Iphone 4 cdma: bad experience with verizon customer service/store

I have been paying around $140 for my shared plan with Verizon. One phone in this line is an iphone4. I am travelling outside the country for the next couple of months and I wanted a solution from Verizon.
1. Online chat: I asked this question to the chat reps and they told me to go to a store.
2. Store: At the store I met a folks who did not understand the technical details of a cdma phone. He asked me if I could unlock it and use it. I explained why it is their responsibility to ensure that such a phone is unlocked. He then deferred to the store manager, who kind of seemed nonchalant about the whole situation said that he cannot do anything to help. When I asked what am I supposed to do with this phone after my contract he said that I could do what ever I want with it, he added that I could trade it in for 40 bucks ( while my friends make a couple ah 100 bucks on ebay after selling an unlocked iphone4). He told me to talk to verizon customer support.
3. Customer support: I dialed in. I asked him a questions about why the company does not offer iphone 4's as a gsm while other service providers do and what value am I getting from paying for a device that I would never use post the contract. He said that verizon was late to provide unlocked phones and they started with the 4s. I spoke to global support about the rental program that they offer for just 20 days. When I asked if they would make this an exception, they said they cant and the system (made by verizon) will track inventory and will not allow rentals over 20days. The final option was buying another phone for retail price.
Overall I wanted to express that I am completely disappointed in the way Verizon treats their customer. They talk about policies and how they cannot bend it to meet a customers requirement. I would have been the happiest person if they gave me a replacement phone and not ask me to buy a new unlocked phone. Why am I paying for a service that does not help me during such situations?
Thank you
A sad customer...

I'm not sure that I understand what your complaint is. Verizon Wireless does not offer GSM iPhones 4 because Verizon Wireless does not operate a GSM network.

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Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

How bad is the Verizon customer service?

how bad is the Verizon customer service? Well let me tell you. I just got off the phone with from their Finance Department, who called me, and they asked when I would be paying my bill. I answered never. He asked why. I said I had a billing dispute. He asked to go over the bill together (the first rep to do this) having going over the issues and reviewing the notes he said “oh wow”. I informed him that I filed a complaint to the BBB, FTC and FCC and filed a small claims suit against them. He said he understood why. He then said he would unsuspended my 3 lines (I have already disconnected 2 of them) and place my account in a “billing dispute status”. I said thank you. After about 30 minutes I called back when my saw my lines still suspended. Both the finance department and customer service both said the lines were still suspended both blaming the other department as a reason. Got to love the Verizon teamwork. Any suggestions?

They may have stated over the phone your account was in a "billing dispute status" however you can ONLY do so in writing.
From the customer agreement:
HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.
Simply send in a notice of dispute form. Since you have already filed a "small claims case", I would think it may be unnecessary, though, but it can't hurt to be thorough.

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

Does anyone else have this much trouble with Verizon Customer Service?

I cannot get any Verizon Customer Service to answer me through email or correct their errors through their store or through the telephone customer service. I have written to them three times with no reply back (although it says it will be answered within 48 hours), gone to the Verizon local store, and called them numerous times.
Ever since I purchased three i-pads for my sons as Christmas gifts my life has been nothing but stress while dealing with Verizon and Best Buy while trying to get a jet pack added to our account through Best Buy and trying to straighten the mess out through Verizon.
My bill is so messed up, of course in their favor, and they cannot seem to figure out how to fix it or else they don't want to take the time to fix it.
I own my own business and they should know that you NEVER just IGNORE the customer. They eventually do go away (to another company). When a company will not ANSWER complaints...there IS a problem! I am taking the next channel up.

