apple ID but my billing is in Thailand, not Canada, so when I logged on to app store(Thailand), i could NOT find the free case App. Unless I signed out and search, i would find them in Canadian app store.
I'm student and I do not have any Credit card in Canada
Is there another way to get the free case? What should I do?

From what I understand (as a retailer) the program in Canada will be the same as the U.S.
iPhone 4 Bumper Program
If you have already purchased an iPhone 4 without a case, or will purchase an iPhone 4 next week in Canada, you will use the newly released application
to claim the free iPhone 4 case. The claim your case, follow the process below:
1.) Download the iPhone 4 Case Program app from the App Store (not available in Canada yet).
2.) Launch the app on your iPhone 4. Sign in using your iTunes/Apple ID.
3.) Select your case.
Notes:
* For iPhone 4 purchases made before July 23, 2010, customers must apply to the program no later than August 22, 2010; otherwise, customers can apply within 30 days of their iPhone 4 purchase.
* To qualify for the case program, customer must have purchased their iPhone 4 by September 30, 2010.

IPhone 4 Case Program - international?

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