This is what happened. I bought the three i-pads at Best Buy because that is where we buy all of our computer products and it didn't occur to me to buy them at Verizon...Hence, that is why it went through a third party. Later, I found out I would have paid a much higher price, according to a Verizon salesperson, so I am glad that I didn't. But anyway...I bought two jet packs with the three i-pads because I didn't think two of my kids had internet connection so of course, I wanted them to be able to use the i-pads when they opened their gift on Christmas. I have a business account with three smart phones already with Verizon. The Best Buy salesman attempted to put the two jet packs on my business account, but he said they would not transfer on that account because it was a business account, so he had to open a new individual account and that Verizon would transfer it over to my business account. Right then, I could see dollar signs. That is why I went to the Verizon store the next morning (Christmas Eve) to straighten it out before letting it go on any longer. I explained everything to the sales person and he assured me that he fixed everything. I explained to him that I wanted to add the two jet packs on to our account...and for them to share our 6 GB of DATA at the present time until we could see how much we used first. Seems that one of my sons did have internet and he didn't need the jet pack. I called Verizon and was told to return it to Best Buy and I would not be charged for it since there was NO USAGE of data on that jet pack. We returned that jet pack. HOWEVER, the wrong jet pack was cancelled. So the one that was taken back was not cancelled through Verizon (it remained active) and the jet pack that we kept had no service and was cancelled. Was that Verizon's fault? Or was it Best Buy's fault? I don't know...but it was not my fault! My son lives out of town and he had to bring his jet pack in to Best Buy in order to get service on his jet pack reinstated. So therefore, he went a week without service, yet we were still being charged for two jet packs...$ 50.00 PER jet pack plus they tagged on 5 GB PER jet pack, which is not what we signed up for. The charge should be $ 20.00 per month to add the jet pack on to our business account. We are aware that we can contact Verizon *611 to talk to an agent because we have talked to them approximately five times already. I have emailed them three times with no reply. I have never had a problem before this, but I never had any issues so never had a reason to contact them or deal with customer service before. Jimfitzgerald...the reason people deal with a third party is that it saved us $300.00 from Verizon's price and we purchased these for 18 months with no interest. Had I known that Best Buy and Verizon do not work well together, I might not have ever bought these at all...But we have one jet pack now that we added to our account and still are being over charged for the two jet packs @ 50.00 per jet pack @ 5 GB data each...totally ridiculous. My son tried to straighten it out and was told by Verizon that we had one of the jet packs since 2011 and the other one since December 2012. Finally, Verizon said they understood and would straighten it out...But our bill is still wrong. How do you get them to answer your complaints? How do you get them to understand? If I don't pay our incorrect bill, they told me they will cut off our service and they are our business phones. Suggestions?

Problems with Verizon Customer Service

As a European (german speaking) I am not a Verizon customer, but have bought a locked Verizon Iphone 4s. The Customer Service speaks only with customers with a phone number!!! No phone number no chance.
Is this always the case with American companies? I wish really that only Verizon has such a lousy customer service ...
Recommendation of the Verizon customer support: discard iPhone!! What an ecological thinking. I offered by paying them to unlock it, no change ...
Does anyone have any idea how to progress? In March I will stay in Florida
Thanks for the answers
Alex

First of all, it appears as if you WERE able to speak with Verizon CS without a phone # as you relayed the recommendation they gave you.
Next, having you discard the phone is not necessarily a bad ecological thing. If you were to sell it to another person who could actually use it on the Verizon network, that would be discarding it for you, while NOT being bad ecologically.
Verizon WILL NOT unlock an iPhone 4s UNLESS it is active on a Verizon line of service and that line of service meets certain requirements, such as being in good standing for the past 60 days. If you do not meet this requirement, Verizon will not unlock it for you.
If you are staying in Florida in March you could see if someone you know would temporarily activate it on their Verizon line of service in order to have it unlocked by Verizon. If you can't find someone to do so, your best line of action MAY be to discard it by selling it to someone who actually CAN use it and to purchase a phone YOU can actually use.

May I share my complete & utter dis-satisfaction with Verizon Customer Service!!!!!!

Sit back, cause this is a long tale, a tale of misery and frustration by a long-standing customer...
I am a subscriber to Verizon's DSL service for my internet access and wi-fi in the house. Monday evening, I get home after a really long and frustrating week and just want to check email. The laptop is not connecting to the internet however, so I check my other devices. No luck. I then go check my desktop pc and notice that the router light is blinking, so I do the ole unplug, and wait thing. Do that a couple of times. Still no luck.
After a while of figuring out what number to call for customer service, I go through the Voice prompt system (and start over due to 2 dropped calls - thanks Verizon Wireless). Finally get an agent who I can barely understand. Long story short, 90 minutes later, he tells me he needs to send a technician to my house and the soonest he can do it is thursday between 8 and noon. I request evening hours or weekend because I don't want to take time away from work and be totally unproductive because I have no internet connection. He says he can't do that, but I can call the dispatcher (huh???). He gives me a number, and I call...after 40 minutes of being on hold, I hang up (I only stayed that long just to see how ridiculous it would get, but finally gave up).
The next morning, I unplug and re-plug. Lo and behold it's working again. So, wanted to do the courteous thing and cancel the appointment. Tried calling again, thinking that during business hours it would be easier to get through. Nope, another 20 minutes of being on hold til I hung up.
So, thought I'd go to the site and try to contact someone that way. OMG, trying to find a way to contact is just crazy, so finally resorted to the live chat. Well, then I get through all the questions, etc, just to say I want to cancel my appointment. He tells me that the technician will call and just let them know then. Really, a global service can't do better than that. Oh well.
So, today, I get the call, but of course I'm tied up, so can't answer. I check voice mail, it's an automated call telling me that they are still scheduled to come tomorrow morning and if I need to call or cancel, I was told to call 1-800-VERIZON. I roll my eyes, call the number. After 6 minutes of being on hold, the agent picks up and of course has to know my number, my name, my address...probably would have requested my birthplace, what I had for dinner, my favorite book, if I hadn't stopped him and told him I JUST WANTED TO CANCEL AN APPOINTMENT.
Guess what he told me...yep, he can't do it, I need to call that original number I'd already tried. Wow, is this totally f'ed up!!!! So, thought, just for grins, I'll call it...and of course I get the hold message, gave up after 6 minutes and was ready to wash my hands of the whole situation. Let the technician waste his time...I did all I could.
By now, though, I just had to vent, so thought I'd look on the website for some kind of way to contact someone. Nope, nothing, so thought Okay, I'll add a message to the Forum and hope that someone with some kind of authority will read this. I sign up and wait (almost 5 minutes) for my automated email. I enter the code to verify and of course it doesn't work. I get an error message that says "Error in Activating : update the eCRM details to SSO db". Wow, of course, that makes sense to me as a consumer. I tried again and finally got in here to tell my sad tale of woe.
Verizon, are YOU reading this? Are YOU listening??? Do YOU care? This was a HORRIBLE HORRIBLE experience, and I've already shared the tale with more than a dozen co-workers this afternoon in a meeting.

I am sorry to hear about the troubles you had regarding this appointment. If you have any questions or need assistance in the future, please make a post here so we can be of assistance.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Cannot be more dissatisfied with Verizon customer service!

I used to say Verizon is great because it has a great customer service. Now, I am having a second thought. I have just bought a new phone with a new contract and since then I have been having all kinda technical issues with the phone reception and its 4G network. I reported the problem to the Verizon immediately, and in response, instead of simply replacing the phone, they have put me through some time consuming technical checks for three times! and at the end, they just simply left me alone with the problem. Also, every time they acted like they had no idea what the previous person had said/done and made me start the whole process from the scratch! Can you believe it?!
I know I was naive to take their words but I trusted them and now here I am, stuck with a phone and out of the 14 day guarantee replacement window. The last technical support I spoke with literally tricked me, manipulated me and at the end lied to me. After a comprehensive technical check including even a change of SIM card, she fully acknowledged the problem and said she would replace my phone with a new phone (a different device) and do the price match. She asked me to wait for her to double check with her colleague. She never got back to me. I contacted her many times, and sent her many messages but she did not have even the courtesy to call me back. She dragged this issue for so long that now I am out of 14-day guarantee replacement window and stuck with the manufacture warranty replacement!
I am starting to believe that this is a technique they use to make the replacement process very inconvenient and tiring for customers, so eventually they’d give up, and guess what, many people actually do! Furthermore, when they make you wait too long (more than 14 days), you will no longer be eligible for the 14-day guarantee replacement. They get their way and you are stuck with the phone and manufacture. I cannot believe some customer agent use such “dirty” techniques to “manage” the situation (read: get rid of the customer by any means).
The thing I am more angry about than the phone itself is the fact that they insulted my intelligence by lying about the replacement, wasting my time, and the fact that they asked me to trust them but did not return my trust. Speechless!

These are the Verizon Residential forums used for peer-to-peer support for FiOS, DSL and phone line users.
It looks like your issue is with Verizon Wireless. You should check out their forums and support on their web page:
http://www.verizonwireless.com/
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Cannot be more dissatisfied with Verizon customer service

I used to say Verizon is great because it has a great customer service. Now, I am having a second thought. I have just bought a new HTC One with a new contract and since then I have been having all kinda technical issues with the phone reception and its 4G network. I reported the problem to the Verizon immediately, and in response, instead of simply replacing the phone, they have put me through some time consuming technical checks for three times! and at the end, they just simply left me alone with the problem. Also, every time they acted like they had no idea what the previous person had said/done and made me start the whole process from the scratch! Can you believe it?!
I know I was naive to take their words but I trusted them and now here I am, stuck with a phone and out of the 14 day guarantee replacement window. The last technical support I spoke with literally tricked me, manipulated me and at the end lied to me. After a comprehensive technical check including even a change of SIM card, she fully acknowledged the problem and said she would replace my phone with a new phone (a different device) and do the price match. She asked me to wait for her to double check with her colleague. She never got back to me. I contacted her many times, and sent her many messages but she did not have even the courtesy to call me back. She dragged this issue for so long that now I am out of 14-day guarantee replacement window and stuck with the manufacture warranty replacement!
I am starting to believe that this is a technique they use to make the replacement process very inconvenient and tiring for customers, so eventually they’d give up, and guess what, many people actually do! Furthermore, when they make you wait too long (more than 14 days), you will no longer be eligible for the 14-day guarantee replacement. They get their way and you are stuck with the phone and manufacture. I cannot believe some customer agent use such “dirty” techniques to “manage” the situation (read: get rid of the customer by any means).
The thing I am more angry about than the phone itself is the fact that they insulted my intelligence by lying about the replacement, wasting my time, and the fact that they asked me to trust them but did not return my trust. What a shame!

Your phone has a 1 year manufacturer's warranty as long as the device has no physical or water damage. There is no limit on how many times the phone can be replaced under warranty. Verizon Tech Support would trouble shoot the phone and would be replaced for free if they cannot resolve the issue.

Bad experience with Verizon store!

Yesterday, we went to the local verizon store in Wichita Falls, TX to add a line to my account for my daughter. She is currently using a prepaid phone with ATT and we wanted to switch her over to our Verizon account. She picked out a Nokia Lumia Icon that they had on display. The sales rep that we dealt with went to get the phone and a lot of accessories for it for her to look through. She decided not to get a case but she did want to get screen protectors.
The rep scanned the phone box and told us that instead of the $149.99 with a $50 rebate, they could do an instant rebate and would offer us $100 in free accessories. Yay! Great! Free stuff is always good! We went to look at accessories for our other devices as she had already decided that she didn't like the cases they had for her new phone. We settled on a bluetooth keyboard case for our tablet.
At this point, the rep handed us off to his manager so he could go help other customers. The manager went through the process of activating the phone. She asked if we would like her to put one of the screen protectors on for us. We answered that we would. She attempts to put the protector on and it doesn't fit the phone. After looking at it some, the reason it won't fit is that the phone they have is the Lumia 928 NOT the Lumia Icon she had picked out.
The manager looks into it and comes back to tell us that the 928, which is not on display anywhere in the store, is in stock. The Icon is not in stock and would have to be ordered. She asks if we want her to look up the differences in the phones, which we did. The Icon has a better processor, 1/2 inch larger screen, and double the memory of the 928. We told her that we did not want the 928 and for them to order the Icon. They ended up having to order it from another store in the area because the warehouse showed it as "retired."
At this point, the manager we're dealing with returns all of the accessories and hands us the tablet to sign for another $40+ because they won't do the instant rebate or the free accessories with the Icon.
So we wasted over 2 hours in the store dealing with this mess, had them try to give us a phone we didn't want without telling us it wasn't the one we wanted, and promise free goodies just to take it all back when we told them that we wanted the phone that we asked for in the first place.
If it hadn't been for the screen protector, we would've walked out with a phone that was inferior to the one that she looked at in the store and would've been left to figure this out later.
Not sure if the bait-and-switch tactic is normal for Verizon stores, but this was a very aggravating situation that wasted a lot of our time.
Good customer service would've done something to try to make this right...like maybe making good on everything they had promised during the transaction!

I agree good customer service and getting everything they promised is a good start. At the same time we as customers should be looking at the box of the phone and the phone and do a better job inspecting what they bring us. After all we need to be paying attention as well. They could of had a person that is learning and could of not paid attention and knew about them being different phones. I am not making excuses for them as they do need to do more training with their new people if that was the case. But I agree with you and understand as it is a tough thing to have to deal with.

Anyone here get very irritated with Verizon customer service? impossible to contact anyone in a higher position?

I am so irritated that I cannot discuss my phone issues with a manager. I get supervisors that aren't the smartest, Never return their calls, even though I get plenty of promises. also customer service people who make corrections on my account but never actually do? They do not put notes in my account. list goes on and on....

Only the negative notes are entered into your account so that the next rep has the upper hand in dealing with us. Each step up is really only to the next cubicle. There are no real managers or supervisors. These are call centers you can't see. I tried for a month to get to talk to someone about a problem with my 5th replacement in 10 months only to be handed over to a tier 3 tech...yeah right. The best they could do was an early edge upgrade, for which was a common thing to suggest in any situation. Basically, they try it one way, then pass you off to tier 2 with another option, usually a sales pitch, then the almighty tier 3 who reside above all else and make all the decisions...if you agree to change plans and buy the one phone they are pushing that month.

Appalling experience with Sky customer service

I am appalled with the recent service from Sky. I wanted to cancel my subsrciption due to Sky charging extortionate amounts for crap TV. I was intially told when re-contracting that if I wanted to terminate my contract that I would be charged. Today I spoke to Sky to cancel and was told that I am NOT allowed to cancel. I feel trapped in my contract. Sky constantly rip customers off and I have had enough. After today's experience I would never recommend Sky to anyone as they treat their LOYAL customers (I have been with Sky for 8 years) like S**T. They are only interested in tapping up new customers and once they have TRAPPED them, bleed them for all the money they have!!!!!!

Well thats funny as i am in contract with Sky( just under 6 months left) and had to cancel a just over a week ago and had zero issues doing so,i just called up explained why i had to cancel and that was that the whole process took me around 15 minutes and that included being on hold and going over the early termination fee's. Your free to cancel whenever you want to but you will be expected to pay early termination fee's if your within a minimum term.

I AM SO ANNOYED WITH VERIZON CUSTOMER SERVICE, Router Issue

So i upgrade to 75/35 and immediately don't get more than 45-65 downstream, heavy fluctuation. I power cycle the modem. It immediately pegs out to 84.2 down. Thinking it was a one off and all is good I leave it.
Couple hours later the speed goes back to the initial. Power cycle again and it maxes out again. Call Verizon and Tech support have me reset router (Westell 9100em) and the ONT. All seems good.
Couple hours again back to the same thing.
Call back Verizon the next day and the next tech says that the Westell may not be able to handle the speeds and says I should speak to customer service about getting an Actiontec Router instead.
They transfer me and customer service refuse to send it only if I pay money for it. The only way for me to get another model is for me to have a tech come out and swap it out. I am currently on hold trying to get that scheduled....
I just wish Verizon would own up to the issue.

If It's Been Less Than 60 Days Since The Port Out Happened,
You Should Be Able To Port That Number Back In.
However You Would Need The Wireless Account Information Of The Account Where The Number Is Currently Active.
Such As The Acct #, Last 4 Of Social, Passcode, Etc.
It Might Even Be Possible To Reinstate The Next Agreement.
You Can Call Customer Service And Request To Talk To The Winback Team.

I've had a very bad experience with an Apple Service Center in my country. Is there any way I can report this to Apple?

I brought my laptop there to have my monitor fixed. They gave me a quotation of around Php 21,000. Then, the engineer texted me and offered me a repair without labor fee for around Php 10,000. I replied saying that I will think about it. After a few days, I texted the engineer my go signal for the repair at Power Mac and I will just pay the Php 21,000 fee. I called the San Juan office around after a month and it turned out that they didn’t know that I gave them a go signal and that I found out at that moment that I was supposed to give a downpayment. They were so surprised about it and told them that they will report the issue and investigate the person who texted me. They said that engineers are not supposed to personally text the customers. The manager even called me to apologize and asked me if I am willing to join the investigation and find out the name of the suspect.
They think they wouldn’t even have given me any discount at all until I asked. They gave me a small discount despite the issues.
I just claimed my laptop today only to find out that its battery life was decreased to 30 minutes from around 4 hours. I don’t know if the engineer switched my battery or they damaged it during the repair.
I don’t even know if all the parts of my macbook are still original. I have no idea if they replaced the others or not. I am really disappointed with the Apple Service Center. I still don't know howI am going to talk to them about the battery.
Do you have any suggestions where I can have my gadgets repaired? Please suggest good service centers. Thank you!

Hi Abbie. You have every reason to be upset. These issues normally happen in our country. You can send them an email regarding your concern here:
http://www.apple.com/feedback/macbook.html
Regarding your battery, you can probably reset the SMC and see if that improves your battery life. Here are the steps.
http://support.apple.com/kb/ht3964

A bad experience with Lenovo repair service...got more problems now than when I brought it in

Paragraphs with ** may be skipped if you just want the short and sweet version:
**I bought my X61 in April 2008 and everything was great. I loved the laptop except for one thing: it had an extremely tight PC slot (although it was completely functional). I had a difficult time inserting my PCMCIA soundblaster sound card and removing it was even more difficult. I literally had to brace the laptop between my left arm and chest and manually pull the card out because it was so tight. I am an university student so I did not have time to deal with that problem because it was during final exams. I finally found some time recently to bring my laptop for repair. I called Lenovo and they recommended me to bring it in to my city's authorized business partner repair shop because they said it would be faster. So that is what I did. It turns out that they have to replace the system board because the PCMCIA slot was attached to it. In the end it took 3 trips (30 min drive each way) over a span of 2 weeks before I actually got my laptop fixed because the system board was backordered. Finally 2 days ago I got my laptop back and indeed, the PCMCIA slot is not tight anymore...yay! And that was when all the trouble started:
After bringing it home, I started to find more problems with the laptop than before I brought it in:
First thing I did was try to reactivate the TPM chip but it turns out that the TPM chip already had an owner. I found that strange and tried my previous passwords and none worked.
I can no longer output my display to my external LCD monitor. It doesn't work regardless of whether I plug the VGA cable directly to the laptop or via the Ultrabase 6. I know it's the not the cable because it works with my older laptop. I spent countless hours trying to figure this out and uninstalled and reinstalled several versions of Intel X3100 video driver as well as Thinkvantage Presentation Director. Even during boot-up it does not show up on my external monitor.
The Bios date/time and other settings get reset each time the external power is lost (e.g. remove battery or unplugging AC). This usually indicate that the computer CMOS battery is dead or bad.
From the above problems, I can only conclude that Lenovo sent a used defective system board. There could be other problems that I don't know about yet.
Initially I had tried to call Lenovo technical support (3x) and they were next to useless. The first time I called, the technician pretty much blew me off telling me that they can't help me and told me to search Lenovo support page for the answers to my problems. I couldn't believe it! Furthermore, I wanted to know how I can reset the TPM password and the first rep told me that that they would need to charge me for walking me through the steps. (in the end I figured it out on my own)
I am very dissatisfied with how things turned out. I know I now have to get my system board replaced again but this has been way more trouble than it is worth. I had spent many hours driving back and forth to the repair depot and even more hours troubleshooting the problem on my own because Lenovo support couldn't help me. It has completely destroyed my confidence in Lenovo. How can they be doing repairs with defective used parts??? What options do I have?
Message Edited by tallshorty on 06-15-2008 11:46 AM
Message Edited by tallshorty on 06-15-2008 11:50 AM

Tallshorty,
Wow! Apologies for such an experience. First, could you send me a PM with your contact information, your system model & serial #, and your service case number(s) if you have them handy? I will ensure you get some help.
Secondly, service parts may be new or refurbished. - Sorry to hear about this TPM problem - we can look into the process to ensure this is tested for, and ensure this does not happen, although it sounds like you've solved this part.
Thanks for sharing your story.
Mark
Message Edited by Mark_Lenovo on 06-18-2008 09:41 AM
Message Edited by Mark_Lenovo on 06-18-2008 11:59 AM
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